I always have a good experience here. During busy times, the tables might need wiped a bit more often, but nothing to detract from my review. Today, Sarah waited on us. She was friendly, brisk, and a good rep for the business. And my ice cream is perfect!! read more

This was really hard to see from the road. It's connected to the Subway shop by a wall. They have a bigger sign. This shop is opposite the Cinema Theatre and its parking area. Our deserts were common , chocolate or vanilla. But the French Vanilla was bland. Just creamy , but not vanilla. The chocolate was fine. No line, & we are on the patio. read more

Cold Stone Creamery - service - Ice Cream & Frozen Yogurt Near Me - Las Cruces, New Mexico

The ice cream itself is very good. Great selection of flavors and toppings. Fresh cones. The employees were helpful and nice. However, the store is very dirty. The floor was littered with trash, and none of the tables we're wiped inside or outside. During the 20 or so minutes we were there customers came and went. Even though there was a little down time no one wiped tables or swept. There were three employees there and they all prepared our orders. Might've been better if one person took care of us while the other went out to tidy up the store. Since the ice cream is good I'm sure we'll be back and hopefully it's cleaner on our return. read more

All there flavors so good! Customer service is great ! Ambiance might need more chairs and tables inside because it can get full occasionally enjoy your ice cream. Ambiance is calm and busy at times my favorite is banana graham cracker with coffee ice cream read more

We have lived in this area for many years, but today was our first visit. We have been to a Cold Sone Creamery before in Prescott, AZ. My wife had the mint ice cream with added chocolate chips and a brownie and I had the French Vanilla ice cream with added peanut butter and chocolate fudge. Both of our treats were scrumptious. Service was great. We will return. read more

Great ice cream here. They have many flavors to choose from and a lot of toppings! The staff was friendly, but the area was a bit outdated.

Cash register lady was rude systems wasn't working on register took forever to check us out ice cream was runny after 5 second

Ok, I'm not a big fan of this place from the start. However, my kids enjoy their ice cream. So we went and ended up leaving because apparently this store is a phone order establishment. They need more staff to take phone orders and someone to do walk-in orders. We waited in line for 15 minutes only to get bypassed by another couple who came in after us. There really needs to be a better way to keep things in order. read more

We dont know why this place has gotten such bad reviews. We have been here several times and we always get great service. Everytime we've been here whether its after dinner, a movie, or just craving ice cream, the person behind the counter has always been helpful and engaging. This last time was no exception. We enjoyed our ice cream on a very hot summer day and will definitely continue to visit. I know some folks complain about the price, but that's what you pay for for a specialty ice cream shop. read more

this is the definition of a guilty pleasure... I think I realize by now that this ice cream is not such great stuff . . . it is loaded with sugar and most likely lots of artificial flavor and coloring, the mint ice cream is like a neon green color for pete's sake and if eaten on it's own (any of the flavors) not so great ... right? But it is in the weird combination of mixing candies, brownies and liquid sugars and singing staff that turns it somehow turns into a sinful pleasure cup of ice cream mint mint chocolate chip and coffee lovers creations are my top choices.... I know how awful this stuff is for you , but it tastes so good.... that being said I must say that I do not come here that often ... personal restraint. and I will never admit to anyone that I know personally that I go here, the shame! and come on $8 for a small cup and a kids cone ... give me a break. read more

I want to start first by saying the gentleman that helped me was great. He was friendly, made sure I had enough coconut in my sweet cream ice cream for my mom and carried on a conversation despite the fact he was in the last hour of his shift and I'm sure ready to go home. I apologize to him if I seemed standoffish in my interactions with him. He is the reason I am giving them any stars at all. What pissed me off royally was waiting patiently in line behind a girl who was ordering for everyone under the sun in addition to another couple when two gentlemen came into line behind me. I thought nothing of it until one of the men skipped the line because apparently he knew one of the employees and placed his order before everyone else. I was appalled...completely and utterly disgusted. Maybe it's the pregnancy hormones, but people who feel entitled to be able to do stuff like that and those that oblige or think it's okay to treat their other patrons in that way is disturbing. I love cold stone, but will never come back to this location after that experience. read more

It's Dec 9 and I wanted ice cream. Stopped in here. Of course it wasn't busy, it was cold outside. But inside, the ice cream was delicious. It tasted fresh too. The service was good too. So friendly. Greeted me with a smile and patiently waited while I made my decision. The place was clean and neat. My waffle bowl was fresh and delicious. read more

I love Cold Stone's sorbet. I am lactose intolerant and it does not contain dairy. It is delicious. I have bought it at several locations and this was one of the best. I always order their everybody size which is the largest size they have. Some locations do a poor job of packing it tightly and filling the container. This young lady did a great job of packing it tightly and making sure it was full. I always order the sorbet with chocolate shavings. She mixed in a generous amount of them. She was very friendly too. I highly recommend this location. read more

Unfriendly atmosphere, horrible customer service, and they can't make ice cream for shit... I don't know if it was racism or they scrimp and economize on ingredients...the usual ice cream I get was certainly not the same...got crumbs for toppings. Tasted awful. Waste of time and money. I have had better service at Coldstone outside of the country smh...this place is a joke lol #thumbsdown read more

Always super friendly and of course the ice cream's always delicious. One of my favorite ice cream places.

This is the worst ice cream place in Las Cruces. Customer service was horrible chairs in lobby were already up on top of tables and we walked in at 921 p.m they close at 10 pm. The people who were outside said they put those chairs inside up at 845 pm when they got there. Music is so loud you are screaming your order to them and they keep asking what you want. Sitting out side and it's 15 min until they close and they tell us they are closing in a couple of minutes and we will have to leave. Ice cream was also horrible my kids wouldn't even finish it. Was a waste of money. Will not come back again. read more

Tonight , my husband and I went to get some Valentine's Day treats and both of the gentlemen inside cold stone were VERY polite and gave great customer service especially the gentleman that was servicing us. Thank you!!! read more

This store location is terrible. I know several employees and they all say not to go these because it's infested with cockroaches and the cockroaches get into the ice cream! Also the manager is guilty of unethical business practices. Several employees have reported him for not paying them for the hours they're worked. He regularly skims pay off employees checks and they all know it. Do not support this terrible business. read more

Normally the best ice cream, but the last two times I have gone the ice cream has tasted old like it's been sitting in the freezer too long. Always friendly service, but the ice cream is not good anymore and very stingy on the toppings. read more

Went there and stood in line years ago when it first opened. A couple of times, actually. Their mint ice cream tasted strange and I didn't like it. Now I find that their ice cream is wayyyyy too sweet. It is absolutely loaded with sugar. I am hypoglycemic and I NEED sugar and this ice cream gave me sugar shock. I asked for a medium and the girl gave me a large...I paid soooo much for it that I can't just throw it away! I'll be eating it - trying my hardest not to get sick, for the next five days! read more

It's a Cold Stone. Best ice cream in town, and conveniently close to a movie theater. They also make excellent ice cream cakes. Always a good selection of flavors (some always available and some seasonal), and things to mix in. They have some sugar-free and sorbet options. Other reviewers seem to think it is too sugary... have they tried Caliche's frozen custard?! Now THAT is a sugar bomb. Cold Stone knows their market and does a good job serving it. Head here if you are in the mood for good ice cream. read more

Paid NINE dollars for one milkshake....one off the menu at that. We have ordered this exact milkshake at many other cold stone locations and never paid that much. Kind of ridiculous! And then I asked for whipped cream on top and they said they would have to charge another $.99 cents...for whipped cream?!?! You can get an entire can at the grocery store for that price!! So disappointing. Not even surprised after reading all the other terrible reviews for this location. So outrageous I think corporate needs to hear about this. Will NEVER go back. read more

They got a new guy recently, I hate how he does my ice cream. I avoid him taking my order when I go. It's like I got a pinch of topping, compared to the other workers who do a good job! read more