I love Cold Stone's creations and their whole concept but unfortunately, they seriously do not know how to run a business. Last night I walked in at 8pm and there was a couple being helped by one employee while there were two other employees standing around doing nothing; it took at least 2 full minutes for someone to acknowledge me to ask me what I wanted. No greeting, no smile, nothing friendly. I felt like I was interrupting them. It pisses me off too because we spend a good $15+ every time. I ordered two large creations with waffle bowls, to-go. I didn't think my order was too difficult considering the only thing I changed was the base flavor of the ice cream for the creations and asked them if they would put the waffle bowls in a separate bag because I was traveling a half an hour home and I didn't want anything to get smushed. The guy wasn't friendly, wasn't accommodating at all and didn't even listen to my request. After I paid my $15 tab I checked the bag; the waffle bowls were on one side and the ice cream was on the other side (one was already on its side because the bag was too big and he stacked everything on top of each other). Eye roll. I can't. Again, I asked if I could have a separate bag for the waffle bowls and I re-bagged my order. No goodbye, no thank you for coming in, nothing. By the time I got home, we realized that they didn't make our ice cream creations correctly and the waffle bowls weren't fresh or crunchy. It was such a bummer... but you live & you learn. This is the closest Cold Stone store to us (30 minutes away) so it's definitely a hike. The past few times we have been extremely disappointed so we're crossing Cold Stone off our list for good. Never again. read more

Service was very scary, dysfunctional, rude, unprofessional, bipolar moment. Just because I told this worker that was helping me I see a small insect flying around landed on ice cream, I asked her to NOT to give me the top ice cream if she can scoop it from underneath, her ATTITUDE changed immediately she became rude, very argumental, redness in the face, bulging eyes and start slamming things around, I told her I'm gonna report you to the owner. I was very fearful of this worker cuz she acted like she wanted to jump over the counter to my side.. She has a nasty aggressive attitude her behavior is very unprofessional all customers beware and watch out. I decided not to report to the owner because she might be related you never know here is a description of worker. Latino female, 18-20 yrs.old, 120lbs ht.5'5 long black hair FIRST & LAST TIME VISITING THAT LOCATION read more

Truly the worst Coldstone experience of my life. I am a huge fan of Coldstone and this location made me question if I'd want to come back to one ever again. Have you ever seen Zootopia? Well, the same sloth that works at the DMV got hired to work the line at this Coldstone location. The line was backed up to the door with the one employee showing no hustle or care to get ice cream scooped into cups. The lighting was also horrendous. There was also a child working in the back room which didn't make any sense to me. read more

I went to support National Ice Cream Day and was so disappointed. They were only allowing 12 people in at a time and everyone was wearing masks which was good but everyone wasn't wearing gloves at this location. They also didn't have napkins or hand sanitizer but yet only had one pen for everyone to use to sign receipts if they used a credit card to pay. That was basically everyone getting ice cream. When I asked for napkins the young lady at the register seemed annoyed that even asked. Will try a different location me next time I want sweet cream and Oreos. read more

Cold Stone Creamery - Create your own: Sweet Cream with Oreo cookies and Whip Cream - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

Came to this location on 02/05/2023 at 9:35 and the doors were locked . I knocked on the door and was completely ignored. Then when someone saw me they ran to the the back . I was not the only car there . Another car pulled up and was denied service as well . Extremely dissatisfied. Now my children gets no ice cream read more

Cold Stone Creamery - Locked out 7 costumers including two kids . - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

My ice cream was freezer burnt, the floor was so sticky you can hardly walk, looks like nothing in the store had been cleaned in years and the workers were not very friendly. read more

Wasn't greeted when i walked just kinda looked at awkwardly then was asked what i wanted. While trying to decide i could clearly hear the workers talking about another coworker and cursing up a storm. To me, that should not be done in front of customers. The ice cream was okay but wasn't a big fan of the flavor I chose (thats on me). When the worker was done making it she kinda just dropped it in front of me. These are all minor things but its what makes the experience enjoyable to me. Overall the place just had a kind of sad vibe to it. Not to mention the coolers in the front with the exposed internals. That's definitely pleasing to see while eating. read more

The ice cream is fine but the service at this location is awful. We were asked as soon as we opened the door (hadn't even set a foot inside) what we wanted. Then the staff acted irritated that we wanted to look at the menu. There were no other customers waiting so it's not like we were holding up business. We had never been to this restaurant before so we had questions about how to order (I still don't know if it's by size or number of scoops). The staff acted irritated by the question. They also got the order wrong. My wife asked for cookie dough but her cone was handed to us with only vanilla. We felt so unwelcome in the building that we just took the loss and hit the road. We will not be going back. read more

Ordered a "Got - to-Have-it" but received barely a "Love-it" size. Waste of $8.00. There should be some checks before letting items leave the store. read more

Cold Stone Creamery - Did not get what I paid for - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

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I stoped in after my eye doctor visit and I should just went home... The place was muggy and there was no music or anything. I ordered a small coffee flavored milkshake the man asked if I wanted anything mixed in and I said no, he made the shake and didn't put whip cream or cherry even after I asked him to just ignored me, rung me up and walked to the back. A young lady came out and saw the milkshake (which wasn't even full..) and asked if I wanted whip cream I said yes and went about my day... it wasn't until I was half way done with the milkshake that I realized there was a hair in it... (looked like a facial hair..) I paid 7 dollars for a small milkshake I could just went elsewhere for.. I will never be going back.. I recommend the Friendly Center location as they are great! read more

Absolutely the worst cold stone I've been to. They were out of cones, waffle cones, Reese's cups, pie filling and graham cracker toppings. Employees could care less. Very over priced ice cream. Do yourself a favor and skip this location. read more

Best ice cream around! And the staff is always super friendly! Definitely a favorite spot, even for a super simple order!

This is really good ice cream!!! Waffle cones so..so...it's very small inside. So kinda cramped. No one greeted us upon entering or when taking our order..almost like a feeling like what do you need. Tables were not clean as we ate inside. Look pass those flaws and focus on the ice cream, it's gonna be awesome!!!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

Second Cold Stone disappointment in two days Birthday cake ordered well in advance Had absolutely no decoration or a writing on it. The 4 people who were working there looked to be about 12: years old and could not have cared less literally.. Absentee owners and no managers result in poorly run stores like this one. The ice cream is not good enough to stand on its own as a $50 cake with no decorations or writing. Pathetic. Peace out Cold Stone. read more

Yuck...we love cold stone and have been to many, but this place has been grossly neglected. From walking in to 2 color tile, peeling counter and ice cream area that was dimly lit and looked melty we should have taken that as our first hint to turnaround and walk out. I took my children to the bathroom while my husband ordered. The bathroom was even more neglected than the lobby: gross floors, running toilet, toilet paper sitting on top of the dispenser, discolored mirror, white rain bottle of hand soap on the counter (might as well have been water in a bottle), and no paper towels. While we were in the bathroom I noticed a couple of drain flies but just sort of shrugged them off as something that's fairly common in a bathroom. Back out in the lobby we sat down to eat our ice cream and on the wall behind us I counted 16+ drain flies. We immediately threw our $16 worth of ice cream away and left. The single worker was friendly, that's about the only positive thing I can say about our experience at this location. I have a picture, but It's not loading for whatever reason, will try to add later. read more

with all the things that are going on in this world, the last thing customers need is a rude worker handling their order. I was so upset with the way the worker tossed my ice cream cup on the counter. The worker put my order in the wrong cup and wasn't wearing gloves and the other worker says well I am allergic to gloves, so why are you handling orders. We are still in COVID!! I lost my taste and stuck my order in my refrigerator. #badcustomerservice read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

I frequent cold stone quite often. Typically I don't go near close, but today I did and they were so busy! But the workers were handling it well. Only problem was that I ordered a large & didn't really receive a large. It could've been because they were busy and rushing. But as a frequent customer I know how the cups should look filled. I'm a little bummed that I didn't get my money's worth, but it still tasted amazing. read more

Cold Stone Creamery - Suppose to be a gotta have it, more like love it size. And I hadn't even tasted it yet. - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

Really good just i asked for a refund on a ice cream that i didnt eat and i had the receipt and they said no i didnt even pay that much just 9 dollars was all i paid read more

Came here at 8:15pm on Sunday after dinner with my family. Short Caucasian young male stated they were closed and if I hadn't called prior that I couldn't be served. There was a young lady putting everything away. I asked for a manager card, he told me Ahmad was the manager of the location however I will be contacting cooperate because it seems this location just closes when the feel like. Very rude and unprofessional. Me and my family went to Lucha Libre when they were welcoming, great atmosphere, got there 30'minutes before close and the place was vibrant and delicious. Awesome milkshakes, churros and much more. Honestly if you want good dessert go there instead coldstone. read more

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Absolutely terrible! Visited last weekend. The ice cream was halfway melted! Lots of toppings not available! The restroom out of order, the walls full of dust! The air conditioner vents were not in place and could see all of the dust! If it weren't for my kids that were excited for ice cream and did not want to somewhere else I would have walked right out! Staff just there for a paycheck. Safe to say we will not be returning! read more

They were out of nuts, the guy scraped out crumbs of cake when I ask for more another employee told him to charge me .89 cents lol. Why?!

We Pulled up at 8:45. The posted store hours state the store closes at 9 on Sundays. We got to the door and the door was locked. The man that I presume was the owner shook his head no. I will not be returning to this location. read more

This was our first visit to cold stone creamery. The ice creams are so much better tasting than what you'd get at other big box stores. And various options are really nice. We tried french vanilla and Chocolate ice creams in a cup and we loved it. The service was friendly but slow. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

Well as far as chains go, this isn't any different. Cold stone has interesting flavors and combinations. I happened to create my own; coffee flavored ice cream mixed with brownies and topped with sprinkles. I enjoyed the ice cream mixer but it is very sweet, so I wasn't able to finish it. The workers were nice and fast. The shop is small so not really a place to sit if the two tables are taken. I would say if you're looking for a fun combination or to try a new flavor of ice cream, grab you something interesting on the go. read more

Cold Stone Creamery - Fun creations! - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

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You may want to call before you go. The store is supposed to close at 9:00 pm on Sunday evenings. My sister and I got there at 8:45 and the doors were already locked and the store was closed. They just missed out on a large order. The hours were clearly posted on the door that they close at 9:00 pm. read more

Incredibly poorly managed! They were completely out of cones because the manager did not reorder the batter. I ordered the advertised speciality flavor and she scooped my ice cream and put it on the slab. She then proceeded to walk away for 5 mins and when she came back she said it was too melted and dumped it back in the container. I picked a replacement flavor but it also seemed half melted. I took my ice cream to eat in the car and after a few bites, found myself chewing on something that was not food. It appeared to be some type of paper. I threw the entire cup away. A complete waste of time and money. read more

There was a long line and both employees remained calm and worked quickly with a smile

Staff was extremely rude and told us that they were leaving soon and to hurry up. It was 3:30pm on a Saturday. The store was dirty including where the ice cream was made. We ordered a cake and paid ahead of time. Staff said the cake wasn't there and could not advise if the cake would ever be ready. When we asked for a refund they walked away and said to call corporate. Will not return. read more

Customer service was very poor. The moment we walked in the African American pregnant female was mean mugging us. The atmosphere was uninviting. I asked to sample the brown sugar and the Hispanic female said they didn't have that one out right now. The guy Martin had a rude look on his face as well. Because of the rudeness, I asked them what time they close? The Hispanic female replied 10pm. I smiled and said okay as it was only 9:20pm. The African American female continued to serve looks and make noises. By 9:40pm Martin had locked up the store. We watched from the car as several customers attempted to open the doors for cold stone but they were already closed before 10pm. Bad buisness for sure, may just need to reevaluate the entire night staff or just shut it down. read more

Drove to cold stone at 9pm to get told only door dashers are allowed for orders. Will not be returning. I can't believe they turned down at least 6 people in the short time I was there. Adjust your time open, put a sign on the door or even lock the door if that is how you are going to do business in the last hour. Very rude. read more

We have gone to 2 different locations in Greensboro (different owners), and there is a big difference! This staff at this location is well trained and know how to mix the toppings into the ice cream very well. Also, they give a proper amount of toppings for the amount of ice cream being purchased. I have received very friendly, and prompt service from them and will definitely go back. read more

This place needs to shutdown for a while and be deep cleaned! I visited this location on 3/24/19 and the stench alone made me want to run for the hills! I tried to wait in line which I expected them to have on a beautiful 70 degree day but I just couldn't take the smell. It smelled like sweat, urine and dirty dish rags . I began to look around wondering why it smelled so aweful and noticed that even the glass was filthy! I about-faced and got out of there! I hope they get this location together the way it is now is unacceptable! read more

Not the fastest Cold Stone on the books. I ordered mint ice cream with white chocolate chip ice cream. It would have been better had my chips been chipped up when they mixed into the ice cream. read more

I'll start off by saying that I think all Cold Stone's are going down hill. With that said I did have some issues with this on in particular. The service was hectic and one of the girls was just wearing a random white T shirt that was filthy. The place itself wasn't clean either. They also required a bathroom key! Why?! Not a fan of this one. read more

They are always out of milk!! You would think after a week of running out everyday they would have enough common sense to increase their supply. Guess not everyone has a brain. read more

Great place to bring the wife and kids after a night out on the town. Friendly atmosphere, pet and kid friendly. My only suggestion would be to sale cold stoned scented candles and or perhaps car air fresheners because I would buy that I'm a heart beat. read more

Cold Stone Creamery - Rain Dough more like angel tears from an angel - Ice Cream & Frozen Yogurt Near Me - Greensboro, North Carolina

This Cold Stone is absolutely disgusting. It is dirty, the sample topping look decayed, the quality of the waffle cones was awful, and the idea of actually chopping the ingredients into your ice cream is not followed through. Someone please call the health department...and avoid this location at all costs. read more

There's always a good selection of flavors here and the mixing of the goodies into the icecream is fun. My favorite combination is the Cookie Doent You Want Some, which has vanilla ice cream with caramel sauce, chocolate sauce, cookie dough, and chocolate chips. Always a nice place to stop for an icecream addict like myself. read more

Absolute horrible management and ownership. I had 2 frequent buyer punch cards, one with 9 punches, 1 with 1 punch, they would not accept them for the free Love It ice cream. They told me in was not possible to combine the punches on the 2 seperate cards and that it was cold stone policy you had to have 1 card fully punched. I spoke with the owner who lied to me and said he was just the manager, and no employee could comprehend combining the 9 punches on 1 card and 1 punch on the other card. WILL NEVER GO THERE AGAIN !!!! read more

As someone who hasn't been to a Cold Stone, Andrew was very helpful! He shared newer flavors and helped us figure out what we wanted while being patient with us. Thank you Andrew! read more