I don't care how good your ice cream is, customer service still matters. I ordered online and was told it would be ready at 4:28. 30 mins of waiting outside during pandemic and still it wasn't ready. What's the purpose of ordering online if I still have to wait when I get there?? read more

So why was this closed when we arrived at 9:45? The hours on the store even say it is open until 10. Then the lazy employee made a face at me like I was crazy to try to open the door, which she locked, fifteen minutes before closing. Nice business practices there. read more

Worst shake ever. More like drinking warm banana milk. There was no thickness to the shake and wasn't cold at all. So disappointed I ended up throwing it away right after walking out the door. Also, they didn't offer whip cream and the lid was the wrong size for the cup. On a plus note, the employee that greeted us was nice. The girl who made the shake didn't know she could mix toppings in the shake: even though it says so on their menu. read more

Cold Stone is the best ice cream ever, but this location was exceptionally accommodating to our group. We have a severe peanut/tree nut allergy and they were extra careful to use a separate, sanitized surface with fresh ice cream and ingredients from the back that hadn't been touched by the paddles. They also looked up a retired Signature Creation and made it for me to the best of their ability with the ingredients they had available. The manager was very friendly. Expensive, but worth it. read more

Amazing Ice-cream and such nice workers. Great environment. Definitely recommend. A great reliever during a long day. A nice pick me up when stressed:) read more

The best service possible, ordered through Grubhub for the first time ( horrible service on grub hubs side- driver was late , ice cream melted - NOT Coldstones fault at all ) I called the location and spoke with the manager/owner John not only did he remake the ice cream due to the inconvenience he upgraded my size. While waiting for the Grubhub delivery guy to pick up my order an hour went by and needless to say John went the extra mile and brought my order to me since it had been a hour and no grub hub delivery driver showed up to pick the order . I wish all businesses would take a page out of his customer service book. I was having a horrible night and thank you to John and his team for simply just going the extra mile even through the pandemic. I will absolutely be returning to this location. You'll need to get your Coldstone on with the location on Sherman Ave in Evanston. read more

Just picked up the skinny Vanilla with Kit Kat and Oreos. The worst Cold Stone experience ever. The gentleman that tended to me was cool but the quality of the ice cream was horrible. I threw it away after 3 bites..would've went back to complain but I was already on my way home. The ice cream must've been old because it tasted like freezer ice...the add-one didn't really taste so fresh as well. I threw away 5$+. Don't think I'm going to a Cold Stone anytime soon. read more

Two stars for the ice cream. If I could give this place 0 stars for atmosphere... I would. This place was DIRTY. It was the dirties Cold Stone I've ever been to... dust, dirt everywhere. This place needs a deep clean cause it looks like it hasn't been cleaned in ages. The chairs were all strewn about and overall looks terrible. read more

We ordered delivery and were thrilled. One of the best ice cream experiences I've ever had (trust me I'm no stranger to the world of ice cream)! They demonstrated exceptional quality and care with every aspect of our order. Thank you! We look forward to becoming lifetime patrons. Keep up the good work! read more

Ordered from here on uber eats. My order arrived missing half the order. Called coldstone and they said there was nothing they could do because the driver was already gone. Placed a second order to get the correct items; again, the delivery was wrong. I called again and they said they found my order still sitting in the shop. It seems they weren't paying any attention while packaging the items and handing them off to the uber drivers. I asked how they could help me with the situation and they said, "I don't know what you want me to do about it." I asked for a refund and they said I could call uber eats customer service...even though the issue seemed to be on the coldstone side. read more

2 stars is being nice. Their was a mess everywhere. No one was wearing gloves and one of the employees fake nails kept digging into the ice cream everytime she would scoop ice cream. Melted ice cream everywhere. Candy all over the counters. No social distancing. No customers wearing masks. One women waiting for her order for 20 mon and I got mine before she did, she was waiting longer. Overall very disappointed. This is literally the only reason why I even created an account. read more

A big disappointment The place is rather dingy...floors haven't been cleaned very well in a long time and there's numerous loose tiles. When we arrived, there were 4 employees, two people being trained and two people training. We waited several minutes before we were even acknowledged. Finally, one of them interrupted the training and waited us and then they went back to training mode, leaving me to wait by the cash register to pay while my ice cream was melting (it was already rather melted as soon as it was served to me). Then, he waited on another customer, making me wait even longer. Long story short, this place is poorly run, the employees don't seem to care much about anything, and the ice cream is subpar...and not worth a return visit. read more

This place SUCKS. The ice cream is definitely good but the idiots working there make me never want to return. First of all I ordered the Funnel cake and asked for the old fashioned ice cream on top. They messed up the order not ONCE but TWICE. Then when I get to the register the girl tells me that my total is $14.69. Are you serious?? She proceeds to tell me that she has to charge me for the funnel cake order AND the ice cream order because I can't have anything but French Vanilla ice cream on it to not be charged extra. That is completely ridiculous. Reluctantly only because I had been waiting 20 mins for them to do their job right I was ready to pay only for them to tell me THEY DIDNT HAVE CHANGE FOR A $20. WOW... WHAT A WASTE OF MY TIME AND ENERGY AND IM SURE ALL THEY DID WAS THROW IT AWAY. RUINED MY NIGHT!!! read more

Chocolate mix with brownies and Oreo is really good. So far, it has been my one of my favorite ice cream places.

The place is filthy. Literally smells like sewage. Ice cream was freezer burnt and the conditions seem unsanitary. I hope this location gets cleaned up. read more

Don't know if it is new management or new staff, but my experience was great! Friendly employees seemed to be having fun at work. And I had some crazy concoction called Coffee Lovers only that was amazing. Plan to return often this summer!! read more

This new owner is on a mission. He's new to the store but he's come in like lebron and is changing the game. I'm a cold stone fanatic and an Evanston native. Meaning, I've been here for the previous owner and let me tell you, this new guy is the truth. He's really took the place from 0-100. It's cleaner, the workers are faster, the flavors are even bolder and more variant, and between you and me I even think the scoops are bigger . Not even the brutal winter can keep me out of this new and improved cold stone. read more

OK so normally i am a big fan of all things ice cream, even in the dead of winter. However the experience at this coldstone was not great. This is not a good coldstone to go to and linger while you eat your ice cream -there was limited seating, only two small tables and my 2 friends and i had to wait for a 3rd chair before sitting down. Also they were out of my favorite mixin - gummybears. Other than that we much entertained by the goingons of the employees (especially the 2 employees who dissapeared to the bathroom at the same time). read more

Called because the website says they open at 12, but I walk by a lot and thought the door said 2. The phone was temporarily disconnected. Not good. Went in and tried to use my birthday buy 1, 1 free coupon and pay with a gift card. No, the gift card terminal is down. Ordered a birthday cake was told I could not have ganache on top of my cake. I said the website has a make your own cake option. Not at this store. I chose a regular cake and had to prepay and was given no receipt until I said I wasn't leaving without something to prove I paid. I was given a meaningless cash register receipt with no details on it. Showed up to pick up my cake. Not open at 2, waited until 2:30 still no signs of life. It's my birthday and there's NO cake. Came the next day and they were open. he pulls a cake out of the display open to any customer. My name wasn't on it (in case they actually got any other customers) and didn't even offer to put it in a bag. No apology for blowing my birthday pick up. Contacted the regional rep and he apologized and said the manager would be contacting. Two days later....nothing. Will not be visiting this store ever again. read more

If you love Cold stone than this is the last location you want to visit. The day staff is rude and unprofessional. Everytime you call during business hours they never answer. So many times I went to this location during business hours posted and they weren't even open. The last time me and my friend went it said it will open at 2 pm and it was 1:50 so we decided to wait for ten minutes. We didn't see any lights inside so I already didn't have a food feeling about it. It's 2:10 and we finally see employees walk in. So we waited extra five mins before we went in and when we got in the employees had looks on their face which clearly read, "uuuuuuhhhhhhhhh.... Wtheck are you doing here?" They also told us it will take 30+ Mins to get everything setup. I was like this is ridiculous. If you are suppose to be open at 2 why are employees walking in at 2:10?? How come no one ever answers the phone when called for delivery? How come even if you manage to get some ice cream they are always out of toppings and give us only 1/4 cup is always empty? I mean I have been to so many locations of Cold stone in IL and many other states but this is the only location that's this bad. On top of it you never get a simple sorry from them. With all the negatives I do want to say there is one employee whom eveeytime I encountered was nice. I wonder what's wrong with the other employees. (So bad of me I can recall her name but I will surely edit once I remember). My fellow Cold stone lovers go to any location except this Evanston, IL. read more

I ordered a cake for my wife's birthday. Went to pick it up on Saturday night for a brunch party the next day. When I arrived, John (I believe he's a manager) couldn't find the cake. He found my online order from the day before but no one actually made the cake that day. Needless to say I wasn't happy, but John quickly looked to resolve the problem. Understanding I didn't need the cake until 11am (they don't open until 11am), he told me he'd be in early the next morning to make the cake and would then deliver it to my house. Mistakes happen, but when people own up and provide a solution and ultimately provide a great tasting cake, that's great service! Big thanks to John and team for taking care of this over a 14 hour window. read more

One guy working, making ice cream and running the register, probably ten people in line. Then, I find out the manager is in the back. Really? The manager leaves one kid to do everything and make us all wait 15 minutes for ice cream? read more

2 people on staff, 95 degrees. 25 people in line. Takes about 10 minutes per customer for some reason. The epitome of poor planning and inefficiency. read more

Terrible experience. Waffle was so soggy that it was worse than microwaved bread. Ice cream,,,? Or should I just say liquid cream, was just as bad. Very disappointed and do not recommend at all read more

My friend and I dropped by for a quick afternoon snack yesterday. She ordered the signature ice cream mix that was sweet cream ice cream with strawberries, raspberries, and blueberries mixed in. The girl working the counter said they were out of blueberries, which was kind of a bummer... it wasn't that late in the day to excuse being out of a topping. However my friend did really enjoy her ice cream. I'm not a huge fan of Cold Stone, but it's a good place to stop by if you have an ice cream craving and some extra money in your pocket, because it is most definitely not the cheapest ice cream place around. read more

Went in today to try & purchase a take home sized container of ice cream. Cashier said they're sold out of ALL take home sizes, which I find that hard to believe. I feel like he was just being lazy & didn't want to serve me so he can go back to his laptop & continue watching YouTube or whatever he's watching. Cold Stone lovers beware: Do not go to this one. This is not a place to take your family & friends to experience Cold Stone for the first time. They will never want to come back again. read more

I went there and all the ice cream they were serving in the buckets was melted. Pretty gross

I won't go to this location anymore. The place is filthy, and the last two times I've been there the man serving me (same guy both times) was disheveled, rude, and looked like he hadn't washed his hair in two weeks. read more

There was a hair in my dads milkshake... and they were being so rude they wanted us to find the hair and show them after we threw it on the floor bc they didn't believe us? Disgusting. read more

2 words: Unbelievably bad!!! Where to begin: Terrible service, no air conditioning (it was very warm in this joint), they didnt have any of the smoothie drinks on the menu & the worker behind the counter had no idea when they would be carrying the drinks or if they were going to carry drinks at all...lol...so i order some ice cream & it tasted like it had been melted & then refrozen....me & friend walked out of this dump took some licks of our ice cream & threw them in the nearest garbage can...we then walked over to Red Mango & had some delicious yummy yogurt....Why is this Cold Stone creamery in Evanston still open? Do everyone a huge favor folks, get your act together or close down already!!!!! read more

Very fast and helpful service, ice cream was delicious as always. The staff was kind and joyful, really made the experience that much better. read more

First time HAVING to write a review. First time my girlfriend and I "went" there (around 4:30 PM): We ordered two Love its for delivery, one with chocolate and brownies, the other (since they were out of coffee and mocha) was french vanilla with chocolate syrup, strawberries, and raspberries. We were told that it would be delivered in 25 minutes. 45 minutes later we called and were told that the store couldn't get ahold of the delivery driver. Meaning they weren't planning on calling us and letting us know that it wasn't going to be delivered. While talking to the employee, I asked why they didn't call. He responded saying that he did call the delivery driver and that the driver was not picking up the phone. The thought of calling us to let us know we weren't going to get ice cream anytime soon had never crossed his mind. We ended up driving over and picking it up, after our order had been sitting in the freezer the whole time. Mine turned out fine... Girlfriend's turned out not having strawberries (even though he repeated the order back to me when I told him what we wanted) and was smashed into a love it cup. Second time (since we now know not to order delivery): Went okay. No complaints. So maybe we just got a bad employee the first time... Third time: Walk in around 8:00 PM. Girlfriend orders strawberry sherbert with raspberries mixed in and I order chocolate truffle with chocolate syrup and brownies (yes, I like chocolate). I noticed when she was making my order that the ice cream looked pretty soft, but I assumed since it was the last bit of chocolate truffle that it had melted a bit. We picked up some almond Sweet Cream Bars before checking out. After we got back I opened the box of Cream bars to find that they had all melted and turned into a disgusting slop at the bottom of each package, then they had partially refrozen once the layers had separated. So, I'm guessing something happened where they either lost power or some employee made an error, but either way I was eating a syrup within 5 minutes of walking out of the store and the Cream Bars were inedible. Also, the employee had to have known something with the refrigeration had screwed up while working that day and we weren't warned. Last time going here. 2/3 times they were awful means a 67% chance of having a bad time. read more

Cold Stone Creamery - Melted and partially refrozen almond Sweet Cream Bars. - Ice Cream & Frozen Yogurt Near Me - Evanston, Illinois

Time after time the service here is poor. I've never had a good experience here. They are constantly out of flavors or toppings and the employees are slow and distracted. There needs to be a change in management ASAP. read more

Worst chocolate milkshake ever. After a few sips, I actually threw it away. How do you mess up a milkshake?! Needless to say, I'm never going there again. read more

Terrific Customer Service! We placed an online order last night for delivery today. The delivery arrived a little before the requested time which worked out well. Unfortunately, part of the order was accidentally missed. Life is hectic and things happen sometimes. I called the store later in the day and was greeted warmly by the staff personnel that answered the phone. I explained the situation and was transferred to the owner who was in-store working (apparently working along side his staff as I could overhear the staff personnel that answered the phone clearly explain the situation to the owner prior to handing the over my call). The owner got on the phone, immediately apologized for the issue, and offered to deliver the missed item himself within 15 minutes (we live about a mile away). As stated, he arrived in less than 15 minutes with the missed item and apologize again. Over the last several years, we have enjoyed Cold Stone during long walks or after the movies. The availability of delivery, friendly staff, and the owner's quick response to resolve issues, ensures that we will continue to enjoy Cold Stone. Thank you. (NOTE: This is my own cut and pasted copy of my Google review). read more

As the previous yelper noted Cold Stone used to be like manna from heaven when they first popped up in Chicago. In the past year or so 4 locations around my house closed and the only one left is Evanston. Walked in there last night to get some yummy goodness and all their ice cream was halfway melted and the front door wide open. It's 80+ degrees outside, wouldn't you think to close the door to keep the cool in??? I guess not... We ended up leaving and going around the corner for some B&J. If Cold Stone decides to change some things up I will be coming back but otherwise sorry guys i think i have to skip ya from now on :'( read more

The best ice cream ever!!! I have been there 4 times !! Definitely will go back!!! I ate the chocolate devotion (i think that is the name). The size and the price are really good!! read more

In general I love cold stone ice cream but this place is the worst. I had the the taste for some ice cream one day and decided to check this particular location out. There was a kid working there who immediately had the attitude that I interrupted his Facebook time. On top of that they were out of the favors for their signature mixes. Don't bother with this place, I would give them negative stars if possible. read more

Went in for a random craving of Coldstone - granted it was a random day in a university campus area, this place is by far the worst Coldstone by far. It smelled like sewage and all the chairs were on the tables like it was closing time (it was only around 2pm). Add to the fact that the guy did not honor a coupon because it was not printed... Coldstone is becoming garbage. read more

Every time I've been here the place was swamped and the staff never seemed in much of a hurry to get everyone through. The layout is cramped, its almost always sweltering inside (even in winter), and there's not enough space to sit so you always have to take it to go. But the ice cream is delicious and it's fun getting to make your own crazy combinations of stuff. read more