Workers are incompetent and disrespectful. Maybe try to keep your hair out of a customer's food. read more

Cold Stone Creamery - Workers are disrespectful and incompetent quite frankly. Embarrassing. - Ice Cream & Frozen Yogurt Near Me - Ellicott City, Maryland

11.30.22 It's been probably a few years since my husband and I last visited. I had a BOGO offer for my birthday that is due to expire this week so we stopped by after a show in Baltimore on our way home. We arrived around 9:25 on a Wednesday night and we were the only ones there, which was nice. I decided to stray from my normal Chocolate Devotion and be adventurous today. I went with the Germanchökolätekäke, which I loved as it isn't as decadent as the Chocolate Devotion. While looking at the menu, I was surprised to see how much the prices have increased. Definitely don't plan to come often unless they have a promotional offer. The Germanchökolätekäke may be my new favorite go-to. I loved it! read more

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SO SLOW!!! We all expect to spend a few minutes in line while we waiting for our ice cream to be scooped & mixed. However this was well pass the norm. It is clear that there is no manager on the Saturday night shift because there was absolutely ZERO urgency or even an acknowledgment that the line is out the door. To make it worse I when I finally get to place my order they don't have my flavor. Argh!!!! Here's a suggestion... Remove the tags of the flavors that aren't available. Not a good experience. read more

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As soon as we entered, all I saw was her beautiful smile as she waited for our order. Regrettably, I declined a receipt, d so I don't know her name. She was patient and accommodating. It became busier and she was the only person filling orders. The smile remained. In the back , two young people made the ice cream. They were focused on that task, for the most part. The ice cream was tasty. I hope that cold Stone sees the reviews to compliment our make corrections. Now back to my shake. read more

Cold Stone Creamery - Recess REESE'S Chocolate Peanut Butter Dream - Ice Cream & Frozen Yogurt Near Me - Ellicott City, Maryland

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Very disappointed in my local Cold Stone. I went yesterday for my first of many cones this summer just to find out they didn't have waffle cones because they didn't have any mix!!! Like how do you let yourself run out of a main staple? As a result I left and went out of my way to another location that was fully stocked! read more

Perfect place to end our thanksgiving Dinner with some delicious ice cream. Since my niece and nephew were craving for good ice cream, it made absolute sense to try cold stone as it had been a very long time I had tried this place. We ordered medium portions of Oreo mint and apple pie ice cream sundaes. So delicious! Customer service was great! Plenty of parking at this location. They were taking all the Covid precautions. Definitely recommend this place. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Ellicott City, Maryland

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Cold Stone is Cold Stone. I don't really understand why people are upset with an individual franchise over pricing. It's common knowledge that this chain and pretty much all others charge an unnecessary amount for their product. We went yesterday and the girls behind the counter were sweet and worked quickly. The ice cream was delicious as expected but nothing out of the ordinary. We specifically come to this chain on occasion because we enjoy the unique flavor of certain flavors (cake batter and sweet cream.) I have zero complaints. Obviously yes, over priced. Not really surprised. An average rating for the average experience that Cold Stone traditionally provides. read more

Insanely expensive and small portions. $6.89 for a small and it was less then a scoop of ice cream. Will never go back.

Today we had really quick service for 3 ice cream orders and really reasonably priced. The service was great. They have seating area but it get cramped with a larger crowd. Sometimes the service can be slow based on the staff working at the ice cream shop UPDATE: we went in today for some ice cream and received the worst customer service. Rather than being greeted and asked what we would like, the sever choose to finish her conversation with her coworker. After finishing her conversation, she turned to us and gave us the biggest attitude while asking what we would like. Once she finally took our order, she had another coworker help her fill the order. Please that we were the only customers in the store and we had the same exact order. Her coworker(who was nicer) was able to fill both our orders at the same time. The girl choose to stand there, continue to give attitude to us, but had no issues gossiping with her coworker. LITERALLY put off by this rude server and will most likely never come back. read more

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The manager is very disrespectful and I always hear from the employees talking about how there manager Jakson is very unprofessional and does know how to manage the store at all every time I go there out of something showing how the manager doesn't manage the store as he or she supposed to it's getting to a point where they need to hire a new manager or this location will be going out of business read more

My wife and I enjoy going to Cold Stone, however this one in particular is not exactly the best. We waited in a long line for 20+ minutes only for a group of teenagers to walk in and "discreetly" call over a friend/employee to "hook them up with ice cream" for free bypassing the entire line of customers. Needless to say the employee accommodated them and off they went without paying. Kudos to the other employee, I believe was Alex. Very professional and kept the line moving while the other employee went off in the back to continuously text on her phone. He's the only reason I'm not giving this review a 1 star. We hope their choice in staffing improves. read more

The price is what keeps me away (very expensive) but, this is a great cone and I love the concept. I usually add: Oreo, banana & maraschino cherries. Which teen associate you get is a hit or Miss so hopefully you'll get one who takes pride in their job and isn't distracted by talking with their colleagues. I've had ones not know what maraschino cherries are and put cherry filling in the mix or use a very i ripe banana (rolls eyes). Aside from McDonald's, this is the only establishment where an adult is never on staff. Not sure why, but it's run by teens. Chatty teens. Given the price per unit, the can afford to pay a higher wage and higher an adult needing a decent part time gig. If that was to happen, I'm sure the ratings would be better. Aside from that, the establishment is usually clean & parking is ample. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Ellicott City, Maryland

Do you want to know how to get ripped off when you bring kids here? Buy them one scoop of Kid's ice cream in a sugar cone. I made the mistake of bringing my three kids here and two nephews this evening thinking it will be a quick run for dessert after dinner. We got in line and I looked up at the menu and saw that the "Like It" sizes were going for $5.64 assuming you add no additional toppings. That's their smallest possible size and comes with three full scoops of ice cream in a cup. I figured, they're young kids, they won't eat 3 full scoops of ice cream especially after a big dinner, so why not simply ask for a small sugar cone, and one scoop? No toppings, no additional extra sides, no drinks. Nothing else. We get to the check out counter and they charged $4.89 for the one scoop of ice cream AND an extra $0.79 for the small sugar cone!!! Tell me, how do you expect to stay in business with that kind of scam? Your ice cream isn't that good! Your staff of high school kids are NOT even friendly. I paid the price. But, you can guarantee I will NOT return. To the owners of this franchise: sell your assets now, liquidate the store, you will NOT stay in business very long. read more

Cold Stone Creamery - This is the receipt for 5 Kids One Scoop Sugar Cone. That single serving costs $4.89 + $0.79 at ColdStone. - Ice Cream & Frozen Yogurt Near Me - Ellicott City, Maryland

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Very busy with teenagers both in front of and behind the counters. The line was handled neatly despite a bunch of folks who simply could not make up their minds. There are a lot of choices here, but really, you won't die if you don't pick the right ones. Seriously, folks. Choose and go! My vanilla with apple pie was mixed up nicely and put into a "like" sized bowl. Quite messy with ice cream over the sides, though. This Cold Stone is A-OK. read more

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Came over here to get some ice cream for the kid. Every picture in the place has waffle cones. All the kid wants is a waffle cone. Not only do they have zero, but they certainly arnt gonna make you one. Like.... why do you even exist? How can you overcharge for ice-cream and not even offer the full experience. Just don't go. read more

They need to train their staff on how to mix in ingredients. The boys working the counter had no clue and our ice creams had nearly whole pieces of peanut butter cups. It was a sloppy mess but tasted okay. read more

We visited on a Wednesday evening and waited a ridiculously long time to be served by the incompetent staff. They didn't do anything right. We emailed the manager about our experience and received a piss poor reply which matched the piss poor service. You're better off trying your luck with the Laurel location. I would give zero stars if I could. read more

Had a very poor experience at Coldstone tonight (10/29). It was 9:00, about an hour to closing. I was denied to be able to purchase anything other than ice cream, apparently the milkshakes would be too hard to make this late at night. I was also denied to pay in cash, which isn't much of an inconvenience, but i remember being able to before. All of the other workers were calm besides Maya, she was being especially disrespectful and was the one denying my service the most. She had been complaining since the second I walked in about how she did not want to serve me. Thank you for listening, and please take my considerations into account. read more

I've been in line for 30 minutes with the slowest employees on the planet. If the the owner or manager knew how many clients left due to the lack of movement from staff, he or she would fire them. Ice cream is great but staff of this location is pitiful. read more

Someone please help this store. The ice cream is not the best for cold stone. Typically it tastes and looks like it is frozen, defrosted, then refrozen again but the problem really is with the employees. It's so unfortunate how they act. When you come in, they do not greet you and have you standing there for a while kind of confused if you can order or if it will be a moment. When you do order they are pretty rude. They all seem to really dislike their job for whatever reason. It seems like they really need help with customer service skills. This is a reoccurring issue with this location so someone really should look into this and what is going wrong here to have many negative reviews commenting on the same issue... read more

Tonight I walked into the store at 9:43. The store closes at 10, however I was told I would not be served because the line of about 5 people would take 17 minutes. Not only was it completely unprofessional, as someone who works in the service industry it is common knowledge that customers are to be served until time of close. It is unfortunate that the people working at this location are so infective and dislike their job to the point they deny customers and sales. read more

My husband and I have come here several times assuming that the service would be nothing less than exceptional considering the location. Each visitation got worse and worse and this past Wednesday we decided that we would no longer be coming back to this location. My husband and I were the only two people standing in line and yet they still managed to prolong our wait time as they were more interested in chatting it up with their friends than taking care of the customer. One girl- who wasn't even on the clock- went behind the ice cream counter and hooked her friends up with free ice cream while my husband and I were left standing there waiting to have our orders taken. I'm all for having fun at work, but when it breaches professionalism that's when I have a huge problem. 1) The teens working there like to hook their friends up with free ice cream- last I checked that falls under the category of stealing company product, which is a fireable offense. 2) The teens are more interested in talking to each other than tending to the customer. 3) They do the bare minimum and catch an attitude if you expect them to actually work. 4) They are stuck up, snobby, and spoiled teens with absolutely no work ethic and feel like they shouldn't have to lift a finger but should still get paid for clocking in. I'm not sure if management has an obsession with only hiring teenagers, or maybe they're a big kid themselves but, THEY NEED TO BE TERMINATED. All that being said: Do not visit this location, it's nothing more than a teenage paradise- if this keeps up they won't be open for much longer anyways. read more

Customer service there was piss poor. No one working there coupdve been over 19 years of age. One girl had two earplugs in and while assisting the other customers, she had the nerve to say "can you speak up" while she was the one with two Ear plugs in her ears. There was four people there working but with how slow they were taking to get to customers you would've thought there was 1 person working. It took me 35 minutes to get to the front of the line to get my order taken. There was 7 customers in front of me when i walked in. They were all running around like they didn't know their roles. Please train your employees better cold stone. I will never return to this cold stone again. read more

Terrible service Ice cream girl was terrible and need a to improve. And they overcharged me

Horrible service. Very slow and the staff will be sitting in the back smoking while the customers wait.

I am amazed! Of course the ice cream is always delicious but the staff at this location tonight was amazing. Watching them work was like watching an orchestra that just finished nailing the best performances their lives. They were friendly and swift. Thank you and we will definitely be back! read more

I can't believe no one has reviewed this location yet, it's always packed! Perfect after dinner treat for the fam. Would give them 5 stars but the service from lazy teens can get a little iffy, hence the long lines. The key is to be patient and remember the ice cream is worth the wait. I can't eat this ice cream every day because it's so rich (and horrible for my thighs lol), also the prices aren't cheap. But IMO you get what you pay for - this ice cream is so good! You can opt for just a plain, no frills scoop or get super creative and mix-in your favorites. They don't play around here, they taking their "mixing" very serious! Choose from fruit, nuts, choco chips, candies, sprinkles, marshmallows, cake, brownies, etc. Or you can save yourself the confusion and pick from one of their signature creations like my fav, Coffee Lover's Only. Their milkshakes are also incredible. I'm craving Cold Stone just writing this review... so I guess that's where I'm heading this evening. read more

It's a shame to pay $10 for ice cream and get a Walmart experience. Three employees together couldn't tell us their dairy-free options so be careful for those of you with allergies. The service was awful, more of my ice cream was outside the cup than inside. This place used to be great I really don't know what happened. Go buy yourself a tub of turkey hill instead and skip this place. read more

Absolutely worst customer experience ever. It's as if there were no adults working. I waited in line for 30 minutes- only 3 people ahead of me. The staff did not seem to even care that they had customers. They were so focused on take out orders. I eventually left after 30 minutes...without ice cream. This was such a frustrating experience and recommend not wasting your time. read more

Have made a few trips here and thought maybe it was a good time to comment and do a review. The first thing that hit me was that we bought two small single scoops in a cup with one item (whip cream) and strawberries. Total sticker shock $11.96. How is that possible????? A scoop of ice cream is $5.00? Hmmmm. I need to pay attention next time because I missed that sale. Staff were friendly enough, but the store is too pricey. In checking the menu, I see I should have been charged $4 a scoop. In that we were the only customers, think we were overcharged. That gets you 1 star. read more

Two employees only one serving. The other one doing nothing but saying "she will be right with you" and I left. But I am actually thankful that she didn't help me, it is disgusting to see the server handling the food without gloves with long fake nails missing!!!!!!!!!!!!!!!! YUCK!! For all I know it was in the mix of ice cream. read more

Pretty unimpressed. We've been in before with decent service. When we walked in, it was empty besides the four women behind the counter. One greeted us quickly, but we needed a moment to figure out what our kids wanted. Once they selected it, three of the employees stood directly in front of us, talking to each other, looking at us but ignoring us. Once we finally began the order, it took a bit for them to ask if we wanted multiple items. They put my older child's ice cream into a larger cup when it was overflowing, which was appreciated. They offered a lid for my youngest, but it was dripping before they even handed it off to us. At checkout, the cashier had an AirPod in one ear, required us to repeat our order multiple times, and didn't even finish ringing us up before she was scrolling Instagram. We're pretty sure we were overcharged (since my child's ice cream was in a larger cup), but we couldn't tell, since she didn't even offer us a total or a receipt. The ice cream was decent, but not worth the attitude that we were interrupting their gossip and Instagram time. We'll find another place to take our business next time. read more

Extremely disappointing, such terrible service from the young staff. No Supervisor present to manage the staff and store. Crumbled napkins on floor, dirty counters and tables. More talking by staff than actual work being done. Thanks for your past services but I will never come back to this establishment again. read more

Cold Stone Creamery - Such a disappointment, this is your hand mix, throwing a brownie on the ice cream and just rolling it around? - Ice Cream & Frozen Yogurt Near Me - Ellicott City, Maryland

Does the staff get training? I've never experienced anything like this at a cold stone creamery. I have a favorite ice cream: germanchocolatekake. I know the spelling is wrong. I placed my order and the guy gave me a cup of dark chocolate colored ice cream. Plain. I asked him if he was sure this what I ordered. He said yes. I said doesn't it have coconut? He said he forgot the coconut and proceeded to sprinkle coconut on top. Then I asked about the caramel. He said he forgot that also. He drizzled the caramel on top. At this point I am thinking, what the heck? The ingredients should be mixed together. I asked him to start from scratch. He starts to make it again and I am watching to make sure he's putting in the ingredients. I see he doesn't put in pecans. So I asked about the pecans. He said we don't have any. So, he just wasn't going to say anything about that? So the first cup was essentially just a cup of dark chocolate ice cream. At this point, I thought I am not going to fuss about this anymore because he clearly has zero clue what he's doing. How in the world does the business hire and train staff that clearly have no idea what they are doing? The other 2 employees just stood there looking at him without any attempt to help him. I tossed out the ice cream after 2 bites. Oh, and he add chocolate chips to it. It's as if he was just randomly putting it together. I won't be going to this location again. read more

While I was waiting in line to buy ice cream, one of the employees randomly asked some people to leave to "make room for other customers", but there were other empty tables available. I thought it was weird and rude so I didn't eat my ice cream there because I was scared to sit down too. I don't know, I like cold stone, but I would try to go to a different one than this one because it's a weird vibe here. read more

Employees are rude and disrespectful. Not good customer service at all! They were obviously talking and whispering about us the whole time!

First and last time I come here until I see better reviews. Treating yourself and kids to ice cream is suppose to be a joyful expierence. Getting ice cream from here reminded me of the MVA. Their new advertising should be "sad scoop of over priced ice cream by scowling staff" read more

Recently bought 2 $5 groupons redeemable for two "Love It" ice cream bowls each. I went to this Ellicott city location to order two bowls to celebrate my son's last day of school. The ice cream was delicious as always, although my sons bowl was made missing one of the ingredients. The thing that permanently soured me to this location, that is closest to my home, is the way the manager handled the groupon situation. When I approached the register to pay, I presented my coupon. I was initially told by the cashier that it needed to be printed! Why would a Groupon need to be printed in 2015‼ I asked for the manager. The manager then tells me that their location is franchised and does not accept Groupons. (This was a Coldstone groupon for the Baltimore area, which this location falls under) I explained to the manager that I only ordered these items because of the Groupon. The manager did not even offer condolences or any type of discount. So I spent more than $11 on the two bowls of ice cream in addition to the $10 in unusable Groupons. ($21 for 2 cups of ice cream) Since I have to find a location where I can actually use them, I DEFINITELY WILL NOT RETURN TO THIS LOCATION! read more

All the workers are extremely nice. the service was quick even though the store was busy. Maya was so nice and engaged in conversations with multiple costumers and myself. She gave out many compliments which made my day. Such a good loving environment 10/10 wi'll return read more

Yum, is all I can say! This was my first time at cold stone and it was delicious! Joe was super helpful and very nice on suggestions. I couldn't even finish my funnel cake ice cream but it was So delicious and different! Will be returning again to try something different. read more

Cold Stone Creamery - Funnel cake with strawberries and vanilla ice cream - Ice Cream & Frozen Yogurt Near Me - Ellicott City, Maryland

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