Today I went in and the stone literally wasn't cold. My ice cream was half melted by the time I got out the door. Other than that the staff was great and I will be back! Just turn up that stone read more

My girl and I love Cold Stone Creamery. Well, she love sweets, so we had to stop by here last time we were in town visiting. I got me a cup of Rocky Road, I think, and it was delicious. Nice vibes here. No employees giving us attitude. So we sat outside people watching and enjoying our ice cream in their nice Downtown area. Id visit here again. read more

Great Cold Stone Creamery location in Greektiwn with many ice cream menu offerings, excellent service and cozy ambiance. Recommended! read more

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I scream! We all scream! We all scream for ice cream! Cold Stone Creamery and Rocky Mountain Chocolate Factory are located in Downtown Detroit's Greektown. They are adjacent to the Hollywood Casino. You can enter from the street or inside from the building lobby. It was a long day in downtown so I decided to try one of the Signature Creations - Surrender to Strawberry. It was a wonderful combination of strawberry ice cream, yellow cake and fresh strawberries. It was made with precision. TIP of the Day: A little birdie told me....If you go to the Hollywood Casino and go to Player Services to sign up as a reward member, upon activating your player card at the kiosk you can opt to receive a food voucher as your first reward. The food voucher can be used at several places including Cold Stone Creamery. This equaled FREE ice cream for me! Don't forget to tip the employees! read more

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I get the smallest size with two toppings. My total is $8? But if I get a Creation with 4-5 ingredients it's $7. And I'm mad because my small wasn't full at all!! Plus I've been a member, so I eat Coldstone often and I just wasn't satisfied.. then asked for a tip? NO read more

Came in for ice cream on date night , left disgusted and angry. We were standing in line and noticed 3 employees struck with fear and we didn't know why, as we payed closer attention my husband noticed a huge ROACH . This is a big health and safety risk, you're serving to kids, elderly , pregnant,& like myself immunocompromised people. I will be calling the health department because obviously this isn't an isolated event , employees didn't look too surprised just not wanting to be near the ROACH. Shut down and handle the bug issues if you have roaches you probably have mice too just ewww read more

I actually came here because I wanted a caramel apple from Rocky Mountain Chocolate factory, not ice cream. The apple was good but the employee cut it up despite me answering "no" when she asked. Anyways, my friend got the strawberry blonde and she really liked it. I just happened to see a deal for $5 ice cream cakes so I got one and let me tell you, I'm not a cake person but it was SO GOOD!! Definitely a cake I'd purchase for my birthday. It's worth noting, the service here wasn't that great. It was slow despite there being several employees there, and they were just conversing instead of helping us. When they did help, it wasn't that friendly, but it is what it is! read more

Cold Stone Creamery - A Cheesecake Named Desire - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

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This location is always very clean located in Greektown. We always come here after going to the casino. They close a little bit too early, but the ice cream is always great. Price could be a little bit better. The service is always very perky and happy to see you. read more

Pretty standard cold stone if you've had the other locations. They're one of the few dessert / ice cream places in Detroit that are open later, so it's a go to for my friends and I as a late night snack run. They can have a bit longer wait times, but they usually hook it up for the portions. read more

They always have amazing icecream and treats at cold stone. I had the strawberry blond. It didn't even make a picture bcuz it was so good. Yesterday i was not the happiest with the service at the Detroit downtown Greektown location. They did not greet us at all when we walked in. I stood there to place a order patiently. My spouse had to tell them we were ready to order cuz they didn't acknowledge us. When we did, it took a while to get the icecream. The girl was moving pretty slow. Although she gave us more then enough icecream. She made the icecream over flow my love it cup. My spouse wasn't too thrilled about his overflowing mint mint chocolate chip waffle bowl... I left the girl a tip bcuz of her effort. She asked a staff member for help and she didn't help her which was odd. The other staff member lady did help other guests though. I just don't get why she didn't help her coworker with us because we were in line first and she was behind. Wasn't busy when we arrived but 2 ppl walked in shortly behind us. They only had shakes tho. My issue was the lady telling ppl to basically walk ahead a me as if i was standing at the register to pay for the 2 bowls we ordered. She didn't say excuse me and totally ignored me. Thankyou to the young lady who did help. read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip, waffle bowl, love it - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

Lazy staff, wouldn't make a shake 20 mins before closing. I guess it too hard to wash off a blender.. I'd suggest McDonald's before here!!

This has to be the nastiest Cold Stone. The Flores are dirty, the counters are full of trash, the divider are so so dirty. It is utterly disgusting. It's clear this location has a franchisee that do not care about the health of clients. This is proof of employees and an owners that donot care about the health of customer! HEALTH DEPARTMENT NEED TO VISIT NOT CUSTOMERS read more

Cold Stone Creamery - Dirty service station and no gloves worn by staff - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

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Every time I come here the inept staff take FOREVER to make a menu item. My simple order takes a ridiculous amount of time. They never speak. And they short my ice cream. I'm a black man and yes they're mostly non black. Which shouldn't matter. It's every single time. Plus no masks or gloves. This isn't safe. Lose hair. No hairnets. They always run to the back when customers enter. I detest this location. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

This location is attached to Greektown Casino and conveniently located near many restaurants. It gets busy so pack your patience. I had the love it sized Berry me in Batter and cover me in Caramel ice cream in a waffle cone. The strawberry cake batter ice cream and strawberry wafers and caramel are a great combination. So good! But realistically I should've ordered the like it size. There was a lot of ice cream and I forced myself to finish it. read more

Cold Stone Creamery - Berry me in batter and cover me in caramel creation on a waffle cone - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

Lazy workers, I asked the worker there if he could chop up my ice cream more and he did not.

Very good ice cream. It's one of the best, but if your sort if lactose do not go here.

I ordered the 32oz "Ours" to-go bucket via Door Dash on Friday, June 12th. They forgot to add in the fudge, and they didn't fill my tub all the way up. I was also hoping the sweet cream ice cream would taste......sweeter....but it seemed like regular vanilla to me. Such a disappointment considering how expensive this ice cream is. read more

Cold Stone Creamery - They forgot to add in the fudge - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

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As a cold stone fanatic, this location provides convenience because it's at the heart of downtown. Cons- always a line and it's pricey. However, there are BOGO sales and random promotions that are pretty decent. Pros- It's amazing! It's addicting! I love to add and substitute to make it my own. My latest fav is the cake batter ice cream, cookie dough, Oreos, caramel, fudge, whipped cream inside as well as out. Thank me later it'll change your life. I call it the "VMack" try it read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

Came here because my friend had a buy one get one free coupon. You have to enter the casino complex to get Cold Stone. It was a bit slow since there was two other patrons ahead of us and there was only one worker there. We both ordered a signature. The girl who worked there was nice and was okay to us asking for less syrup. I don't like Cold Stones in general. It is way too sweet and that was what happened to us this time. Even with the reduced syrup it was still too sweet for us and we weren't able to finish. If you have a sweet tooth this place is for you. read more

So who wants to complain about ice cream? umm... NOT ME! The cheesecake heaven they create there is just delicious! And lucky for me I had someone to split it with. We got the "love it" size and it was absolutely huge. Packed with cheesecake ice cream, cherries, strawberries, and graham crackers you couldn't go wrong. This particular location is very busy on the weekend due to it being inside trappers alley. We waited in line for about 15 minutes because there were only two girls working the entire store. But it was definitely well worth the wait. I was very surprised and happy to see they had "low-fat" smoothies on their menu. They COULD be made with splenda if you wanted and some had only 200 calories. I am pretty sure the smoothies were made with their sherbet or their sugar free selections. I really want to go back just to try that out! I LOVE ICE CREAM! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

My family and I were here this past Sunday around 6:30ish. The line was long per usual because it's cold stone, duh! When it become our turn, the girl who was about to help looked at all of us and made a comment about "wow all of you?!!" and rolled her eyes. Granted, we were a party of 8 and I totally get it but this is your job.. get some help if needed but don't roll your eyes and be rude!! Another girl came and offered to help her and she was so sweet. We had 6 kids with us so you can imagine the chaos of 6 kids and ice cream! We got our ice cream and it was perfect, again- per usual! Only giving 4 stars because of the rude attitude from the employee read more

awful ice cream shop. My step dad ordered a mango with pineapple smoothie and we caught one of the workers leaking the smoothie to clean it Never going back to that place. read more

I love Cold Stone Creamery!! It saddens me to say the customer service we received on May 26th the absolute worse!! The wait was more than an hour which I totally understand because of the pandemic. It's our turn only one girl was friendly can't remember her name (sorry). I understand maybe they're a little frustrated. My problem is the conversation amongst themselves which was cursing and talking about the customers. One lady with a burgundy hat (she may have been a manager, I hope not) barely had on a face mask, no gloves and was doing the most cursing and fussing. One young lady come from outside didn't wash her hands just started making orders. A utensil fell on the floor a young lady picked it up didn't wash it she put it back with the other utensils. I was beyond disappointed with the customer service here!! Im mad I had to give one star! read more

Some friends and I were really excited to get some ice cream so we went to Coldstone. As soon as we walked in and we were observing the ice cream, there was a hair in the ice cream. The lady heard us mumble and point out that there was a hair in the ice cream and like 2 minutes later she can and just scooped it out carelessly without saying a word then a really drunk and sketchy guy came in and started harassing my friends and I. He just suddenly started groping my friend and the workers just stared and did nothing about it. He was trying to solicit and continued to invade our personal space and it took at least 3 minutes for one of the workers to ONLY tell the guy he couldn't be in there. read more

Went here a few days ago had a strawberry shortcake it was good but the strawberries are not sweet and the cake in it was so good i was wishing it had more. The service at this location is great for the amount of people they it stays busy. The location is clean well stocked and such pretty apples but they run 7.00 or more per apple. I will go back again the ice cream is really good but be prepared to spend 5.00 or more and your basically getting one scoop for that price. I wouldnt come fown to this location just for this the parking is crazy but i take a bus then thw train much easier. read more

Cold Stone Creamery - The pretty apples - Ice Cream & Frozen Yogurt Near Me - Detroit, Michigan

Came in at 7pm on Saturday with my daughter. Stood at counter for service, the three girls behind the counter could not be bothered to acknowledge us. We were the ONLT customers in the store. Stood there for about 3minutes and left. With such a cold reception was afraid they'd do something to our food if we were even asked for an order. I won't bother coming here again. read more

The ice cream is so smooth and yum. There is a Rocky Mountain chocolate factory inside so you can get chocolate apples, truffles and such.

If you know Cold Stone, then you already know of their exceptional ice cream. The variety of flavors and mix-ins is mind boggling (from traditional vanilla to, heaven's gift to man, cake batter ice cream & sprinkles to chopped snickers) but if you frequent the downtown area and have never tried them, then what the heck are you waiting for? Even though there are usually only about two or three people working here at a time, they still manage to get through a bunch of people in line in a few minutes. The only negative is that there isn't anywhere to sit to eat your ice cream, but I suppose that gives you the opportunity to eat, walk and burn a few calories at the same time. The fact that this is a Cold Stone is reason enough to stop here for some of the world's best ice cream. read more

Dirty place . The cashier would cash people out and not wash her hands the counters looks like the never been cleaned in months . For sure will never come back at that place read more

Great ice creams but the service was terrible the black lady there had a attitude didn't ask what we wanted and was being a rude to us

Came into the store today with me and my girlfriend everything was fine other than the homeless drug addict trying to solicit weed hash to me outside the door but I proceed to get my sweet treat I had a young man helping me he was doing a good job he asked me again what flavor ice cream id like I said strawberry, cheesecake, and vanilla. Another young man working rudely interrupted me and said " we don't got no strawberry cheese cake". I told him I wanted strawberry comma cheesecake he then rolled his eyes and walked away. Other than him and the drug addict dealer my vist here was terrible. read more

Had a chocolate shake. Nearly $6 for a small shake. It was small...and the consistency of low fat chocolate milk. Overpriced, overrated, underwhelming. read more

We visited this Coldstone for a late night sweet snack. It was a Saturday night around 10:30 pm. There was so much traffic in the area that it took awhile to get there. Plus, there is no parking in front or anywhere close by that we could see. With us being unfamiliar with the area & only in town for a short visit, we were unsure if that was the norm or not. To make things easier, my husband just dropped me off in front of Coldstone & circled the block, which due to traffic, took every bit of 20 minutes or so. Coldstone is small & the place was packed. As soon as I stepped in, there was a line that stretched to the door. I ordered my husband a medium vanilla shake & I got a cheesecake caramel apple. The apple was delicious. However, the size of the shake was a joke. The medium is really the size of a small. The location of this Coldstone made it a real pain to get to & that combined with the long line made it not really worth the trouble in my opinion. read more

Always a sweet treat when I come to Cold Stone. I love their birthday cake remix, it hits the spot consistently.

It was a boiling hot day today and of course Ice cream would be the ideal snack! What can I say... good service & DELICIOUS ice cream. I recommend the Cheesecake ice cream. I would definitely visit this establishment every time I'm in the area! read more