We ordered the Strawberry Passion cake for a birthday. The cake was the perfect mixture of red velvet cake with strawberry ice cream. Everyone commented that it was delicious. Staff was friendly and helpful. Location was easy to access. read more

Cold Stone Creamery - Strawberry Passion ice cream cake - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

We love Coldstone, but this isn't really the *best* location. We frequently order online and then pick up in the store. A majority of the time, they are either out of a certain ice cream or they completely forget something in our order, mainly the waffle cone. If you're ordering online, it is a MUST that you check your order before leaving. The last time I came in, someone apparently had picked up my order. The guy behind the counter said that "the order had been picked up already" and asked me to check my app. I told him that it wasn't a DoorDash order, the order was for me. He seemed kind of annoyed that he had to remake it - though he was training someone and seemed to already be annoyed by the man he was training when the trainee was just asking questions and trying to help. Attitude is the theme here for multiple employees for sure and that is the biggest downfall of this Coldstone. read more

Why y'all got one person on the clock with a long line? y'all just don't wanna pay $8 to people cuz y'all be greedy. It takes longer for people to get what they need. Ice cream good tho. Service sucks bc 1 person working on a busy Thursday. read more

Date night with my hubby and ended it with ice cream. The staff is always so nice and has no problem letting you try as many samples as you want before you choose! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Good ice cream - I got the Silk Chocolate ice cream with strawberries mixed in. It was creamy but a tad ice-y at the same time (I suspect this is because it was almond-milk based) but still tasty. The service was good and the atmosphere was decent. Overall okay place for ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Our group got there at 9:30pm and the two guys looked at us like why are ya here? They said welcome in but with blank faces. They had no smile, arms crossed, leaned their backs to the counter looking at us. I had to say "we're ready to order of you are." We got out at 9:50 and they immediately locked the door and turned off the lights. By the way, the window was disgusting. I wonder what the kitchen looks like. read more

I am sad to see that this is the only Cold Stone near me and it's quite far (14 miles away). My husband grew up eating Cold stone and it has always been a treat for him. So seeing it not busy is heartbreaking. I am not a chocolate fan but with the right combination it can make magic happen!! They have a huge variety of toppings! Ik ik you can make sundaes at home for half the price, but it isn't the same. Plus no clean up on your end!! I love a sweet treat!!! Ik it's not the "season" for ice cream, but swing by and enjoy a nice cup of ice cream!!! read more

Cold Stone Creamery - Leaking Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

everything was good! expect that no one used gloves? We order 4 ice cream no gloves we're used at all! not sure if you are supposed to? i'm just assuming! besides that it was good! read more

This might be uninteresting to my fellow Houstonians but Cypress is such a lovely city. Nice place to go for a ride. Well alright. I'm about to give a short live because I went here and it was closed for maintenance. Since it was closed for maintenance there was nothing I could do about it. You can't penalize an establishment for making things better. I'll be back for sure. read more

I ordered a cake for my son's birthday. When my husband went to go pick it up, the store had not made it. We did get our money back but it made us scramble to find a replacement cake. I did find out that HEB and Kroger make ice cream cakes too, so we will go there next time. read more

The space is nice and all windows. There's plant based options as well. Gender neutral bathrooms. Cluster of fast EV chargers right outside. Employees all seem shy or quiet which isn't an issue, personally. There isn't much service required after ordering and payment but it was quick. I do enjoy my banana blueberry smoothie. It's sweet. Very refreshing space. Something about it feels vintage. My family and I felt 3 starts was accurate all things considered. Would return. read more

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BE WARNED Y'ALL! They close at 22:50 not 23:00. With a whole other group of patrons outside enjoying their desserts, 3 employees just shook their heads at us behind a glowing "OPEN" sign hanging over locked doors. The other group recommended BJ's but we were forced to break the cold stone tradition on my son's 16th birthday with a bittersweet Whataburger shake. read more

Shared parking lot but found a spot pretty easy. Small shop Sat 7pm and 2 employees. My only complaint about these type of ice cream places is that 1 worker helps 1 customer at a time, not sure why they cannot take an order and then complete the order and have a cashier ring you up. The process of 1 order at a time then same worker rings you up takes to long for customer service. Plus you really shouldn't have anyone handling money then handle food...unless of course they wash hands every time. They really need to figure out a better streamlined way. The ice cream is very good and taste great, however by the time they mix it up and add stuff the ice cream gets to melting stage so it's almost like having soft serve ice cream. I prefer my ice cream frozen and firm. Prices for 2 small cups approx $13 I had one a special coffee ice cream with toppings and my GF only added strawberries to her strawberry ice cream. I am sure the larger cups, regular cones and waffle cones would be more costly. read more

Great service and yummy ice cream. Highly recommended! Sweet cream with strawberries is classic. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

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I've to this location twice. Ahmed has served me both times. He always provides great customer service. I love their options of mix ins and the ice cream is great. read more

This establishment is in a great location! I stopped by to get pizza closeby and decided to grab dessert here. What better way to beat a triple digit summer day, right?! This location was nice and clean with plenty of booths and tables to sit, relax, and enjoy your delicious treats. There were two people in front of us and only one employee up front so there was a bit of a wait. I honestly didn't mind waiting until I saw that there was another employee in the back standing around. Then I was a lot less understanding and a smidge irritated. At any rate, Emilee was polite and informative, and after we tried a couple samples, we decided to have the Coffee Lovers Only and the Cake Batter Remix. Both were absolutely amazing! Two small cups plus tip came to just under $17. All in all, an enjoyable experience. Come check it out if you're in the area! read more

Cold Stone Creamery - Cake Batter Remix (cake batter ice cream with sprinkles and brownie bits) - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

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Me and the family went the homie mufasa hooked it up 10/10 will come again Life is better with brownies read more

Cold Stone Creamery - Me and the family went the homie mufasa hooked it up Lifes Batter with Fudge Brownie - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

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Unfortunately I'm pretty disappointed in this Cold Stone. Melted... Most of the ice cream options were melted in the freezer. Employee doesn't bother to scrape the bottom of the container to get the frozen part. Got the melted part. And the toppings weren't chopped and mixed well at all. But the smoothie was good! read more

Prepare for disappointment. They run out of the popular flavors here. Don't know how you run out of ice cream at an ice cream place. One employee was doing all the work serving customers while the other two ignored us. Felt bad for her. read more

Love Cold Stone. The staff at this location is super friendly and the creations are awesome. read more

Cold Stone Creamery - Life's Lifes Batter with Fudge Brownie - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Came to this Cold-stone after work craving ice cream and the service was really good they all greeted me upon entry. They let me try as many ice cream flavors until I picked the one I wanted. Their manager Mustafa was very friendly and answered all my questions. Courtney made my ice cream very well and she was very quick at making it too. Nada checked me out at the register and was friendly and was overall awesome and gave me a very good suggestion the cookie doughn't you want some, Mustafa wasn't even working at the time but he still introduced himself to me and was asking about the store and helping me out. This was my first time trying cold stone and I will definitely be back. read more

Came in to pick up Uber Eats order. Mufasa was very nice and friendly. All workers should show you hospitality and friendliness.

Upon arrival on 2/15 at 9 p.m., after me and my fiancé ordered our ice cream, she made me aware that one of the workers had HPV on her lip. This workwear was not wearing a mask and took no precautions to cover it. read more

Ice cream is good, but pricey - husband had milkshake & I had 2 scoops in a cup, with tip = $20.

The ice cream itself is wonderful, but premium priced. Do not use their on line ordering. They confirm your order by email, but when you arrive 10 minutes after the promised time, they do not have it prepared. Tonight they had run out of the flavor needed to fill our online order which was disappointing after driving 10 minutes to the store. Recently ordered a pint online but when I got home it was filled less than 3/4 full. read more

The shift leader Mustafa was very courteous and made this trip with my daughter special. Would highly recommend and will return.

Mustafa was very nice and pleasant. I recommend this location. And as always the ice cream was delicious.

I received a call back from the Manager, Ahmed and he was extremely apologetic and rectified the situation. Unfortunately I had the wrong email address and he never got my email. He was only notified through this yelp review and called me back quickly to resolve the issue. Thank you for the quick resolution! read more

Mustafa was dope never had service or ice cream like this.. ong this store is blowing up.

Excellent! This location is now under new management and they made a lot of changes. Great customer service, Mustafa was very friendly.

The most unprofessional Cold Stone. A few weeks ago I ordered some ice cream for some guest through Uber Eats. My super nice & helpful Ubereats driver reached out to me and told me that they did not have any of the toppings I asked for. Fast forward to today, I go to the store to pick up a cake for my son's birthday. I get here and it's a sign that says new store hours, on Friday the new sign states that this location open at 1pm. I walk up to the door at 2pm, it's locked and nobody is inside. I am so disappointed. read more

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Just leaving from this shop. So disappointed! I bought a cake which they said they could not write on because of COVID then proceeded to hand me a Happy Birthday sign to stick in my cake that was not wrapped and was handed from an older woman to the young man at the register neither or whom had on gloves. Then the woman proceeded to walk down the line grabbing the scrappers to scrape off residue from the cold slabs again with no gloves! Very disappointed!! If you are going to be concerned about COVID, then be concerned. To top it off they did not have any bags for the cake. read more

If there was a 0 star button it would be given to this specific cold stone creamery. I love cold stone and so does my wife. We've given cold stone our business no matter was state or city we are in. We've settled down in Houston and there seems to be only one in the general area so we drive 20+ miles just to get some ice cream. Today I got off from my shift at the hospital as a nurse, and I decided to get a tub of birthday cake ice cream with my wife's favorite mix-ins. Unfortunately there was a crazy storm and the power went out while I was there. They had already made my ice cream and the manager/owner came out and told the customers to stay inside and everyone had to pay in cash. Unfortunately no one had cash , so she demanded every single person to leave there ice cream or leave it with a loved one inside and to go find an ATM. Mind you there is a crazy storm with torrential flooding....I felt disrespected and for a place of business that thrives on customer service they were doing a terrible job of it. It was a matter of $20 with all the other orders inside but the owner haggled us to go find cash because the power went out as we were about to pay. I've lost my respect for this cold stone and unfortunately if all other comets ones really treat there customers like this then all other cold stones as well. There's no picture to post because I never got my ice cream. read more

Amazing, mixes ice cream in front of you and tastes delicious. Employees are friendly and good at recommendation. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Been trying to get the Cheesecake Named Dsire icecream cake with no luck. Usually the same icecream cakes left in the freezer, probably because these are the less popular flavors. There should be a better inventory and restocking system. If something is out, refill it. read more

I don't come here very often not really a big ice cream lover. But my daughter wanted ice cream so we decided to come to cold stone. Too often we use these reviews to be negative but I wanted to say the 2 young men working tonight were excellent. The place got pretty busy. Both of them were polite fast and got every order out right perfect team work ,( something I emphasize in my manufacturing facilities) great job and the ice cream was perfect Thanks read more

Cold Stone Creamery - Quality time with my favorite girl. - Ice Cream & Frozen Yogurt Near Me - Cypress, Texas

Finally after being temporarily closed, they have opened and they have completely new management and associates! The kids working here are so nice and funny, and the manager is so attentive to the customers by assuring that every single customer obtains a highly satisfied experience. It is so good to come back again after so long. 10/10 recommend! :) read more

Costumer service is amazing and they are very attentive! Delicious ice cream too:) Happy customer!

Disgusting. Smoothie tasted like milk in blended ice. All the tables were filthy. The staff is terrible. Didn't even greet or initiate a conversation pretty much ignored us. Literally threw away everything we purchased because it was gross. read more

After a miserable dinner at Duck n Bao we decided to have dessert at Cold Stone. Website says open until 9, so we walked over at 8:30. Doors closed, which also say open until 9. Closed for the night. I guess the workers decided to get home early. I also guess Cypress isn't yet ready for more than McDonald's and Burger King? read more