Service Cold Stone always delivers consistent service. After dinner, we stopped by to satisfy a sweet tooth. The shop wasn't too crowded, and we were served promptly after the group ahead of us. Taste I decided to try something new and ordered a cone with pumpkin and cinnamon roll flavors. It was my first time having these, and they were absolutely delicious! I'll definitely order them again. Ambiance The shop was clean and inviting, with a steady flow of customers but no overwhelming crowds. It's a great spot for a casual dessert stop. Recommendation Cold Stone remains a reliable choice for quality ice cream. The portions are generous, and the prices are reasonable. Perfect for satisfying your sweet tooth after a meal! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

We took our friends who have never been to a cold stone. To my dismay,it was a terrible experience. The employee's attitude was terrible. He purposely turned the music up so high you couldn't hear yourself and immediately went to the back and left the front open! No security!.The ice cream was melted by the time he finally got the orders correct ,the place was dirty, and,no bathroom key! That is a Md fire code ,I think.He also said no more whip cream. Why bother working if you don't want to work? He needs to be fired and the store shut down. Alexandria ,va is much nicer.This was on a thurs.@ 3:30pm. I did hear from the company and they were no help. Univ of Md has a great creamery and next time we will serve our favorite ice cream,Tillamook!!. read more

I hadn't been to a Cold Stone since I was a kid. My partner and I decided to get some ice cream and came to this place around 8pm. It's in the restaurant plaza, which has college town vibes. The single worker who was staffing the shop was polite and efficient and gave great portion sizes. That's the only reason this review is 2 stars instead of 1, since the quality of the ice cream was an entirely different story. It tasted like slightly cold fluff with toppings inside. Mine (Cookie dough ice cream) even came half melted. I do not get ice cream for some fluffy sugar; I want it to be cold, creamy, and to slowly melt in my mouth. This stuff was held together with an almost weirdly artificial fluff feeling. Disappointed in Cold Stone. I will not be coming back. Please go to other ice cream shops. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

Stop past to grab a love it size cup of dark chocolate ice cream with Oreo cookies. I use to come to this location all the time when I worked in the area but was happy to drop by while I was down the street. The workers were nice and the line moved quickly. read more

While I do enjoy ice cream and cold stone is a great place for delicious ice cream the service is extremely poor. There's no warm welcome or even a friendly service as you're picking your ice cream and they're selective with who they provide a spoon for. Otherwise you'll be directed to the spoons next to the register even though you're still waiting in line to pay. This portion could have brought it 3 stars. Last but not least, I'm more upset with a cake order I have placed 06/15. No receipt was provided after paying $53 for a cake to be ready in a week. Even though they wrote it on paper (turns out they didn't even have order forms printed), I specifically stated how I wanted the cake for my sons birthday. I called on 06/24 to confirm the cake was ready for pick up, they had no idea what I was talking about. CAKE WAS NEVER MADE! It took 2 hours for management to finally get in contact and the only excuse was "our crew members change every day". An unacceptable excuse to not have my order ready. My sons birthday was ruined as he didn't get the cake he wanted. This is why I'm giving this location 1 star review. read more

Cold Stone Creamery - "Receipt" for cake order never made - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

This place could definitely use some work. I'm not sure if it's because of a high volume of foot traffic, but it's not usually super clean and the floor is sticky every time I'm in there. Sometimes they run out of toppings which makes sense but they don't give a heads up in advance. The staff is usually nice. read more

Cold Stone in College Park has always provided a pleasant experience during my visits. Located in a college town dominated by pizza and noodle spots, it's a unique dessert option when the craving hits. The quality of the ice cream is excellent--comparable to Ben & Jerry's--with great flavor combinations and ingredients. Service has been consistently friendly, and the shop is clean with no issues like stickiness or trash. Prices are a bit steep at $8-$10 for a scoop with toppings, but portions are generous. read more

First time coming here in a while and the cake batter shake is still so good! The crew was nice and helped us while informing us of prices beforehand. Small sitting area of only one table but still nice! read more

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Yummmmmmmmmmmy Located near UMD there is a cold stone. I always stop when and around this location. Order it all, the service has been better. The brownie and vanilla is amazing! Can't go wrong with that. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

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First off, I would give this dirty place zero stars if it were an option. When you walk in the front door, there is gunk and stains all over the door, even the handles as you come in and going out were dirty and sticky. The workers did not wear gloves or hair nets. Coming here was a waste of time and money as the ice-cream tasted old and stale. So, I trashed it. The strawberries in my ice cream tasted like freezer burn and like if you stepped on it that it would turn to dust. I lost my appetite seeing all the filth. Cold Stone please shut this place down, renovate, hire new people that are not nasty and disgusting. There's stains and streaks everywhere, wholes in the wall, rude costumer service and the list goes on. This the dirtiest, nastiest, funkiest, rudest place I've ever been to in my life. I will never go back to this Cold Stones ever again. It's just so nasty. read more

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This location recently sold me old stale ice cream. I cannot believe this establishment sells outdated food items.

This is probably the worst ice cream place for the price. The anti griddle stone was not working and had someone go in the back and mix everything in a bowl. The quality of the ice cream has fallen off, very airy like the ice cream in a Walmart ice cream sandwich that doesn't melt but paying for premium ice cream money... I ordered two cones and it ended up being $16.28... supermarket ice would have been a more premium experience. Edible but not good quality. Not planning on coming here again. Shows that cold stone has fallen off the ice cream map and this location was one of the worst. read more

Most of us would describe Scooby Doo and Shaggy as incredibly loyal to the conventional brains (Velma), brawn (Fred), and beauty (Daphne) of the Mystery, Inc. crew, but what if there existed a made-to-order ice cream customer paradise for which the Scooby Snack-obsessed best friends would allow the others to wait, terrified, in a spectrally-haunted House of Usher while they watched the clerks mix their Apple Pie A la Mode or their Oreo Overload confections into gargantuan chocolate waffle cones ornately decorated like Italian Renaissance mosaics with edible, candied sprinkles of every color? Hopefully, for Velma, Fred, and Daphne, the College Park, Maryland location of Cold Stone Creamery would be more than a few miles away as the raven flies; otherwise, Shaggy and Scooby's next film might be of the found footage variety!!! read more

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The place was small and we were the only ones in store. The lady up front was polite and was wearing mask. Coming to the flavors, we got the Chocolate devotion with two flavors. The chocolate was good, but the coffee flavor was ok. I would not recommend it. And don't add the chocolate chips, they are not good. But the brownie that was added was great. read more

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The staff was very impolite and unprofessional. The staff two men and one woman, were using swear words and talking about one of the workers being an underage drinker and other inappropriate conversation. You can expect a long wait time, in an empty store, and no one to greet you or acknowledge you waiting. I love ice cream but I wouldn't come back here if they gave out free ice cream! Do better! read more

Sometimes I would get a taste of Cold Stone when there is some catering event. But I didn't particularly like it. But I figured the in store product would be different. Wow was I wrong. Their ice cream has a strange aftertaste - tastes very artificial and overly sweet. Walking into the shop you are just overwhelmed with some artificial cream smell. Felt like I had to gag afterwards. If you are a true fan of ice cream. Don't bother with Cold Stone. read more

Came in with my family and saw the fresh bananas and I just knew I had to get their banana split! It was FANTASTIC!! read more

Cold Stone Creamery - banana split - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

Good place for some pretty good ice cream. The service was ok but the lines can get long with students.

I had the taste for ice cream and I got my fix. This was an excellent visit (per usual). It wasn't crowded. The workers were clean and wore masks. The ice cream tasted great (I got sweet cream)! Personally, I think this was the best sweet cream I've ever ate. I will be returning. read more

We were so excited to come here because my daughter won the school science fair and got first place. But I was soon horrified by the terrible service provided by the employees. They did not have any of the flavors we wanted, (we were a party of 9) and did not have any of the toppings we wanted either. The employees were unfriendly and treated us like a burden. They had chocolate cake but didn't offer it to us in lieu of brownies. The waffles were burnt. They used frozen berries that changed the overall taste of the ice cream. We are regular customers of Cold Stone Creamery and were very disappointed with this visit to this location. read more

So... my roommate and I have a tradition of getting a Coldstone cake every 2 weeks or so and have a slice before we go to bed (yes, we're fat kids at heart). It's an expensive and fattening habit, but try it. Your happiness will increase tenfold. You will also sleep better at night. (Warning: these statements have not been proven but I will swear by them anyway) So on the menu hanging up, they have this Chocolate Devotion ice cream cake, yet none in the freezer. The person working there said you have to custom order it 24 hours before it will be ready. So I said fine and put in my order. I asked him if I could pay when I picked it up but he told me store policy was you had to pay when you put in the order. So I did. He wrote my order in magic marker on the back of a receipt, along with my first name, and I told him to take down my phone number also. And I said cya in 24 hours. I came back at 7pm the next day, 26 hours later, and the same guy helped me. He looked worried and said they forgot to make my cake and to come back the next day. Came back the next day and it was still not made. They forgot again. The guy promised me he would make it before closing and I could pick it up the next day. I left again, no cake in hand. I came back the next day around 5 and the cake was not ready. He said the person who was supposed to ice it forgot to, but it would be done by the end of the night. So I said see cya in 5 hours. When I came back later, it was not done. He said to come back the next day. Went there the next day at 7pm when we agreed and the lady was icing it right as I was standing there. She said it would need time to freeze again and asked what topping decorations I wanted on it. I told her the ones in the picture would be fine. Came back 2 hours later, it was done thank goodness! I told her what happened and asked if I could have a free ice cream to compensate my troubles and she agreed. So I left double-fisting with a cake and a Cookie-Don't-You-Want-Some. I worked for Carvel a few years ago so I know how an ice cream place, where people order cakes, should function. The fact that they wrote my order on the back of a receipt was my first sign of trouble on the water-- this place is poorly managed. For a chain, they should have some sort of system in place for taking cake orders. And if corporate doesn't have one, then they should create one. It's not that hard. Have a notebook of orders and make sure certain people on certain shifts are assigned to do the various cake-making tasks. It's not that hard. So four days later I got my cake (which they made me pay for the day I ordered it Monday, and I got it Friday) even though it was only supposed to take 24 hours. I was having serious doubts about whether I would get this cake at all. I'm happy I did, but pissed with their disorganization. What if it was actually someone's birthday?? This situation is unacceptable and easily avoidable. If you are looking to get your ice cream, its fine. You are going to get the same "ice cream blob of treats" as any other Coldstone. But if you need more than that, buyer beware. If you are ordering a cake, either get one from the freezer or order it days in advance. That's my warning! read more

I honestly wouldn't recommend coming here unless you want to be disappointed easily. I find it quite odd that the last three times I have come here, they were out of at least half of their ice creams. One time I came, they didn't even have chocolate ice cream. That seems like the type of ice cream that they should keep well-stocked for obvious reasons. This is probably the only place I have been to that is usually out of stock on nearly half of their food products. The service here is subpar, I haven't encountered any rude employees but I have often had employees who barely acknowledged us. It's not a huge deal to me, personally, but it can be offputting to others. The location is convenient, but it's a hit-or-miss coming here, considering that they are often missing a lot of their flavors - even common ones. read more

First of all the lady with the dreads looked high as a kite when she helped me out I ordered a large icecream and she put my icecream into a small cup and put that cup into a larger cup I didn't notice it was a small until I got home and saw that there was large cup covering up the small cup she had a nasty attidue as well for someone who's high on the job defiantly want my money back and not satisfied never coming back. read more

Cold Stone Creamery - three bowls of ice cream - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

Let me tell you why this is a 4 and not a 5. Shopping all day. Wanted to get my wife a treat so thought why not our favorite ice cream joint. Normally we go to Onley or downtown. Today CP was closer. Get in, then wait about 10 min for me to even order. (Not the problem they were kinda busy). This worker named Samantha did AMAZING. I hope she was acknowledged by her team and management because she is the reason this is not a 2 star review. She welcomed me with a smile, and accommodated my request smoothly. She mixed my I cream exactly the way I like it! Here's the problem tho... There was a not so happy or jolly girl next to her. Not mentioning names . I'm sure she was forced to work today because she was NOT in the best mode. My wife as I'm writing this review is chopping her ingredients because she barely mixed it. And whispered to me "don't get it from her" lol. On the bright side she was the quickest worker and got the line moving. Samantha is a great worker! And I will love to come back when's she's working! Keep up the amazing work and quality of service! Don't forget to keep smiling because you made us smile. read more

I am standing in the lobby writing this review. I've worked at this store when I was 14, and it has seriously just been going downhill since then. They had 7 flavors at 8pm, and we were not the only guests who left. They have no cakes, pints, or cupcakes prepared as an alternative. I came in with a friend, who has a variety of allergies, and he asked for a special request since they did not have one of the only flavors he can have. We were told they could not mix more than three flavors, even though for two of the flavors there wasn't even enough to make a like it. My friend wanted a gotta have it. Morale of the story: don't go here off the late night. You will only be disappointed. I have never come during the day, so I couldn't even say if it was better. read more

I pulled up about 9:20 at night, and they were closed " Winter Hours".... There were about 5 of us that walked up at the same time.... Make sure you call to verify the their times, as they maybe closed despite the posted times they have online and at the store... read more

This is a great place for getting dessert in the CP area. They have limited seating only about 6 seats. We ordered the strawberry blonde and coffee ice cream in the waffle cones. Even with the long wait to the door we had our desserts in less than 10 mins. They have great student discounts and many school clubs sell promotional discount cards with bogo promos. read more

Cold Stone Creamery - Strawberry blonde and coffee ice cream mmhmm. Take advantage of the student discounts - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

I choose to come here because of how convenient it's location is for me, I just wish the service would be better. I have seen a cockroach on the floor and I was disgusted I walked right out. Despite that unpleasant experience I decided to give this place another chance. My last visit here I got a cone and it tasted really bad! I definitely will not be ordering a cone again. A good thing is that I usually get the same 2 flavors and they always seem to be available. Sometimes the line is to the door even though it's winter. Also, their hours should be updated if they change seasonally. Some employees are more welcoming than others. And some seem like they are not "focused" the worker asked me what size my cone was....1) they are all the same size and 2) he was the one that served it to me. The ice cream itself always taste good. read more

I visited this Cold Stone location around 8-8:30pm and there was a full line. Even though the ice cream store was packed with guests, the workers were very efficient in getting people in and out. The gentleman who served me was very kind and patient with me while I was indecisive on what ice cream flavor to get. I wish I got his name, but shout out to him! He even upgraded my ice cream to the next size :) The female worker who served my friend and sister seemed a little irritated. I'm assuming she just was a little tired and ready to go home lol. Overall, I was pretty satisfied with my first Cold Stone experience! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

This place sucks and not because the ice cream is bad but because the dumbass people they have working there. They are cold, aloof and clearly hate their job. Do not go here and give them your money or waste your time. They legit have no people skills and are completely incompetent and incapable of doing their job. Which when you think about it, it's ice cream not rocket science. Save your money or get ice cream from somewhere else. read more

I'm generally a fan of plain vanilla ice cream, so this is a place I only visit once in a blue moon. Nonetheless, the ice cream is great and the staff are fun. Everyone was really courteous and it seemed like they were having a good time in store, which made me feel welcomed. They work quickly and efficiently, and the ice cream was made correctly (I had some modifications). Parking is plentiful, but costs. My only real down-vote is that it's so small and I wish there was more seating available. Not a dealbreaker by any means, though. I'll definitely be returning. read more

I ordered cake here for myself on Friday for Saturday evening. After it was ready I was hoping that they would call me or alert me but no. On Monday I went to pick it up and the place did not smell too nice. The service wasn't the best either. - the lady at the front desk could have been more professional. - she should have asked for my ID to get my order instead of the confirmation of my order. There was barely any WiFi, I had a hard time pulling up the confirmation. Also this was my first time getting this cake and I had no idea it was an ice cream cake she have told me to store it in the fridge. I brought it to work for my coworkers and half of it was gone. read more

Ice cream is awesome as always. Unfortunately the staff is horrible. Don't care and they didn't even look up when we walked in and acted like we were interrupting them when we asked if we could order. Total total crap staff. July 29th at 1:12pm. read more

Haven't had cold stone in years because the last time I had it it didn't sit well with me. Decided to try it again since I was across the street waiting to get my bike serviced. It was extremely crowded and service was slow. Once I finally got to the front the woman who serviced me had such a terrible attitude and clearly does not like her job lol I think that's why my ice cream was bland, it wasn't made with love hahaha But seriously I got chocolate ice cream with Reese's in it, she barely put any Reese's and the ice cream was bland. Definitely won't be back. read more

First, it was crowded and had an oder! It smelt like someone cleaned the tables with a dirty rag. But hey, we're getting ice cream and leaving. Ordered the cookie sundae w/butter pecan ice cream. The staff got two cookies out the freezer and popped them in the microwave for 10 second. Duh, they're still frozen! I asked if they could warm them longer. The ice cream... Wait for it... she took ice cream and sprinkled pecans on it!!! That is NOT Butter Pecan but okay! They put the sundae into a plastic SALAD container!!!!! A salad container!! A salad container!! She squeezed cold fudge onto the ice cream. Maybe I was asking for too much,?but you can't have an ice cream sundae without the warm caramel of fudge! Even McDonald's $1 sundaes have HOT FUDGE OR CARAMEL!! I should have given the back and asked for a refund but didn't want to be "that person". However, wasted $8-10! read more

Yummy ice cream I love the chocolate brownie ice cream! I would definitely come here again!!!!

So I went to the amazon box in college park. It seems like I'm there every other week! I glanced over at the strip mall with Starbucks and saw a cold stone. I haven't had cold stone in a minute and I usually have a good experience so I figured throw the diet away for the day and enjoy some good old ice cream. In the window they had this great picture of there newest ice cream cookie dough so I proceed to order this feeling as though if it's new I should try it.... lo and behold they don't have any in stock (failure) I was so sad and almost walked out the store, but alas I tried several flavors to try to concoct my own version of the new cookie dough situation that was currently not in stock. What I ended up with was not really my cup of tea, but I didn't want to complain and although it wasn't a 10 it wasn't a complete failure. If I had to rate my concoction of cookies, French vanilla, and brownies I would rate it a solid 4.3 out of 10. Soooooo we will try again next time I'm heading into college park. There's always another day to show me what you are working with! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

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Okay so I haven't been to a cold stone in years. I worked at one when I was in high school. So I know the rules and training.. First impression no one greeted me when I walked in,.. there were 3 workers: 1 girl 2 boys, then I waited with no one in line besides me for about 2 minutes until someone came and did not say hi or any greeting, he simply said how can I help you? I went here 4 days ago and got an ice cream. The worker, who was a larger male did not even mix my ingredients for 5 seconds he simply put them in the middle and circled the ice cream around them then threw it in the cup. also, he didn't even give the customer all of the ingredients aka he left a size-able portion of ice cream on the cold stone... barely any energy and enthusiasm. Sad training and I'm not impressed!! I don't know if this is a corporate store but the management and staff are noticeably disappointed with having a job! Maybe it's time to get rid of them or retrain them! read more

The decorating was extremely poor. They couldn't fit the words on the top so they wrote one letter on the side. Very unimpressed. read more

Cold Stone Creamery - Cake with writing on side - Ice Cream & Frozen Yogurt Near Me - College Park, Maryland

Very unprofessional. We walked in and every employee was glued to the phone. Which I wasn't really mad at, but I was more upset that it was no ice cream. Not sure if the machines were down because there was melted ice cream and not enough of a variety as they usually have. read more