I used to work at cold stone so I'm a big lover of it. This store is a little small and sometimes a little dirty, but overall it's fine. Ice cream is delicious, but slightly overpriced. Almost $6 for a kids size ice cream with 1 topping is a little high for me. read more

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It was a quiet Sunday evening around Promenade at Coconut Creek. Most of the stores were closed at 6pm. People were either strolling around the plaza or dining at nearby restaurants. I made a quick stop at Cold Stone Creamery for a cool treat, but not necessarily ice cream...a small strawberry banana smoothie would do nicely as the day's heat was dying down. People were steadily coming in as I placed my order with a friendly male employee. I watched as he prepared the smoothie in a timely manner. It was tasty and really thick...a bit difficult to pull the contents through the straw. I had to wait for the consistency of the smoothie to thin out. I don't visit Cold Stone Creamery often, so it makes the times that I do visit enjoyable. read more

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Love this location. Every time I go I stick the same strawberry blond. They are always good. It's always pretty quiet but the location is a good option. Plenty of parking options. read more

Cold Stone Creamery - Ice cream time - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

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Ordered the Birthday Cake Remix and the Lucky Charms ice cream. The Remix tasted good but the Lucky Charms tasted exactly like a bowl of cereal from the 70s which is still on the shelves today causing health issues to our youth. Anyways, they unfortunately ran out of the actual Lucky Charms cereal to sprinkle on the top of the ice cream. Just my bad luck or bad product management? The bathroom was clean, so that was a plus. read more

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I really want to love this Cold Stone because the employees are genuinely great super friendly, fast, and always helpful. The service is top-notch, and they do their best even when the place is slammed. That said, the location is a letdown. It's become a hotspot for neighborhood kids who crowd the place constantly. It's always packed, and with the doors opening and closing non-stop, the ice cream is often already melting before it hits your hand. It just doesn't stay frozen like it should. It's not the fault of the staff they handle the chaos well but the environment makes the experience less enjoyable. If you're hoping for a chill spot to grab a treat and enjoy it properly frozen, this might not be it during peak hours. read more

Cold Stone Creamery - Cookies and cream ice cream with Reese peanut butter pieces. - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

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Service was a bit slow. Priority was on cooking the waffle cones over serving customers. Banana pudding with bananas mixed in was amazingly good. Cotton candy was too light a taste. The waffle cone covered in waxy chocolate was not good. Without the waxy chocolate is much better. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

It was my sencond time I choose strawberry blonde . Really good ice cream, good service and ambiance. 100% recommend read more

Cold Stone Creamery - Strawberry blonde - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

With the cost of everything now, $9 for a Love It should be amazing, but this was lame. A TINY bit of mix ins to an otherwise bland chocolate scoop. This is a seldom treat for most of us, with outrageous prices of everything. Such a let down. read more

Cold Stone Creamery - Don't see brownie. I see 1 almond. No Heath bar. Meh dessert. - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

Stopped in to get a milkshake. Simply to satisfy a craving. The girl behind the counter was polite and made the shake quickly. This location seemed to have a little more seating than I recall at other locations. Parking here is very inconvenient. If you're not shopping in the area and just stopping by, you're going to most likely park and have to walk a bit. The milkshake was good but I definitely think the portion size was small for what I paid. I'd rather a shake from Shake Shack over theirs. read more

Very sweet ladies working always welcoming and smiling ready to make you whatever you want for the day love the love it with chocolate ice cream and rainbow sprinkles will be back when I'm in the mood for my go to ! read more

Who doesn't love ice cream? Who doesn't love Oreos mixed with their ice cream? Who doesn't like fudge mixed in with all of that? That's exactly what I had in good grief. I feel like I died and went to heaven, instead of gaining 3 pounds. The ice cream is good. The service this time wasn't the best because the girl didn't have product knowledge. I don't know whether she was new there, but she's nobody I would like to interact with again. She was very nice and cordial, but had no clue what the heck she was doing. The ambience is a typical Cold Stone ice cream place. If you like ice cream, I recommend it. read more

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Terrible service, Kids don't seem to care and made inappropriate age related comments. They wouldn't honor a gift card I was given. read more

Cold Stone Creamery - Cigna creations founders favorite but I substituted the silk almond milk ice cream for the sweet cream ice cream. Mmmmm , - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

Great ice cream joint. A tad on the messy side. There was just one employee manning the whole place. She was helpful and patient. You can't go won't with any flavor here . read more

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There was a bug in my ice cream but they gave me a new one~ Besides that it was good The staff were friendly and it's a small corner store. read more

Cold Stone Creamery - Sorbet and Banana Pudding - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

My son and I stopped in after seeing a hickey game. It was pretty busy because it was a Saturday night. So we waited our turn. My son got the birthday cake and I got the cheesecake ice cream. The employee was very nice and precise. He took our order and sizes and he was off. Mixing and making the order I enjoyed watching the show and my son enjoyed the amount of sprinkles that were included. read more

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Great location for anything ice cream related! I was lucky enough to come when they weren't busy so I was in and out. The staff was super friendly and willing to assist. I settled on cheesecake, cake batter and strawberry ice cream with strawberries. I love how they combine all of the ingredients together, it's such a tasty treat! The pie crust crumble on top was so good! You have to get the waffle bowl, it's a great combo with the ice cream. The inside dining area is still closed, luckily there's a bench outside or you can walk over to Starbucks and have a seat there. They also make shakes which I have to try on my next visit. I enjoyed my visit, and I will be back very soon. read more

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Today, as I was doing a little shopping with my little prince at the Promenade in Coconut Creek, I spotted this gem of a creamery. It's a cut above the rest in our area and the main reason is the specialty chocolates and other treats they offer. They have indoor seating, and a large metal bench outside. They also offer the regular signature cakes, cupcakes, and brownies, as well as their regular toppings. By the afternoon, they were out of pecans, but I was offered chopped almonds instead on my Founder's Favorite and it was just as good. My grandson had his usual chocolate cone. Although the tables and chairs could have been kept in better order, overall the customer service was very good--we were both extremely pleased and will return! read more

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We ordered a birthday cake online a day in advance, but received an email the following morning saying they were unable to confirm the order with the store. I called them when they opened at noon and they were able to have it ready in an hour since they had the cake we wanted in stock. I didn't think they had bad customer service as mentioned by some others. Everytime I called they were helpful and sounded friendly. It would've been nice though, if the online order had actually gone through and I didn't have to ask about it an hour before I needed to pick it up. It was my first time having ice cream cake from Coldstone and I loved it! The strawberry passion birthday cake was a hit at our small party full of Japanese moms. Japanese people in general don't like cakes made in the US (too much sugar and the buttercream frosting is too heavy), but some of them actually said it was great that the cake wasn't too sweet. I have a feeling I would be ordering a birthday cake for myself in a few weeks again. read more

Cold Stone Creamery - Ice cream cupcakes - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

This is by far my favorite Ice cream!! It's a bit pricey but it's worth it! The only thing I think they could improve is the cleanliness of the place. read more

I would just like to make the managers/owners aware of the distasteful behavior I witnessed as a customer here tonight. i visited on 8/23/23 at around 9pm and there were two employees there. One young lady & one gentleman. i witnessed the young lady repeatedly make condescending remarks towards her coworker, raise her voice towards him, and begin slamming tools. I was extremely upset to witness this young man being spoken to in front of a crowd of people in this manner. As a business owner I am very disappointed to have witnessed such a hostile work enviroment for this young man. the proper thing that could have been done was to take a moment and step aside, in private to discuss whether or not he made a mistake. I don't believe she deserves a job in hospitality and she should be ashamed of her behavior. read more

The ice cream is always delicious, and this location open late on weekends which is a plus! They have so many different choices and they have a set menu as well to chose from. My favorite is the Strawberry blonde, I get it every time! The only issue when I went was the staff was basically asking for tips and consistently talking about it. The service was overall good, it did take a little long that my boyfriend no longer wanted to get ice cream so I only got one for myself. Only one person is to help you at a time which is a bummer. Overall the prices are better than Ben and Jerry's plus they have more options. The prices are moderate. Should differently try their ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

While I can no longer indulge in this treat. I did however want a treat for the wife and kids after being under quarantine for more than a month .. so a huge delicious sundae seemed a good safe choice. We ordered online easily for pickup locally. When we arrived the ice creams were being put together. They mix in the treats manually and we had three different flavors and each had their own mix ins. One was a coffee toffee deal, one cheesecake with fruit, and a cookies and cream explosion with Oreos. They all must have been very good as there were no leftovers or a simple taste for daddio. -- it was nice to see some normalcy and a happy family. The waffle bowls coated in chocolate were made upon finishing the order so that the bowl would not get squishy. It took an extra minute or two, but clearly a great idea. The bowls were kept separate from ice cream as order was take out. The only challenge with online order is no comments box exists to provide specifics or ask for items to be ready to eat. (Small suggestion) The employees were wearing proper PPE's. We also noted that they warned a family of 4 to wait outside as too many people had entered this evening. That made you feel comfortable and employees recognizing all clients equally and their safety. We would not hesitate to revisit. Bill ran about 26 bucks with tip for three medium sundaes with those special chocolate covered waffle bowls. read more

Very good ice cream, but also very expensive. Paid 8 dollars and change for a 2 ball medium size ice cream. Must revisit prices.

We have always enjoyed running over to Cold Stone with the kids and grabbing a sweet treat and had nothing but a great experience. We moved and with Cold Stone being conveniently located pretty much wherever you go in South Florida we were thrilled to find a location closer to our new home. We've ordered online and picked up at other stores so I'm not sure why this experience was any different. As soon as we place the order we drove over to pick up our treats when we arrived the Associate pulled our order from the back freezer and we were on our way we live right around the corner got to the house opened up the to go containers and for some reason the one I ordered was completely melted and did not taste anything like what I had ordered. I ordered Cookie Dough ice cream with with chocolate chips as a mix in. The ice cream tasted as if it was left in a freezer way too long and a hint of vanilla. Definitely not what I have ordered in the past. Needless to say I was extremely disappointed and will not be coming back to this location! read more

Cold Stone Creamery - Disappointment - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

My family and I rode our bikes to our favorite coldstone last night located in the Promenade shopping center in Coconut Creek. We were quickly greeted as we walked in and although the line was out the door , we got our order taken in less than 5 minutes. The level of service at this Coldstone location is always more than satisfactory. We were also pleasantly surprised that they were open being that it was 4th of July. Now to the business. My 8 year old really enjoyed his coffee scoop mixed with snickers and my 2 year old also enjoyed taking a few licks of the cotton candy child scoop he eagerly ordered. My father got 2 loved it scoops, one of the cheesecake and the other was strawberry. My mother was very happy with her choice, she got a like it scoop of coffee ice cream on a waffle cone. My sister and I got signature creations. Her choice was the Birthday Cake Remix which has cake batter ice cream mixed with fudge, a brownie and sprinkles. IT IS TO DIE FOR. I went with the Cheesecake Fantasy, which is cheesecake ice cream mixed with blueberries, strawberries and graham crackers. MY ALL TIME FAVORITE hands down. Needless to say we all enjoyed our ice cream and will definitely be back soon, like always. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

Cold stone is the ice cream kryptonite in my life. The devil on my shoulder wishes there was one in walking distance from my house. The angel on the other shoulder is happy there isn't one. But regardless, there is luckily one every few miles in south Florida. This location, in the Promenade is a good one. I have been in the store when walking the area, stopping in after beers, or in the case the other day, when we needed a cake for a office birthday. I prefer ice cream cake over regular cake too(like my coworker), so I was quick to volunteer to go get it. At first it was suggested I stop in at the grocery store for a cake but I upped the ante. I suggested Cold a Stone. When I stopped in to pick it up the fella there had the cake all ready with my coworkers name on it even. I was out of there quick as can be. And when back at the office, and after a quick birthday song, the whole office mailed the cake. It was universal in the praise for the ice cream cake. I can recommend Cold Stone for a lot of reasons, and now ic cream cake is another. read more

Cold Stone Creamery - Great cakes - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

You Scream, I Scream, We All Scream For Ice Cream! Yeah but not really. I am absolutely a big Cold Stone fan and this was my first time visiting this particular one in the Coconut Creek Promenades. It was an average Tuesday afternoon the place was not busy at all literally maybe 3 people max. I walked in while the two workers one male and one female where in the front area, yet no one greeted me at all. My sister and I stood there for about 3 minutes before anyone actually spoke a word to us. I can see if it was busy or overwhelmingly crowded which can be hard to see everyone and speak but nope just us in line. I actually watched the guy and the girl make faces at each other to see who actually would be the one to help us. The guy nodded his head in our direction hinting her to go help. After he did this she headed over since it seemed as if she lost that bet. The lady then came over to us and nonchalantly asked what would we like. If anyone knows me they know I am super big on pleasantries. I feel its the simplest and easiest to do. This really put a damper on my experience. I am familiar with the menu so I ordered my usual Oreo overload. The ice cream was delightful as always , I just wish I could say the same for my experience. Once I paid for my ice cream I departed the creamery and sat outside to catch some fresh air. There is a nice set of benches located right outside of the store for those who prefer to eat outside. The inside was kept well and clean and includes a few table to sit at while enjoying your treats. This particular location also partnered with another store offering a few different items . I did not review the full menu as much as I usually do since I was at that point ready to go. I hope to return and try this place again with hopes of better customer service and professionalism by the staff. Pricing- Average for cold stone $5.00 + read more

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Is is flavorful ice cream that is served in a cool manner. It's pretty filling too. You can split it with a partner

So, we stopped by to pick up some Rocky Mountain Chocolate Factory Caramel Apples...and got rotten apples (see pics)...putrid, rotten, brown apples. Do some quality control, jerks. Shameful. read more

Cold Stone Creamery - DISGUSTING!! Rotten apples from Rocky Mountain Chocolate Factory selection...thanks, Coldstone. Lost our business forever, for sure. - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

Need dinner in a hurry? Why get burgers and pizza and hotdogs when everyone can simply have Cold Stone ice cream for dinner!!! I like that they employ high school kids and these kids are always very responsible. Their orders are accurate and if they have any questions, they call you. If they are out of something, they call you. You can go to the Promenade and get the ice cream there, but we've been ordering for ubereats after all, during a pandemic, everyone needs ice cream and milkshakes. You don't simply get a chocolate strawberry or vanilla but you get it the way you want such as, do you want it with M&Ms or nuts or chocolate morsels or sprinkles do you want it in a waffle cone or do you want it in a cup, would you like a milkshake, would you like peanut butter added to it would you like this take it out because you're able to order ice cream exactly the way you want, that personalized bowl of ice cream is very fulfilling, not to mention creamy and fresh. Yes, they have ice cream cakes and ice cream sandwiches. No, I do not work for them, but I should get a gold star because we've been ordering Uber Eats for the last few weeks inow Cold Stone follows us on Twitter, how cute is that?? Cold Stone should never receive less than five stars. As always, thank you for reading my review and the next time you do take a drive with your family whether you're going to the movies or out for a drive, stop in and get some ice cream or better yet stay home, social distance an order ice cream delivered. How cool is it that we can have ice cream delivered to our home! All they need to do is be open at 3 in the morning and I'd be set ... read more

Employees are very nice but don't move fast enough! Speaking as a previous employee at the royal palm location, they WAYYYYY OVERMIX THE CREATIONS. You should not be mixing for 30 seconds. They try to scoop it in and it looks like a mess. I had two brownies mixed into my GH sized ice cream and I couldn't taste it because it was mashed and mixed so hard. Take it easy, guys. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

Not happy at all. Placed an order for pick up 3 ice creams and 1 milk shake. Live 5 mins away. Picked up the order to get home and the ice cream was soupy. The big ice cream was all wrong. None of the correct toppings except one and added topping I didn't ask for. No one answers the phone for assistance! No one has gotten back to me. I understand they were busy but customer service goes a long way. read more

Used to come here all the time but it's not as good now. That are always out of stuff. We went just this last time with a bunch of people specifically to get the banana bread pudding ice cream and of course they are out.... At 530 pm. The rest of the ice cream looks like they are melting. They need to check the ice coolers. read more

Cold Stone Creamery - The ice cream looks way to soft and melted. Not like other Cold Stones I go to. - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

I came in with my daughter tonight for the Marjorie Stoneman Douglas fundraiser. They donated a portion of the ice cream sales to the victims. There were also people there selling the T Shirts for march for our lives being held on March 24 as well as a junior from the school selling some necklaces and bracelets she made. After making a few purchases my daughter and I hit the ice cream line. You pick a base ice cream and then toppings and they cut the toppings into the ice cream for you on a slab. You can pick your own or one of their outrageous signature concoctions. Generally if I am going to indulge in going out for ice cream I prefer Kilwins as I am not crazy about the texture of Cold Stone. Also I find it to have melted by the time they get done doing their work over of it. I went with my basic mint ice cream with chocolate chips and my daughter picked cotton candy with rainbow sprinkles. My stomach always feels a little funny after a visit here so with that in mind I went with the smallest like it size. Our two small ice creams with one topping each came to $9. If you are a Cold Stone fan then this is the place for you. I appreciated that they hosted the fund raiser tonight and in doing so are providing aid to the victims of the tragedy. read more

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I have been coming to this location for about a year now and I have to compliment the young lady Kaitlyn. There was a gentleman that was in front of us and I remember one time before when I was there that she made his order and walked off the line to set it on a table for him. She did it again this time also. She is kind and always has a smile. I love this location because everyone seems to care about people. I have even seen when there is a language barrier they will grab there phone to do the translation. In a location with so many different languages it is nice to see a staff that can adapt to the many cultures and help them no matter what they have to do. read more

First we had to wait almost 40 minutes till we finally got our ice cream. 4 people behind the counter, two focused on take out. My ice cream was good, my wife's wasn't - it was missing something. Probably because the person who was helping us walked away in the middle of making her icecream to take a call. Since when is a phone call more important than helping a customer in progress read more

The ice cream is delicious. The staff is indifferent. I went into the bathroom while there. No hook to hang my bag. I hate that! Every public restroom should have a hook to hold bags. Otherwise, leaving things on the bathroom floor then putting them on a chair or table spreads germs. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Coconut Creek, Florida

ColdStone is always good, but management is falling short at this location. Came in on a Sunday morning (11 am) to a 90-degree store with a VERY loud freezer case grinding away in the background. This could have been a one-time thing, but if so, why didn't management post a note apologizing for the broken AC and loud freezer? This leads me to believe that management skimps on store maintenance, and simply doesn't give a damn about fixing anything. The ice cream was good (as ColdStone always is), but that's the only reason this review is two stars instead of one. Corporate needs to take a long look at this location... I doubt it's meeting their standards. read more

Great service from a really nice team! And the ice cream is always good and consistent.

Great staff , fun environment and they show their great costumer service with the way do their job. Thanks guys