Ive started taking my son to different ice creams shops around town an we stopped by here. We've been here before but we wanted to get another taste. We got the strawberry blonde without the caramel sauce. This ice cream is very good. I love the fact that they scoop the ice cream and then mix in the different toppings. We especially loved the crunch factor that we get from the graham crackers. This came to a whooping total of 15$ so we will come here for special occasions. read more

Cold Stone Creamery - Strawberry blondie - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

We had a fun mom & son date. It was midday & low traffic. We were greeted upon entering the lobby. I let JB choose the flavor, and the staff was super patient by letting him sample a few flavors. It was a quiet warm day & with family friendly music playing. We sat inside & I even bought an extra waffle bowl for only $2 more. It was a chill day for us & not pricey. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

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this lady made my order wrong twice I asked for a cheesecake canasta ice cream and a cake batter shake she blended it together and made it all a shake then I told them it was wrong then when she remade it she did the same thing read more

Don't get the waffle cup. They are not baked properly and once the ice cream is put into it, its even worse. Not a big fan of this location either. read more

Coldstone was creamery was really good. The variety of options is what stands out the most to me. I kept it light with two flavors of ice cream and two toppings. It's so many variations you could go with though. I'll certainly be back. It's small but it's in a nice area so it would nice to take the kids out or even a little date. The staff was great great and really friendly too. read more

Received ice cream soup. This was my first and last time trying cold stone. Photo taken right after I received from employee. read more

Cold Stone Creamery - Surrender to strawberry - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

The night staff was extremely friendly and helpful. I haven't been to cold stone creamery in a couple of years. I ordered a large strawberry blonde with extra caramel. It tasted amazing! I will be back soon. read more

Cold Stone Creamery - Strawberry blonde - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

I come here ever once in a while when my bf and I have a sweet tooth and everytime we come back we think maybe this time it will be better .....nope. We always come in around 9pm and it's always the same two workers. My bf always orders the same thing and every time they mess it up some how. This time there was no brownie in his chocolate devotion and it was melting as they gave it to him. When after finally pushing through all the ice cream he told them there was no brownie the chick rolled her eyes gave him the brownie and said here is your extra brownie. Terrible customer service. They paid zero attention to me and after asking me they just through my sherbert in the center and did not mash it up there was a chunk a full piece of yellow cake. We thought third time would be the charm but I will be happily going to Baskin Robbins as these women don't seem to care about their customers and repeatedly mess up a menu item every time read more

Wow, I remember when Cold Stone Creamery became the newest sensation. Did you hear? They take a slab of ice cream and put in on a cold stone, mix-in another flavor, choose other mix-ins and with two spackle-like spoons they begin mixing everything together. It makes for another extra special treat. Before it was just ice cream, but now it's ICE CREAM! I am glad that there are still some that survived the fad phase. I mostly come for gift cards, but I've ordered to enjoy a special treat, too. They's still got it, but there are so many new ice cream places and build-your-own yogurt places now that I don't come here as often anymore. They even sell ice cream cakes, too, which are far to yummy to pass up. This one is located in Town Center (by Whole Foods), so pay 'em a visit the next time you are craving ice cream and go ahed, treat yourself! You'll be happy you came =) read more

Once again, I went here to get ice cream and the line was out the door with 2 people working. This is EVERY SINGLE SUNDAY. Attention: management, if you schedule more than 2 ppl on Sunday you will make more money! Several folks turned around and walked out. Stop being so cheap and have at least 3 people working on Sunday read more

I went to cold stone on Friday with my boyfriend. As expected on a Friday, it was busy and we waited in line for 10 minutes. When it was our turn and we were next in line, the worker skipped over us and served the couple behind us. We had to wait until the people behind us order was already more than half way complete for someone else to come out of the back and take our order. My boyfriend and I are an inter racial couple, and we have plenty of experience with people treating us differently in public because I am white and he is black. But for this woman to completely refuse to serve us and serve the couple behind us after we have waited for 10 minutes is absolutely unacceptable. We are paying customers and were nothing but kind and respectful as we waited for our ice cream. I called the manager a couple days later to address the issue, and she was extremely dismissive saying that the woman was still in training. If she had messed up our order, I would completely understand given the fact that she is new. However, that is not an excuse for the way we were treated. Despite how much we love cold stone ice cream, we will never be coming back. read more

Waited in line for 15 mins and then got the smallest Gotta Have It... oh well, pretty sure she was new. read more

Cold Stone Creamery - Gotta Have It - Large Founders Favorite - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

A group of us went into the location on corporate for ice cream last night the time online said open til 10:00 pm and while people were in line inside and was greeted in an angry yell of "were closed". I questioned the close time that was posted online and she just repeated in her angry yell of "we're closed" My wife ,I and 2 friends felt like we're singled out as there was a line of customers of at least 8 people deep getting ice cream. We all felt this was rude and unacceptable read more

The service was horrible. The girl serving the line of 8 people could care less about making ice cream. She wouldn't even ask what you wanted she would just look at you. We had 5 ice creams made while doing one of them she was looking at her cell phone. The reason for our visit is my son's birthday. When she made his she just did a scoop of ice cream with gummie bears on top. She didn't even mix it. My husband and I was shocked by her behavior. read more

What does one crave for when it is super hot outside? Something cold! We had a choice between snowcones, frozen yogurt or .....ice cream! The decision to go for something rich and creamy ended on a not-up-to-par/disappointed note. When we drove up to park in front of the store, we notice a line of people inside already. Yay! Great minds think alike, right? Once inside, we were soooo excited to try one or two of their new collection of mix-in signatures. Maybe due to the amount of customers waiting, they only let us try one sample each, before asking us to make a decision. That is ok, I understand. Cake Batter Drumstick Delight it is! Obviously, I didn't expect our cup to look identical to the perfectly and precisely designed market photo they had plaster all over their display. My brother's "gotta have it" SIGNATURE cup....was so disappointed, that I changed my mind and went home empty handed instead. We had no hints of caramel what's so ever; and could not find a single piece of the greatly anticipated Nestlè drumstick pieces. Maybe they forgot? I love butterscotch crunchy bits, so that would be the only highlight; and plenty of cookie dough to somewhat satisfy his tastebuds. Maybe it was just a super busy day for them, but the 3 employees looked so unhappy to be there. They had a system going for them that got people in and out, quite quickly: two young ladies were ice cream mixologists and one lady manned the cash register. I was upset that they didn't have any brownies out on display for purchases; and with the crazy line, I was afraid to ask. Next time I'll try to come when they aren't busy, so I can give a better review. read more

It is clear that the store has poor management and leadership of team members. My husband and I went for ice cream about 5 days after power was restored in Baton Rouge, following Hurricane Ida. The store was open and serving half melted, bad tasting ice cream. First, we were not notified of a limited menu and we were not able to order what we desired after standing in a long line. After taking a bite of his ice cream, my husband threw his away and the employee noted to us, "it's ok, we know that it's nasty." It was a very disappointing experience and caused concern being that I am 9 months pregnant. read more

Can I give less than one star? Quick: -Long wait time, no matter how many ppl working or in line -Poor customer service skills: not being greeted or addressed / no eye contact -Zero urgency from any behind the counter -By the time you pay, your ice cream is melted. Long: I will pull into this location, get to the door, see the line, and turn around and walk out. Today I wanted to get a shake for my husband, and with 4 people behind the counter (only two actively working, the other two were either standing and watching or just milling around aimlessly) I waited almost 40 minutes. With only 6 people ahead of me. Just a cake batter n shake. 6 people ahead of me didn't have complex orders, this store just consistently fails to deliver any quality service. I hope they shut this place down or start over with new management /staff. Kinda rough. read more

It's actually kind of comical at how poor the service is. 10/10 recommend if you like eating ice cream mad.

Every time I come here I get the same thing. Chocolate Devotion. Every time I come here, regardless of empty or packed house, they always miss an ingredient when mixing my creation (this time the big ol brownie!). Why do I come back you ask? Because I love Cold stone. However the poor quality and poor customer service at this location has made me consider other options in the Baton Rouge area for half the price. read more

The wait was ridiculous!!! On a busy Friday night (not officially Summer yet but you couldn't tell by the heat) the management totally misappropriated the need of more workforce. This location is bigger than most w/2 ice cream stations and 2 POS yet only of each was utilized. Completely unacceptable and management must not be in business for the money! On a good note...the waffle bowl was amazing compared to other locations from where I'm from....airy and light!!! read more

At this point, why is this place even still open ? They NEVER have any waffle cones, the staff members are lazy and slow paced, never have all of the ice cream options, and the bathroom had dish soap in the hand dispensers. This is the only cold stone in the area (Baton Rouge) and it is ran as a complete sh*t show. I have called 4 times today and no one has answered the phone because before I drive up there MAYBE they would have some waffle cones today but what else can I expect from this place at this point. A toddler could run a lemonade stand better than this business. Take your money elsewhere! read more

Best ice cream EVER. I've read complaints about how slow the employees are. One reason for that is the ice cream is so good the store is usually packed. Also, it's not just scoop and go. Most customers want to add toppings which are blended into the ice cream which takes time. The ice cream is definitely worth waiting for. read more

Pretty aesthetically pleasing and workers were very quick to get our order through. A little pricey but worth it for sure read more

Cold Stone Creamery - This was my strawberry lemonade sorbet but i ate it too fast to get a pic of it. I 11/10 recommend this place, it was soooo delicious!! - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

This is for the owner. It has been 3 days in a row now I've come in to get a couple of milkshakes, but your store has been out of milk. This falls on you and as an owner you need to provide your employees the things they need to serve the public. This is very disappointing and frustrating. This is the only place in Baton Rouge that has a great shake. Please go buy MILK! read more

Waited in line for 15 minutes and not one single person was waited on. There was one employee out front that ignored customers. Another employee went into the the back and never returned after she saw 2 big parties walk in. Myself and another party left. Very bad customer service!!! read more

First time visit and I must say this place was absolutely amazing!!! Everything was great. I recommend trying one of the signature creations. You cannot go wrong. The place was clean and our ice cream maker was so kind and gave me great recommendations. The place was clean. read more

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Have you ever watched Zootopia, I felt like I was in the scene with the sloths at the DMV. The sweet ladies serving were working so slow the line continued to backup out the door. They were out of mint ice cream, waffle cones and milk. It was really sad. read more

If I could give it zero stars, I would. I walked into the store. There were two tables of people. Apparently the counter worker was visiting with a member of the opposite sex at one of the tables. She got up and went in the back. It appeared she waited until I got aggravated and left! When I got back in the car, two girls drove up next to me, went into the store and got waited on immediately. The "worker", and I use that term lightly, apparently liked their looks better as they got waited on immediately! Yougartland across the street rocks! Can't see how this place stays in business! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

Have you ever watched paint dry? Or maybe grass grow? I can assure you that both of those are more pleasant and faster than the crew at this location. In an attempt to I only assume avoid work they were out of waffle cones, multiple flavors of ice cream and MILK. that's right lady's and gents an ice cream shop out of milk.. I believe that had there not been a cold surface to work my ice cream on.... I would've gotten my shake after all. read more

Cold stone creamery has been my favorite ice cream shop for about eight years now. Every time I come I create my own ice cream, which is cake batter ice cream with graham cracker pie crust and heath bar. The employees are nice and always make sure to mix your ice cream thoroughly so that it is well incorporated. This will forever be my favorite ice cream spot, and I will continue to come because it is great! I so recommend coming here! read more

Cold Stone Creamery - Create your own ice cream in the size "gotta have it" - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

It's 9:55 as I write this, but the doors are already locked. 10 is printed on the window. What's the point? I hate places that close before they close. Ridiculous!!!!!! read more

Cold Stone Creamery - Closed before they close.... - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

Don't go here if you are looking to get good service. I felt like I was an inconvenience to Madison for being there. She was clearly annoyed with the fact that she had to service the customer. read more

Worst service I've had on anything. Not only did 2 employees not know how to work the card payment system, they didn't know how to make shakes. It was their 2nd day on the job. Their boss told them not to worry about anything that they didnt know how to make. read more

Customer service is severely lacking. I've had issues the past two visits. The last visit, they didn't know how to make a hot fudge sundae. The previous visit, the lady working messed up my order. I would not recommend this store to others. read more

Cold Stone Creamery - Sitting on the counter with customers in the store. - Ice Cream & Frozen Yogurt Near Me - Baton Rouge, Louisiana

Cold stone is my favorite go to place when it comes to great ice cream but every time i decide to come at 9 or 9:30 the doors are locked and I'm really upset being that your advertised sign says 10. Poor Business Ethics. This happens way to often. It sucks. A waste of time and gas. read more

Just had a bad experience at Cold Stone. The store was very dirty and the wait time was unbelievable. One girl just left in the middle of a rush and the other was stuck with a mound of work. read more

Unless you want to be looked at like you are crazy when you walk in and treated very rudely by One of the workers, I would not recommend this establishment. read more

Went last night and waited over an hour to get ice cream. When we got to the front of the line, only 1 person helped our group. The other employee moved on to the next group. There were 7 of us so multiple people after our group were served before our group!! Bad business!!! read more

This location has the longest wait time EVER!!!!! The line is ALWAYS long and i have never waited any less than 30 min. It's absolutely ridiculous! Especially on a Fri or Sat night, why would u not schedule at least 3-4 workers instead of 2??! They're also ALWAYS out of something! Their refrigerator is also broken. This entire store should close. I have the worst experience EVERY time and continue going back hoping that they'll improve! read more

Waited 10 minutes with 8 people ahead of me. The line never moved up. I left. They only had one person working