As a Ford buyer and owner my entire life... I have strongly defended Ford and their service... I…read morerecently ran into some travel related issues on the way to our daughter's wedding... I had the car towed over to the Ford dealership, who was too busy to help and told me it was going to be over 2 weeks before he could even look at it. But that isn't what I'm upset about... What I'm upset about is their lack or willingness to help in what to me was a desperate situation. Understanding that they were busy I was hoping at least that they could make a suggestion or recommendation of someone who might be able to help me, but they didn't do even that... We ended up finding a mechanic in our own that did a wonderful job and completed the task in literally two hours... Cannot share my disappointment enough with this place and the lead mechanic supervisor, Chris. He definitely needs to go to customer service school.

We were stranded in Colby for 48 hours due to car trouble. We own a Ford. We went to this…read moredealership due to what type of car we own. The employees were extraordinarily UNHELPFUL. None of them got up from their seat (some were sitting on the counter). Kept telling me they could not answer any of my questions, I needed to wait for the manager. When Chris, the manager, entered the room he plopped down in a chair and ignored us. We had to open the conversation. When we asked for help all he said, over and over, was we can't help you it will be three weeks. When we asked for a recommendation, he said "I don't know". We found a shop one building away MC Auto Repair, they were EXTREMELY helpful.

Neil is THE MAN. Got me in and out quick, explained everything to me, and help me continue on my…read moreway without any major delays!! thank you so much!

Neil and his team really helped us. We were stranded in Colby for 48 hours due to car trouble. Our…read morecar broke down on I70 just as we were exiting the highway. The Ford dealership was less than Helpful. Neil worked very hard to get the part we needed and repair our car. He even drove us to the Holiday Inn. And he delivered the car when it was repaired. We recommend MC Auto to anyone that needs a fair and reliable mechanic.

Seems they are only interested in selling to select people. They do not return calls. Wait forever…read moreto get an appointment for service then to find out that they only did a portion of what you want done, sales guy seemed very rude and had the attitude he could not care if your problem was solved or not.absolutely don't want to deal on anything there prices are usually higher than other GM dealers.i wouldn't recommend them.

I cannot express how grateful I am for Vince's GM. Rich in the service department went above and…read morebeyond. I was moving from AZ to MO when my transmission went out. I had to be in Missouri the following morning to report to my new job. Rich got me in a loaner in less than an hour. After my truck was repaired Vince's drive my truck 700 miles to deliver it to me and pick up the loaner. GM customer service was an epic failure but again, Vince's stepped in and made up for them. Thank you again Rich!! Ken Spencer

The absolute worst customer service I have ever had. I walked in and was not even greeted. Finally…read moreafter waiting for ten minutes to take a look at a truck, a lady comes in and tells me she can't give me any pricing without Dan Brenner who was standing there the whole time. I said I would come back after I went to Walmart because Dan was busy talking. I came back and still Dan couldn't take the time to even greet me. So I left my number and email with a lady, who said she would have Dan call me, I still haven't received a call or email and it has been weeks. I do not recommend going to Dan Brenner for business.

Definitely 5 stars for years!!! As always Thank you and THANK You Jeff!…read more Have a great New Year and I Love my new 2019 Ford Fusion Hybrid!!!!! My grandson says it's the best car ever! Thank you again! Lisa Trow

They helped to fix my car Remote since the battery was almost dead. They replaced the battery at no…read morecharge & was very courteous & quick since it was late in the day

These folks are above and beyond what you could want from a dealership service department. My wife…read moreand two small children had a little bit of car trouble near Burlington while driving on I-70 - I called to see if she could drive in and have them take a look. They checked everything out, were so very kind to my family and got them back on the road safe and sound. I am not sure when we'll be able to stop in again (we live in Denver), but if anyone is in the area, these folks are as honest as the day is long. HIGHLY RECOMMEND THIS SERVICE DEPARTMENT! Thank you all so much for treating my family exactly as if they were your own.

Arrived here at 7 AM, 1100 miles from home and towing a trailer with a 2013 F150 truck with the…read moreengine light on! It was the day before a holiday! We were able to get serviced and back on the road again by 10 o'clock! Very friendly and helpful ford dealership. For those that wonder and who are far from home this is a reliable service station!

Initially tried to sell a 2004 Impala with a Check Engine Light on, the A/C whistled and had no…read moreproper air flow, and wretched brakes, so I demanded the light be removed, the A/C flow corrected and the brakes were offered to be replaced prior to the purchase. After the purchase, an elbow joint connected to the coolant blew up on me three days later, and they insisted it was not their fault. After a few days of yelling, I took matters in my own hand and replaced what busted by myself. The salesman lied multiple times while disputing the repairs, and hung up on me which prompted me to write this. I will never go back to this dealership, and I highly recommend no one else to either, or you will be putting more pocket cash into this buy than the actual value of the vehicle. Edit: This originally happened in 2013, and Oakley is doing its best to hide this review. Please stay cautioned when shopping with Oakley Motors.

Best damn customer service I have every experienced! There is no better place to buy a vehicle. I…read moredrove six hours and well worth it.

I have to say I have been pleasantly surprised with every interaction I have had with my salesman…read more(Clay) and everyone else at the dealership. He didn't have the car in stock and he is making every effort to find me the car I need. I drove 60 miles + to do business with the fine folks at Wagner Toyota and it's worth it!