I would not recommend Colby Bachtell contractors for any job. I live in the Northgate neighborhood in North Hagerstown and he was recommended by our HOA for roofing jobs. Initially, he was the most difficult person to reach. Within a couple of weeks of a few phone calls, he emailed a quote and I had agreed to the proposed job. From there, there was zero communication of when the job would begin. Roofing shingles appeared on my roof and roofing supplies on my front yard and sat for nearly two weeks before his crew showed up at the crack of dawn to start the job. A few weeks later, I noticed a small leak in bathroom ceiling that I felt should be looked at by a roofing professional; also concerned about any residual issues from roof replacement. So, I again attempted to reach out to make arrangements to have it looked it. And as before, I was blown off with emailed responses such as "will send someone over" or "will check tomorrow" and never heard from him. I even reminded him that I work and don't exactly hang on my couch all day. So, a time frame would've been helpful, still to no response.
In short, highly disorganized and terrible customer service. Doesn't seem to have very much pride in ensuring a job well done or his clients are satisfied. I have since resorted to reaching out to other area contractors for assistance. read more