Bad, our sales person started by assuming he could only get us a good rate on a brand new trailer even though what we had already picked out was used. Then once we had decided we were going with what we had previously picked out all was well. Started the process and everything was going as it should. Went to pick it up, did the final walk through and saw a large break in the front glass and brought it to their attention. The sales person, Lance, stated that it was very common for stars to happen and they run like any other auto glass when a rock hits then. That we should just file an insurance claim after a while to have it replaced....that it was definitely like that before... so I guess it's current practice to ask customers to commit insurance fraud... the day we pulled it off the lot, we took it out. We made it to our campground and while driving through the campground one of it's two awnings came out on it's own, while we are driving...clipped a tree and ripped completely off. The warranty will not cover it, even though it was an obvious mechanical failure as it came out on it's own...because it collided with the tree. So day one, insurance claim. Put it in the shop, insurance adjuster says, well wtf...I thought I was here for an awning only...this thing needs a new roof too....it has a ton of hail damage....I called Colaw and got the run around about how the adjuster is trying to say we need more than we do...excuse me that I don't believe the fraudsters read more
