Midlakes Veterinary Hospital may occupy the same building where Dr. Gene Bodily once practiced, but…read morethat's where the resemblance ends. Dr. Bodily represented the Northwest at its best -- honest, collaborative, grounded, and genuinely committed to the animals in his care. What's here now feels nothing like that legacy. Nearly a full year ago, three vets -- Dr. Brown, Dr. Arnaz, and Dr. Bennett -- told me my senior cat, Tasmin, had only days to live. Weeks at most. Now it's nearly a year later, and at 18 she is still here, eating, active, and proving every one of their bleak predictions wrong. Instead of expressing relief or humility, they reacted with irritation and defensiveness. Whenever I shared good news, they ran straight back to the same line: "She's dying soon." Things came to a head when my pet sitter brought Tasmin in recently for a chronic issue, and Dr. Bennett immediately went back to pushing euthanasia -- again. No exploration of treatment options. No curiosity. Just the same script. It felt less like medical judgment and more like avoidance of the fact that their earlier predictions were flat-out wrong. When I pushed back and advocated for my cat, the situation became downright hostile. The practice manager, Arty, jumped in with a barrage of condescending, accusatory messages -- despite having never met me, never spoken to me, and never once tried to understand the situation. He didn't just "ask me to leave." He berated me, inventing claims that I was "harassing" the vets simply because I expected communication and accountability. I asked, repeatedly and calmly, for a basic apology for how I was treated. Instead, he told me to never come back and never contact them again. The entire exchange radiated classic passive-aggressive California-transplant energy -- brittle ego, zero accountability, all attitude. Whatever Northwest values once defined this building have been completely overwritten. This clinic does not collaborate. They do not listen. They become defensive the moment you ask a question and combative the moment you advocate for your pet. After nearly a year of incorrect predictions, they still refused to consider that they might be wrong. Their hours tell the same story -- closing early, no weekends, minimal flexibility. Convenience for themselves, not care for animals. And their "cat-friendly" branding? Pure marketing. When they opened, the walls were covered entirely with dog artwork. Only after I pointed it out did a few token cat images appear -- and even those looked like afterthoughts. If you value honest communication, actual collaboration, or simply want a vet who won't shut down and lash out when questioned, look elsewhere. Midlakes Veterinary Hospital made it painfully clear: the priority here is defending themselves, not caring for your pets. Your animals deserve better

A wonderful caring and professional vet.They thoroughly deserve all the 5 star reviews they…read morereceive!!!!!!!

Just returned from a week of vacation to find two very happy and calm kitties. This was the first…read moretime we left one of our kitties (a six-month old kitten) at home without us, so I was a little worried. However, I had no need for concern. Ally was wonderful with both kitties. She sent us emails each day with a detailed update and incredible photos. After the first update, I knew our kitties would have a great week - with good attention and play each day with Ally. Ally also took care of the house - bringing in mail and lots of packages and watering the plants. Everything was in excellent order. I'm so happy to have found such an excellent pet sitting service for my kitties. Now, I know I can go out of town with the peace of mind that our kitties will receive fantastic care.

I have had a fantastic experience with The Waggly Tail! The whole team is extremely friendly,…read moreresponsive, and accommodating! Once a walk is complete I receive an email with adorable photos and a write-up about how the walk went! It always makes me smile during my work day! I've worked with other dog walkers on the east side and I would highly recommend The Waggly Tail over anyone else I've worked with!

We had Dr. Amy (Cottrile) perform end of life care for our dog Cinnamon yesterday. She has such a…read morecompassionate and understanding approach to providing this service, due to her years of experience with ailing pets, and their families. She helped make the journey across the "Rainbow Bridge" for our 16+ year old Miniature Poodle/Pomeranian, who was blind, unstable and suffering from advanced cognitive decline, more of a relief, than a reason for grief and despair. This might not be the case for everyone who is facing this difficult decision, as some pets might have more rapidly progressing illnesses that make this decision more "pressing", but in our case, watching Cinnamon decline on nearly a weekly basis over her final two years, it was the "right decision" for our family. Thanks.

Amy is an angel! Our…read more12 year old lab started declining rapidly, and our normal vets euthanize policy due to Covid was not something we wanted to do. I contacted Amy through email, she was prompt and so gentle. She even called me in rhe late evening to talk to me about our decision, our labs healthy and her professional vet opinion. Through the night out girl got worse and Amy came out the same evening. She is so gentle, kind, and let us take all the time we needed with Cocoa, she even took her paw print for us. Amys reassurance and professionalism helped us with the hardest decision we had to make. I can't say enough good things about Amy, you are in the best hands during the most difficult time, and we are so grateful to her.

Today I went into the store and I met John he took such good care of my two dogs and made sure that…read morethey had the proper harness on and he fitted them countless times to make sure they fit he did an excellent job and I hope the owner is listening to this yelp or reading this yelp because John is very patient very nice and my dogs were puppies I wanna give a five star Yahoo rating to John Personally I think he'd be better and Management than the store manager

We came by after taking our fur babies to a off leash dog park nearby as we were celebrating our…read moredog's birthday and decided to bring her to a new city. As we arrived, we were greeted warmly by the staff members and were told that if we had any questions then they would be more than happy to assist. They also offered treats for our fur babies which is always a bonus! The store was neatly organized with plenty of walking space for owners and their pets to roam around. We came specifically for some birthday hats and accessories and were pleased to find it close to the entrance. As we were trying different hats, one of the employees Arrow offered to take some pictures of our birthday girl and told us that they offered a birthday goodie bag. We were delighted to hear this as who doesn't want to spoil their precious puppy on their special day? It took only a few minutes for them to get us a bag and Arrow also mentioned that we get 25% off treats, toys and food that could be used with the same year. What a steal! We decided to get them some hides (our dog picked them out for his sister and himself) and dog food. We came in for a birthday hat but left happily with much more. The genuine care for their customers and pets was very clear. From friendly and professional customer service, all types of products, and one of those neat water dispensers for dogs and cats was fantastic! We will be back!

We had such a great experience at Roosevelt Station Vet Care with our dog, Kimo. He recently had a…read moretooth removal and teeth cleaning, and the entire team was absolutely wonderful from start to finish. Dr. Dittrich was especially amazing. She was kind, compassionate, and took the time to explain everything clearly, which made us feel very comfortable throughout the process. It meant so much that she personally called me that evening to check in on Kimo after his procedure. That level of care and thoughtfulness truly stands out, and you can tell she genuinely cares about both the animals and their owners. Kimo was very well taken care of, and his recovery has gone very smoothly. We're very grateful for the excellent care he received and highly recommend Roosevelt Station Vet Care to anyone looking for a caring and trustworthy veterinary team!

Just to preface, I understand that it is difficult to run a business and that people are truly…read moreinvested in the care of our pets. That being said I strongly believe that if you work with pets, you should have customer service practices and protocols in place. I was recommended to have my cats teeth cleaned and saved up for the procedure which ultimately ended up costing $1,478.29 for one of my cats that needed two teeth removed. On the day of my cat who needed teeth removed (this was her first experience with anesthesia and her first surgery) had surgery performed at 3:42PM (the office closes at 6PM). They additionally administered ketamine and buprenorphine at 5PM and had me pick her up at 5:30PM (the office closes at 6PM). She initially meowed at me at the clinic, and as soon as I got her home, she completely crashed. I tried calling the clinic multiple times and they were at that point closed. She was completely unresponsive to sound and touch, so unconscious that she urinated herself, and was shallow breathing with eyes open and tongue out. The discharge instructions I was given had one line about monitoring for vomiting, diarrhea or labored breathing, but this was not discussed with me during the discharge, and could be enhanced with a more detailed handout about things to look for during recover. I was in shock, traumatized and spent the entire night crying because I thought my cat was dying. And luckily I had a vet friend who let me know to look for a heart rate of 140-160 beats per minute and for open mouth ragged breathing. These things could easily have been in their own handout and reviewed before discharge so it would have been clearer to me what to look for and when to go to the emergency vet. They then left a generic message the next day asking how she was, and I had left messages about her state the night before that felt like they had not been listened to. So I returned their call and shared about my experience, so they were aware that I was deeply upset and traumatized by the situation. When I went in for a follow up visit, it felt like the vet tech knew that I was upset and yet they kept me in the public waiting area instead of bringing me into a room to ask me how I was feeling. So I started crying in the public waiting area, and was left there while they went back to get Dr. Dittrich. I want to uplift that Missy (front desk) was kind enough to see me crying and offer me tissues and a waiting room to sit in, but that was not offered to me by anyone else on staff that I interacted with. I then told Dr. Dittrich that I was not happy with the service, and she said she would connect with her business partner to discuss options. Two days later Dr. Dittrich called me and let me know they reviewed the chart and felt like there was nothing wrong, even though they had said to me they would not send animals home in that condition. And when I said "I did think you were going to bring back options from your conversation with your business partner", she became very hostile and yelled at me "What do you want? What are you asking for? You want the whole thing for free?" At which point, I replied "I truly thought the whole point of you checking with your business partner and reaching out to me would be to offer me a list of options, as discussed, of customer grievance plans." It could be the next annual visit for free, it could be 25% off of the services, it could be so many things, but to have no customer grievance protocol in place, and to not have a budget to accommodates for grievances, even something nice like a standard practice of a urn for people whose pets pass, or a small percentage off of a future visit, seems easy and standard. I will also acknowledge that they now have a practice manager Emily, who I felt like listened to my feedback. But when it comes to running a business, it seems simple and standard to have handouts to send families home with about when to reach out to emergency services, it seems straightforward to have customer grievance policies in place, it seems easy to train staff on when you see someone crying to offer them a room if one is available, and when I called Jason answered and asked me with a bit of hostility where I was calling from, and I was like "my house?" It just feels like the customer service has a lot of room for improvement, and I am hopeful for future customers that Emily has the support needed to create systems and protocols to make sure other clients are not treated with the same level of hostility that I encountered. And totally minor, they no longer offer nail clipping or sanitary trims as a part of wellness checks which is a bummer.

My partner and I decided to take our cat here to establish care because of the great reviews and…read morewe're glad we did. We got lucky and found a parking spot up front (kind of a tight spot), but if you're not as lucky, street parking is available. When we first walked in, what we noticed most was that it was quiet and peaceful. Our cat who is a nervous kitty out of the house seemed calm and just took in her surroundings. We sat in the waiting area with the clinic cat who was so open to belly rubs :) The exam room was small, but has a bench for sitting that can only fit 1-2 people comfortably. Our kitty immediately took to hiding, but the staff were very gentle with scooping her out from under for the exam. She received two vaccines and Dr. Aimee was quick and our cat seemed very comfortable hanging out in her lap during the exam. She answered all of our questions and we were happy with the care our cat received :)

Dr Castor and her team are absolutely amazing. The office is so cute and welcoming and I love that…read morethey focus solely on cats. I took my cat Leo in for some tooth pain and excessive vocalization. He ended up having to get it extracted and had to get some blood work in addition. They stayed open two hours late to get it done and make sure he was all good recovering from the anesthesia. They were very thorough at explaining what treatment was needed and aftercare. I will definitely be going back for both my cats and highly recommend City Cat!

I cannot comment about the vet, however I can comment about the staff and whoever handles phone…read morecalls. Sheena? She's just plain mean so I cancelled my appointment. Unprofessional people are the face of your business. If you want to remain in business, you might act like you actually care about your customers. I would certainly not trust her with my cats.

Everything about this veterinary hospital dedicated to cats is amazing!The location couldn't be…read morecleaner, more organized or more professional. It was super easy to schedule with a week advanced notice. When I had a schedule conflict come up two days in advance they were able to reschedule me for later that day. It was my cat's post adoption checkup. The staff instantly bonded and accommodated my curious cat. My charge was zero because I had adopted her from a local shelter and no one attempted to sell me anything. Instead the DVM took her time carefully considering my cat's weight, behavior and risk profile. The peace of mind I got from bringing the newest addition to my family here was priceless. I wouldn't hesitate to recommend every cat owner I know come here. This is truly a special place. I look forward to going to my new baby's regular visits and vaccines here in the future. For the last 30 years, I have raised really large parrots. Shadow is the first cat I ever owned. It was so reassuring to know that I had found the right place and set of resources to take care of my new adoptee.

Learning from the grief of losing Dak, we realized how important it is to have a relationship with…read moreanother veterinarian--especially for days and emergencies when Dr. Miller may be unavailable. After combing through countless reviews of Dr. Matt Slentz, we scheduled an appointment with him this morning for our puppy's (Leo) final puppy visit and vaccinations. Dr. Matt exceeded our expectations. He has wonderful bedside manner, is incredibly informative, and--just as other reviewers mentioned--remarkably generous with his time. He made sure all of our questions were answered and even covered general puppy FAQs we didn't know to ask. His delivery was straightforward and upfront, providing honest professional opinions without sugarcoating, which we truly appreciated. During the visit, our puppy had an accident in the exam room. Without hesitation, Dr. Matt immediately grabbed paper towels and cleaned it himself, without gloves, while the veterinary assistant stood by. That moment spoke volumes--demonstrating genuine care, humility, and a willingness to step in without concern for appearances. He also noted that hand nibbling (as distinct from biting) is consistent with normal puppy developmental behavior and allowed our puppy to nibble on him during the exam, which was reassuring to observe. It is evident that both Dr. Miller and Dr. Matt hold their veterinary oath in the highest regard. Knowing we can trust them brings immense peace of mind when it comes to our puppy's care. This practice should have been a five-star experience based on Dr. Miller, Dr. Matt, and the front desk staff alone. Unfortunately, a **detached, impersonal, and indifferent interaction with Madden--marked by a lack of empathy and engagement--**overshadowed what they truly deserved.

Started taking my dog here when we moved to the area and the staff has been very nice and helpful…read more I always get taken back to an exam room right away and don't have to wait in the waiting room with my dog. Sometimes there are delays with the vet coming in when he gets backed up with something else. I had trouble getting someone on the phone when I initially tried to make an appointment and left a message that didn't get returned but otherwise they have been great to work with so far.

I have only had wonderful experiences taking my dogs to Ally Pet. Each vet we have seen has been…read moreexceptional. I especially appreciate Dr. Dawson. She is caring, compassionate, and knowledgeable.

Everyone is very Professional and Friendly, Great Team! Yanni was treated amazingly and with lots…read moreof Love!

My first visit was very positive. Dr. Simmons did a thorough examination and communicated very…read moreclearly, taking time to answer my questions. I also thought the bill was reasonable and there was no upselling or playing on pet owner quilt or fear. I'm glad I moved my cats care to Island Vets and I think even my cat would agree that, as far as trips to the Vet goes, this one was an improvement from other places we have had bad experiences with.

We love Island Cats! Having a cat-only vet really reduces the stress of our kitties. The staff our…read moresuper nice and responsive. They truly care for your animals. We sadly had to say goodbye to one of our beloved kitties and staff were so compassionate, even mailing us a card signed by everyone in the clinic. We recommend this place to all cat owners.