Thank you to Audrey, Kate, Bart and Daniel. Sadly we have used Lakeview twice. Both times Bart…read moreand his employees have been amazing. So accomodating to any request we have had. They explain everything so thouroughly, kindly and patiently. There is no question that's off limits and they walk you through the entire process.

From the owner: For us, family-owned and operated means meeting the present and future needs of your family. As…read moremembers of this community, our concern for you is genuine, our support sincere. We have a personal interest in you and your family- our neighbors and our friends. When you call on us, you’re not calling on strangers for assistance in your time of need. We consider the responsibility and trust instilled in us by our community as a very serious obligation. We are a licensed funeral home with a licensed, experienced staff capable of exceeding the expectations you and your family may have.

They completely screwed up what paperwork they sent to social security... they FORGOT to let them…read moreknow my husband had a SURVIVING SPOUSE!!! So I've now been going round and round since FEBRUARY to try to get HIS benefits!! I would NOT recommend them because this was a HUGE OOOPS on THEIR PART!!!

Recommended by Hospice, Bob and the folks at Bell Tower provided my family superior service…read moreaccepting and transporting our Mother's remains at the Idaho end of her trip home for her internment next to Dad. Bob was there early, stayed late, and his style was one of firm support while allowing our service to be as "We" wished it. I could not recommend Bob and Bell Tower any higher as a complete asset in your time of grief and sadness. He was always nearby and respectful, stepping forward at just the right time to offer assistance and support. Our thanks to ALL the folks at Bell Tower. You made our moment of transition painless and effortless.

Yates did an amazing job with our family funeral. Eli and his staff communicate like professionals…read moreabout what is going on and constantly inform family members. They seem to really read a room and a situation perfectly. Nobody wants to make a living being there for other people's sad events every day, but Eil seems to be a natural. I would trust him and his staff to handle any spectrum of situations with empathy, respect, and professionalism.

Amazing. The funeral director took wonderful care of me and my family. They went above and beyond…read moreto make the service special. The Yates family has been so supportive, accommodating and professional. The office staff was so kind and so professional our family will use Yates again when the time comes. Very professional.

Yates was just THE best! Doneda was very clear and explained everything in detail and how the…read moreprocess worked. She took care of EVERYTHING and truly helped my family get thru this difficult time. If I could give them ( and Doneda) a million stars, I would!

Very good service. Signed up for myself and husband for cremation. Makes it seamless for our…read morechildren when the time comes. Very trustworthy group

I would give less then 1 star if it was an option, no stars would be better. My grandma passed away…read moreOctober 27th 2021, and 2 years and 4 months later her date of death plate was finally mounted on our family headstone. After multiple phone calls, texts, emails, and a visit to the memorial gardens with a threat of going to the news media it was finally completed. TJ gave us multiple excuses why it was not done, such as no order was received, but he was paid. He sent us a photo of an empty envelope that the plate was sent in, saying UPS lost it. This plate was paid for within a few weeks of grandmas death. His service was less then desirable.

In May of 2023, we paid TJ Harris to re-level our grand-parents headstone. He assured us that he…read morewould take care of it and make sure it was leveled. After numerous calls and personal conversations, the headstone has not been leveled as of January 2025. TJ Harris is a poor representative for this cemetery.

Personable, accommodating and supportive. Professional throughout the process. I didn't expect some…read morequestions regarding notifying our father who adopted us and I have not spoken to in 35 years.

Went to a viewing today and it was awful. He is to be cremated but the viewing display was…read morehorrible. Stuff of nightmares.

Lukas and his team in Spokane were outstanding and very compassionate. They responded quickly and…read morewith great detail on what arrangements needed to be made and what paperwork filled out. I was at a loss and they gently guided me through this stressful time and I so appreciated it. I would not hesitate to use them if you have a death in the family, you won't be disappointed in their service, compassion and understanding. I would give them ten out of ten stars if I could.

Nothing is harder than making arrangements when a beloved husband passes. I didn't know what to…read moreexpect when I was shown to a room at the Spokane office of Neptune. The funeral director I was lucky enough to be assigned was Keith Clinard. His kindness and sincere caring helped me make decisions with none of the stress I expected. He guided me through all the paper work, helped me understand the process. Thinking back, I will always be grateful for the loving way I was treated first by the helper at the front desk and then by Keith. I have recommended Neptune to all my friends. Thank you from my heart Mikel Reuter

worst funeral home ever they use an answering service who are extremely rude to youread more