Hi all,
I know there are lots of loves and hates around here. I am just another one would like to share my experience from Crazy coffee. Today is 24/08/2012 at 7.43am, I just bought a slice of toasted banana bread with butter and small skim mocha.
Staff were not so bad, pretty happy for a Friday - so was I.. :) I went to my car to get some money then went back to pick up the coffee and banana bread. Coffee has gone cold, this is not my first cold coffee from Crazy coffee but in the past I didnt see the point of reveiwing and saying it out loud. I like to give people chances, good days - bad days happen.
Let say the coffe this morning was the 4th not hot coffee I got from this place. So I asked one of the lady to heat it up, She was nice and took it back. I used to manage a coffee shop in the city, I expect my staff to treat customers well and I expect to receive a good service in return.
Coffee costed $3.50, the price is nothing. i kind of expecting she will make me a new cup of coffee as I said $3.50 is nothing compare with a good service and satisfaction you will be giving back to customers. May be I expected too much, everyone is different. She STEAMED my coffee out from the paper cup just to make it hotter. THAT WAS UNACCEPTABLE. There were not even busy, no other customers except me. I did not say a thing, as I said everyone is different, if she was my staff I would have asked her to make a new cup for a customer.
Then my banana bread, I waited...and waited... and of course... waited....... then ...I could see a lady walked out from the kitchen. I have to say I was very happy and forget all about the coffee and the wait but... when the lady walked closer I could see that the bag was translucent from butter. But I kind of like butter so didnt mind. I took off, sit in the car wanted to enjoy my breakfast.
Then I checked.
First, burnt coffee...failed.
Second, banana bread was BLACK on on side - BLACK not BROWN. When I broke a piece of banana bread, the whole piece went crumble and and soaky with butter. Basically I could not eat anything. $7.50 gone in the bin.
That's all I want to share. Crazy coffee, I was just another customer of yours. You might not care of loosing me and that's okay. Just want you to know that from your understandard service for the last 4 times you have lost me forever and as they said...word of mouth.. 1 person will tell another 7...
Not a thread, just think the owner should know and get the service improve. SERVICE IS EVERYTHING. Thank you. read more