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    Coffee & Crumb Cafe

    4.7 (3 reviews)
    Closed • Closed

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    Starbucks - Pumpkin Spice Latte

    Starbucks

    3.1(29 reviews)
    2.3 mi
    •$$

    I don't usually write reviews but I wanted to thank a kind employee yesterday. The wait was rather…read morelong considering it was the afternoon around 430. I walked in and ordered in the store and noticed that there were people walking in after me and leaving with drinks before me. I soon found out I was not being skipped over as I assumed, they were in fact behind on mobile orders. I could only see 2 employees in the store. 15 mins went by and I was greeted by a younger employee who stated she was very sorry about the wait, she had just arrived and I could tell she was overwhelmed but working diligently to get everything caught up. That is when a customer started yelling belligerent things at the employee. The employee kept a smile on her face, apologized, and explained to the customer that she just arrived and would be more than happy to take care of her order after she finished up the 2 drinks she was working on. The irate customer continued to carry on and it actually made a few other customers uncomfortable and they left to wait in their car. The barista made the customer's drink (it looked delicious) and sat the drink and straw on the counter within arms reach, apologized again, and told the lady she hoped her day got better. The customer took her drink and continue to carry on all the way out the door. I wanted to hug this employee. She stayed professional and focused the entire time. The things the lady was yelling would have made me cry. My coffee was amazing and done correctly. I asked to speak to the manager to praise the young lady but was told by the manager to call cooperate as she did not have time to deal with my concerns.

    Major problems with this location's mobile ordering system. Ordered and it told me 12-17 minute…read morewait and after 17 minutes my app said status not available. Then I approached the counter and I was welcomed with cluelessness. Thankfully they made my drink next - a tall Americano with an extra shot (a super easy order!) and headed me a cup with a dirty lid, sticky and full of remnants of someone else's drink. I grabbed a new lid and left with a very irritated attitude. Their manager Leah Balcer needs to do better and train employees appropriately. Regional leadership and corporate needs to step in.

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