Arrow is fantastic. I had a drainage issue that others had overlooked that was causing really…read moreunpleasant odors. Arrow sent out a tech who quickly diagnosed the problem, and then John came out a few days later to inspect and formulate a plan of attack, which involved some creative problem solving. I really appreciated all of the thoughtful planning. I then received a very reasonable quote, given that it was a major project that would take an entire day. Bruce then arrived on the project day and knocked it out of the park. He did excellent work and kept me informed throughout the process. Really nice guy and great plumber. A few days later, John called me to check in to make sure everything was working okay. And then I got an invoice that matched the quote. Overall I could not be more pleased. Honest, professional work is hard to come by these days, and these folks delivered it. Arrow will be my plumber going forward and I would be more than happy to recommend them to others in the Libertyville area.

Technicians they send are not experienced and work slowly causing the overall job to cost a lot…read more Arrow used to send expert plumbers, but has gone downhill. Will not use them again.

Stumbled across this picture, from like 10 years ago. It was taken on the first day of the work…read more So, this review is WAAAAY overdue. Hahaha. The main line for my house had pretty much crumbled, and everything was backing up into the basement. I just knew it was going to be a nightmare and cost a fortune to get things fixed. But, I was wrong. These guys were great. I was struggling at the time. So, I really appreciated the pricing. But, more importantly, I never had another problem with my main line. Real talk.... For like a year, while the dirt was settling, it did look like there was a huge grave in the front of my house. Hahaha. Seriously... Big thanks to the folks at Absolute Plumbing. They were even able to save my fence. Hahaha. Y'all are Amazing! Thank you so very much!

Our kitchen sink and dish washer backed up and I had to clean up water all over the kitchen floor…read more Absolute sent a technician within a couple of hours after I called.The technician was very helpful in terms of explaining everything he was doing and how I could avoid similar problems in the future. Thank you Absolute!

I had a sewage smell in the house. Ramon and sons found the problem when 2 other companies did…read morenot. They are knowledgeable, have excellent communication, great follow through, and were respectful of me and my home. Reasonable pricing was the icing on the cake. I highly recommend them.

One of the worst experience We have ever had with this contractor…read more I have been in business for over 40 years and I had haired contractors for business and my home I don't recommend this company to my enimy he did a real poor job after we paid him $12.500 I had to call them every day to come and finish the job It was my fault that I paid him all in advance NEVER AGAIN

Immediate response from Noel when I had my project request…read more Aldair and Peter did exceptional work when they replaced shower valves with new shower fixtures in both of my bathrooms. They cleaned up when they were done with the job. The team was accommodating when scheduling the work based on my work schedule. The price was fair for the extent of the work done. I will definitely be using this company for any future plumbing needs!.

Aldair and Peter were excellent workers . The work is superb . The walk looks beautiful the shower…read moreis perfect. The price is very fair . They worked for 3.5 hours . We requested valve replacement either fixtures was the service we requested and they completed perfectly. I would get them for other services if needed. Noel the owner is very nice accomodating with our work schedule . They clean up all the mess from the work and are very respectful of your home . Thank you for this wonderful job!

Water heater issue. Prompt and efficient response. Friendly and knowledgeable staff. Fair pricing.read more

The same day as initial call, they came and inspected this Non Emergency job. They showed up next…read moremorning to do the job... They replaced some heavily corroded galvanized iron supply water pipes with copper pipes. The job was completed speedily and efficiently to my satisfaction .... I would use them again.

Great service- great communication on point with the work that needed to be done. The follow up…read morecall exceptional after work was done!

The Sewer Guys have excellent customer service and support. Timely response and arrival. We'll be…read moreusing them for now on. Old house and lots of tree roots equals the need for cleaning every few years.

Our garbage disposal was leaking and our bathroom sinks were slow draining! Called Fersch plumbing…read moreand Joe responded immediately. We set up a time and he messaged me when he was on his way w/an estimated time. He arrived at that time. He was polite and very neat about his work and our home. He fixed everything in under an hour:-) We now have a quiet garbage disposal and sinks that drain so quickly;-) I would highly recommend Fersch Plumbing for your plumbing needs-

Saved our Thanksgiving!! Thank you for the outstanding and immediate service provided for our…read moreclogged kitchen sinks!! Such a courteous, hard working young man saved our Thanksgiving Dinner and the lady on the phone was so nice!! We cannot thank you enough!! From Tom and Terry Rutledge, Winthrop Harbor.

I am the general contractor on a project in Roselle, IL. I saw all five star reviews on google and…read morethought this company must be great... boy was I WRONG! So, I decided to leave an honest review with real names and my experience with Benjamin Franklin Plumbing... Jess, their General Manager, sent a Licensed Plumber, John, who fell short of every expectation. John loved to sit in his truck as that is where he spent most of his time. At one point, John even stated he had never done this type of plumbing work before and was learning something new... later he even went onto to question the structual integrity of the floor, as if he was qualified (we have an Architect and Engineer). Again, this gave me little confidence in him as a licensed plumber, and in Benjamin Franklin Plumbing. To be clear, Jess and Jim from Benjamin Franklin Plumbing also fell short of their promised expectations as well. They kept raising their price after starting work, extending the timeframe, and made excuses that never existed. Very incompetent. If there was an issue with safety, please advise where as nothing was ever brought to my or my customers attention as a safety issue. The only issues raised by your team were related to plumbing codes because that is all you were qualified to do. Being a firefighter/paramedic, safety is always my number one to me and my customers! The issues you raised were related to plumbing code, not safety. Please stop twisting the words. A simple phone call might have helped clear up any communication issues, but Jess and Jim never returned any of my calls to rectify the situation after leaving multiple messages. As a firefighter/paramedic, and someone who prides themselves in customer service, Benjamin Franklin Plumbing does not! John, their licensed plumber, would advise he would be there at 8 AM, but not show up until 9 AM daily. Then, he would leave from 10 to 11 for parts, return to work from 11 to 1, and conclude his day at 1 PM. Three hours of total work when Jess and Jim promised full 8 hour days (and possibly working afterhours to get the job done timely). John would leave his mess every day with PVC pipes spread all throughout the home and work areas. He even shoved some pipes in the walls and try to hide it. Very dissatisfied! My customer was relieved when I terminated Benjamin Franklin Plumbing from the project.

After more than a handful of plumbers and so-called plumbers checked on mom's recent plumbing…read moreissues, Ernie Peterson Plumbing was the right choice. Prompt, professional, thorough and no upselling. And if mom's happy, then we're all happy! Thanks Ernie Peterson Plumbing (and Jim)!

The owners are really great guys! I would use this company for my house and business needs. Some…read morepeople may say they charge more but they don't. When you go with a company such as American Vintage home, which doesn't employ one English speaking plumber, you will pay more since they take three times as long to figure out and complete the job. Both Andrew and Ron know their shit!