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    Code Plumbing

    5.0 (1 review)

    Services - Code Plumbing

    Plumbing inspection

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    9 years ago

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    Ben Franklin Plumbing - Ben Franklin Plumbing, LLC

    Ben Franklin Plumbing

    (10 reviews)

    Saved our Thanksgiving!! Thank you for the outstanding and immediate service provided for our…read moreclogged kitchen sinks!! Such a courteous, hard working young man saved our Thanksgiving Dinner and the lady on the phone was so nice!! We cannot thank you enough!! From Tom and Terry Rutledge, Winthrop Harbor.

    I am the general contractor on a project in Roselle, IL. I saw all five star reviews on google and…read morethought this company must be great... boy was I WRONG! So, I decided to leave an honest review with real names and my experience with Benjamin Franklin Plumbing... Jess, their General Manager, sent a Licensed Plumber, John, who fell short of every expectation. John loved to sit in his truck as that is where he spent most of his time. At one point, John even stated he had never done this type of plumbing work before and was learning something new... later he even went onto to question the structual integrity of the floor, as if he was qualified (we have an Architect and Engineer). Again, this gave me little confidence in him as a licensed plumber, and in Benjamin Franklin Plumbing. To be clear, Jess and Jim from Benjamin Franklin Plumbing also fell short of their promised expectations as well. They kept raising their price after starting work, extending the timeframe, and made excuses that never existed. Very incompetent. If there was an issue with safety, please advise where as nothing was ever brought to my or my customers attention as a safety issue. The only issues raised by your team were related to plumbing codes because that is all you were qualified to do. Being a firefighter/paramedic, safety is always my number one to me and my customers! The issues you raised were related to plumbing code, not safety. Please stop twisting the words. A simple phone call might have helped clear up any communication issues, but Jess and Jim never returned any of my calls to rectify the situation after leaving multiple messages. As a firefighter/paramedic, and someone who prides themselves in customer service, Benjamin Franklin Plumbing does not! John, their licensed plumber, would advise he would be there at 8 AM, but not show up until 9 AM daily. Then, he would leave from 10 to 11 for parts, return to work from 11 to 1, and conclude his day at 1 PM. Three hours of total work when Jess and Jim promised full 8 hour days (and possibly working afterhours to get the job done timely). John would leave his mess every day with PVC pipes spread all throughout the home and work areas. He even shoved some pipes in the walls and try to hide it. Very dissatisfied! My customer was relieved when I terminated Benjamin Franklin Plumbing from the project.

    Code Plumbing - plumbing - Updated May 2026

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