This experience has been extremely disappointing and concerning.
First, I was told that the trial class would only be free if I registered, and that a $50 fee would be charged if I did not. I was asked to provide my credit card information for that purpose.
Second, registration is normally completed after a trial class. I did not sign any documents after the trial.
Third, although I clearly informed staff over the phone that I did not wish to enroll, they are now claiming that no such call ever took place.
Fourth, my child did not attend a single class over a two-month period, and no one contacted me during that time.
Fifth, I was never informed that a cancellation form was required.
Despite this, my credit card was charged $313.95 in October and another $313.95 in November without my authorization.
Based on these facts, I believe the billing practices are misleading and unethical. I am sharing this experience so other parents can be aware and avoid going through the same situation. read more