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Code Ninjas-Fort Lauderdale

3.7 (3 reviews)
Closed 3:00 pm - 8:00 PM
Updated 3 months ago

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Merryfield Academy

Merryfield Academy

3.8
(22 reviews)
1.7 mi

I'm writing this still shaken and honestly in tears…read more I brought my three small dogs--my two Shih Tzus and my tiny 4-lb, 3-year-old Maltese, Luna--for grooming. What should have been a normal pickup turned into one of the scariest moments I've ever had as a pet parent. When I arrived to pick them up, they handed me a dog that looked like Luna... but it wasn't her. It took me a second to realize, and in that moment my heart dropped. At the same time, another person was literally about to walk out the door with MY dog. My baby. If I had arrived even one minute later, Luna would have been gone. I cannot even describe the panic and fear I felt in that moment. What made it worse was the way it was handled. The man at reception, with gray hair, was incredibly rude and dismissive. Instead of apologizing or trying to understand how such a serious mistake happened, he said, "each person should recognize their own dog." No concern. No accountability. No empathy. As if this was nothing. But this is NOT nothing. This is someone's family. This is a life that could have been lost because of carelessness.

As a Merryfield customer for over 3 years I truly hoped someone would call me back today after…read moreleaving a message for your manager Ryan. I dropped off my 16 yo shitzu yesterday at 4:45 pm and showed up for pick up at 8:15 pm. I was informed the groomer was a no show. My senior shitzu was there for three hours unnecessarily.No phone call nor text to say come pick up your dog groomer did not show. I asked why wasn't I called, to which I received a $30 credit (to be used in 30 days)along with call them tomorrow to reschedule and if I didn't like it, go to a pet grooming salon. No apologies, not even a management will get back to me. Whatever happened to communication and common courtesy. I am extremely disappointed.

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Merryfield Academy
Merryfield Academy
Small Dog Teeth Cleaning

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Small Dog Teeth Cleaning

Code Ninjas-Fort Lauderdale - specialtyschools - Updated July 2026

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