We love Coddled Critters for boarding! we recently left our pets for 5 days. They are always well taken care of and our dogs love the employees. Highly recommend!!! read more

They are great! My Bernie loves it! The people that work there are always so supportive and great with all the dogs.

Charged me for services I did not request nor approve. When I complained, they told me the manager would call me. That was weeks ago, no contact. I will not be taking my dogs here again. read more

I've taken my dog in a few times and the staff was friendly but looked super tired and over worked. Then this morning I went in to drop off my dog and had a few questions because I couldn't get the app to work. The owner was sitting at the front desk and was irritated that I had bothered her with my questions. She told me I had to figure it out on my own at home. I asked her one final question about billing and she started to scream, saying she was under staffed and was going to kick my dog out of day care because she said, "I know people like you". I'm confused, so I'm not allowed to ask questions regarding their billing for the services I'm paying for? Or how the app works so I can schedule boarding?! I immediately thought of the poor employees. The employees were so nice. Then I read the employees reviews and they did confirm the horrible conditions and dogs neglected and staff neglected. No wonder they are under staffed. I'm glad I found out sooner than later so my dog didn't have to suffer what some of the reviews mentioned. read more

They take such good care of my puppy! Staff is very friendly and answers all of my questions. Their grooming, daycare and boarding are all great! I love the daily report cards of my puppy, makes me feel at ease. Highly recommend this place! read more

Made a reservation and gave $120 deposit. We called a day before our reservation because we had to cancel our trip to Cancun due to the hurricane and were told that we would not get our deposit back. I understand the 48 hours policy but due to the hurricane it was out of our control so we asked if we could use the $120 towards a future reservation and were told no. So we basically gave away $120 there was no understanding of the situation or even an attempt to work with us. Definitely lost a recurring customer. read more

My sister and I had a last minute truck for thanksgiving to see family out of state, and we didn't want our huskies to be stuck in the hotel for 5 days so our friend told us about Coddled Critters, so we checked them out; i was very scared and worried dropping off my kids. But after seeing the reviews and talking to the staff they assured me that they would be well taken care of and that i could watch them on camera. The staff were amazing, they took great care of our huskies and I was able to call everyday and get an update on them everyday, and sometimes a few times a day. I really appreciate the time and dedication they gave to our huskies. Thank you all. Also, our puppies got the ultimate bath and they came home smelling and looking great. Was really happy and excited to see they had a good time. The only thing i didn't like was that we can't really see them on camera that much since there is only one camera and not more, I hope in the future they add more cameras, I'd even donate money for them to add more cameras so we can see our kids. Thank you all for everything you guys do for us and our kids. We appreciate you all. Thank you read more

Coddled Critters - Pet Groomers Near Me - North Salt Lake, Utah

Be better human being! Poor dogs don't get any toys or activities that are worth it. Management is foul and the place has spiders wasps and holes in the fence hopefully your dog doesn't get lost or hurt.. Poor dogs. There is a reason they are not busy. Condescending and insulting to say the least and won't even fix the place for the dog. I would not waste my money on a place like that. My dog hated it so much I had to take him home. Cut his leg on the floor they don't care about fixing. 2 stars smell like urine and theirs of joy .. go to the Paw Spa in kaysville 5 star pup boarding and daycare voted #1 Davis county. Toys fun pup cups activities and a clean environment. Don't waste your money on a 1-2 star dirty Place to be in. Pick small family owned personal care for the pups is lacking for sure. Bad reviews for years . The paw spa has # 1 groomers that know what they're doing and it's a fun place to be. This place sucks the ever loving soul out of you. read more

We recently had to find a new groomer due to our long-term groomer moving out of the state (which is devastating!) and recently moving to North Salt Lake. We have a 5 year old Pomeranian Shih-Tzu that is used to being groomed as we take him in every 4 to 5 weeks. Coddled Critters Pet Resort and Spa is convenient as it is less than 10 minutes away from where we live. Due to that, we decided to give it a shot (even though the reviews aren't great). We took our pup in twice and had issues both times. The first time we took our pup in, he was groomed very well and the groomer did exactly what we asked for. The only issue we had during that visit was some confusion upon pickup as they had multiple dogs with the same name as ours. They didn't do anything to verify which dog we were actually there to get, so it took longer than necessary to pick up our pup as they tried to bring us a different dog. The second (and last) time we took him in, which was just over this last weekend, we had a different groomer. I stated exactly what we wanted (rounded teddy bear head, short ears, trimmed tail, #4 length on the body) and even had a picture for reference. Unfortunately, he was not groomed to what we had requested... Along with that, he had poop on his butt that was never cleaned, and the hair was not trimmed at all in that area. I paid extra for them to dremel his nails, but I do not believe they did that as his nails are still quite long. When we arrived for pick up, the groomer told us that he had fleas when she brushed out his tail, which was very alarming as we regularly get him groomed AND we just had a baby so we keep a very clean living area. Our pup doesn't go to daycare or socialize with other dogs very often, so we have no idea how he would have gotten fleas. Our dog sleeps in our bed most of the time, so we found it hard to believe that we wouldn't have seen the fleas or been bitten by them. This freaked us out so we ended up taking the rest of the day to wash EVERYTHING he had been on or around as we couldn't risk anything with our newborn. We scheduled an appointment with the vet to get him checked as soon as possible (which happened to be first thing this morning). Our suspicion was correct and he definitely does NOT have fleas... If the groomer did see fleas, that means they have them in their facility from a different animal and they need to do some deep cleaning to prevent it from spreading. Due to this experience and outcome, we will not be risking another visit to Coddled Critters. I recommend everyone else do the same and look elsewhere for grooming. read more

Home away from home! Miles absolutely loves Coddled Critters. He's stayed at many places throughout Utah, Wyoming and California. This is by far his favorite place to vacation. We love the report cards, pictures and communication. Wouldn't leave our baby anywhere else! read more

Coddled Critters - Smiling Miley! - Pet Groomers Near Me - North Salt Lake, Utah

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I was a customer for 7+ years where both my dogs started here as puppies. Over the past 3 years I have watched this place go down hill. There was a new sign tackily posted every week of some new restraint, rule, fee increase, etc.... Even though i was observing their care for my dogs decline dramatically. After interviewing several other daycares I switched even though it's farther away and have ensured all my family did the same. read more

Do NOT take your pet here. They have just lost a clients dog which they let out and the owners have not even found their dog!!!! This is my worst nightmare and I can't believe the negligence. Also in reading the reviews I see it has HAPPENED BEFORE!?! And they blamed the dog!!! DO NOT GO HERE! read more

Coddled Critters has been a saving grace for my dog and our family. After having a terrible experience at another local dog park, Coddled Critters welcomed our dog in with open arms. As I work in the travel industry, Sammie stays the night more than most, but he is always soooo excited when we get in the car to head that way, that he can hardly contain himself. Their kindness and generosity allows me to confidently know that he is in good and safe hands. To all the naysayers about CC, Coddled Critters doesn't have kennel cough going around, I know, Bc my dog stays there every few days. Also, dogs get dirty when around other dogs. Do you not give your dog a bath when he gets home?!? --Nasty. read more

Coddled Critters - Excited to go to daycare! - Pet Groomers Near Me - North Salt Lake, Utah

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Don't bother taking your dog here, they are now charging ridiculous fees. Not to mention my dogs always comes home scratched and skinny but they want to charge a "feeding fee" WTH what are we paying for? 0/10 read more

Horrible horrible. They are super disorganized, poor communication. Did not tell me what was needed to board my pets there when we initially spoke. I provided my cats' vaccination records the day before, heard nothing back. The day I go to drop them off, they tell me the cats can't stay because their vaccinations aren't up to date. They were extremely impolite and dismissive and their computer system didn't even work when I walked in & they made me late for work! Do not recommend this place. They also would not give me a refund. read more

Wouldn't recommend this place to anyone. They locked my dog in a cage for over 2 hours. I watched it on their webcam and will post pictures with time stamps. During that time I was in a meeting and happened to be checking in on the webcams and noticed he was in a cage for about 1.5 hours at this point. I tried to call them multiple times to see why and when they finally answered they gave me a bullsh!t response then hung up. Didn't answer any other calls (assuming they recognized my number) so I left work and went to get my pup. When I arrived, asked for my dog and asked what was going on they wouldn't look me in the eye or respond. I would never trust them with any animal and hope others won't either. And on top of that their lobby was dirty as sh!t so that should have been my first indication that they can't properly handle any part of their "business". Don't trust any comment you see back from them saying they've "improved". If you actually dig into it (and I wish I would have more prior to this but they bury them) you'll see how they've mistreated/lost many pets and defend themselves in the comments rather than improve. Some things never change. If you're like me your pet is your life and it's expected the best care is provided when leaving them somewhere. If you read my saga please find a better place to care for your baby. read more

I wouldn't recommend going here. They let my friends dog escape and she HASNT even found her dog yet! They aren't helping with the situation at all and blamed my friends dog for it. They were being really insensitive as well. Her dog has been lost for two days. He had no tags on him at all since he was in the middle of an appointment. we've been struggling so much trying to find him. read more

We love Coddled Critters! Our two dogs come home happy as ever from their extended stay while we go in vacation! We know they are being taken care of ! We are so thankful for their Structured play area for our large breed dog who has eye sight issues which allows him some independent time alone with his brother to play together. read more

My dog Sadie absolutely loves this place!! Since I have no children at home or grandchildren, Sadie is one of the great joys of my life and I would NEVER send her to any place that didn't take care of her! They are the only place I would trust to take care of her when I travel. No one including immediate family members take as good of care of her as Coddled Critters! read more

Not happy with their groomer. She was quite rude, over charged me after showing me a price when I got there. She cut my dogs ears short after I asked her not to cut the length at all. She also cut her hair completely off at the top of her ears saying the previous groomer must have did it. Christine at the front desk went out of her way to apologize and make it right but the solution from the owner was "she can have a 20% discount on her next grooming appointment". First off, I won't go back to this groomer and secondly the 24.00 overcharge would not even be corrected with their offered discount. I understand my dog was anxious after a previous bad experience but to be short with me, over charge and then not respect how I wanted her groomed is not acceptable. read more

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I LOVE CODDLED CRITTERS AND SO DOES MY GSD I spent the last year on an unlimited daycare pass for my dog. My partner travels for work and I'm a nurse so reliable exercise and socialization for my beloved Argo. For at least a couple hours of the day, he was at Coddled Critters 20-25 days a month. He would still go there daily(even though it's out of the way for my new job) if I could drop him off early enough to get to work. Seriously, I considered hiring someone to drive my dog to daycare to stay with Coddled Critters because they are so good to my dog. Read that again. We still use them for boarding because we love them that much. First, there has never been an outbreak of kennel cough in the time I have taken my dog here. Several of the staff members bring their own dogs with so that's not something that would have impacted their dogs too. Second, I wish people would stop posting sexist double standards about the owner, Erin. Erin is delightful and smart and so hard working...and people get to know that if they get to know her. She has a dry sense of humor and if she's working the front desk, it's due to a staffing need. No one gives male bosses a hard time when they are all business, just sayin'. Third, this staff is some of the most dedicated and loving staff I've ever met. They love their jobs and working at Coddled Critters. They are friendly and clearly have a deep affection for my dog. They've gone above and beyond for me several times. They know Argo's routine and needs as well - sometimes better - than I do. I adore the kennel and training staff. I have limited experience with the groomers but whenever I've added a bath to the end of a boarding stay, Argo was shiny, clean, and gorgeous! The value of Coddled Critters, specifically what you get for your money, is amazing. I can't say enough good things about Erin, Tiffany, Leslie, Chelsea and all the staff. Argo loves Coddled Critters and so do I. read more

lost a friends dog. there should be ABSOLUTELY no situation in which they lose a pet. people are trusting them with their pets, who are like children to many and family to all. you should be able to trust that your pet is safe in their care. not to mention THIS IS NOT THE FIRST TIME THEY HAVE LOST A PET. read more

IF YOU LOVE YOUR PET DON'T SEND THEM HERE. I would recommend taking your pets ANYWHERE other than Coddled Critters. We previously stopped boarding our dog there because of the poor customer service. But this past weekend our normal sitter was out of town and after trying a few other places decided Coddled Critters would be fine for one more time. IT WAS NOT FINE. Our dog came back to us severely dehydrated and when we fed him, acted like he hadn't eaten all weekend (his "report card" said he licked his bowl clean at every meal? So I don't know how much they were feeding him). It took almost 3 days of close attention and care to get him back to his normal self. He could BARELY WALK when we brought him home and looked significantly skinnier. He's an energetic 3 year old lab and was acting like/looked like he was 14. I realize there are a lot of other positive reviews but if you care about your animal even slightly, I wouldn't risk it, even if you're desperate for a place. In addition, the $55 bath we payed for was a joke, he smells worse than when we took him in. Considering calling the Humane Society to report the neglect. These people should not be allowed to care for animals. read more

We have had our dog and cat here to board a few times. The staff is very nice and my dog loves it here, but I don't love the price! We moved here recently and our previous boarding was much cheaper. This place charges you more for a larger dog than a small one. Which is fine for grooming, but do you really need to charge by the square foot when you are located in a warehouse?! We keep going back because the hours are excellent, the location is convenient, and they love your pets like you do! read more

1Avoid this place. They are mean and do not treat employees, patrobs or pets nicely. I wish I could do negative stars. I would go as far on the negative side as possible. They bribe patrobs for good reviews and get upset if a negative is left, but I only tell the truth. read more

Had a last minute trip come up where I had to take my dog here for over a week and at first was super sad about leaving him. That was until I got to see with their webcam how much fun he was having daily playing with other dogs. My dog was great when I picked him up too! Could see they took very good care of him. :) read more

Tiffany is an outstanding trainer. Without Tiffany's help I don't know where we would be today. When my youngest dog began showing signs of fear aggression we interviewed multiple trainers. Tiffany was the only one who spent significant time with us, asked lots of questions, and didn't judge my dog. Since then we have been through too much to recount in a review. Tiffany changed our lives for the better. read more

I took my cat here over a year ago. It wasn't a pleasant experience. At the time I was relieved they had a cat cam or said they did. It rarely worked. I think the time at their facility traumatized my cat. I think she suffers from PTSD now. She howls whenever we are out of her sight now. I should have known the second we walked in the door, it wasn't going to be a good experience. When I walked in I never got acknowledged, I waited longer than I should have too. The whole time all you can hear and smell are dogs. My poor cat. They really should have a separate entrance for cat customers. I assume my cat was kept in a crate the whole time with little to no interaction. When I expressed my displeasure they didn't seem to care. No follow up. I expected a phone call- nothing. Would not recommend. read more

Erin and her team are incredible. My dog Sammie honestly loves daycare more than anything in his life. They are kind, consistent, clean, and caring. He has been battling breast cancer for several years, and even when he has surgery and needs 2weeks of constant supervision (he can get out of a cone like a bandit!) they are so loving and accommodating. read more

We have been bringing our dog here for a couple of years, but each time I swear it will be the last because of the owner/manager. Her customer service skills are lacking. She is always short, never friendly, and doesn't speak when you walk in the door. She is the same way with her employees also- never a please or thank you, just the demand and can't be bothered to smile or ask politely. It's too bad because we like the facility and love that our dog gets to run free. It's always uncomfortable at pick up or drop off if the owner is there. The prices and fees seem to steadily increase each time we visit, and there's often a mistake on our bill that I have to call and get refunded for. I hope these things can improve because the facility itself is great- it's just the face-to-face contact that's awkward. read more

Fast service and friendly. Took my dogs in for grooming and they came out on time just as I wanted too.

We have been so pleased with Coddled Critters! Our Doodle loves it and so do we! The best: no reservations required Consistent staff- so we are recognized when we walk in! Great hours. Great great pricing! Our very active boy gets excited when we hit the street they're on! He's safe, happy and exhausted when he gets picked up! They give us a daily report card... read more

My dog is always very excited to go and play at Coddled Critters. They are very attentive to the needs of each animal in their care.

Pet boarding at Coddled Critters is probably the most traumatizing experience my dog has ever gone through. My friends and I went to pick him all excited as he would run to us, instead he stunk of urine and had shit (literal dog shit) stuck on his coat. Beyond that, he was crying and was so eager to leave the place. Having the webcam was of no use as there was only one on one side of the wall it covered footage of and did not cover a whole half side of the building. My family and I will not be returning here for future services from this place. read more

We took our dog here twice she came back both times with kennel cough. When I called to see how she was doing they always seemed put out. I felt like we paid a lot of money they should have had better customer service. We paid for a bath and they did a great job with that and for not a bad price! read more

Coddled critters is one of my favorite places on the planet. They take the most amazing care of my two dogs - Daizie - a nine year old shitzu and Remy - a 1 year old Morkie. They literally run in the door as fast as they can when we get there. Also- the groomers are awesome - especially Liz and Agatha. Best doggy day care ever. read more

My dogs love going to Coddled Critters! Everytine I go out of town I take my Senior Lab and my 4 year old Maltipoo here and I always feel comfortable with them being there. They have cameras online if you want to check in with your dogs and see how they are doing. The employees are so nice and friendly and you can tell they are dog people. They also do daycare so sometimes when I feel like my dogs. read more

We have spent thousands of dollars at Coddled Critters, for day care, training, and grooming. We considered them a part of our extended family. We were enthusiastic patrons until we decided to board our two Airedales for a long anticipated cruise in the Caribbean. We prepared diligently and had all paperwork and emergency contact updated, and since they had exceeded are expectations in the past, we were confident they would take care of our babies. Shortly, after we had boarded the ship and where preparing to leave, Erin the owner called to inform us that our oldest dog was attacked by a Bull Mastiff and needed medical attention and that we needed to take him. We're in Florida offshore and she didn't call our emergency contact. We had to make arrangements to have him picked up and taken to emergency vet care since this was on Sunday. What a great way to start a cruise. Needless to say, we felt betrayed and unappreciated. We love Tiffany, she actually is what a great customer service is all about. To bad Erin has no understanding of what that means. I wouldn't recommend this business to anyone, not if you value your furry friends. We'll go to Animal Clinic instead. read more

We've been taking our dog here for 6 years. He loves it! They have awesome groomers and take good care of Murphy, our German Shepherd.

One of the worst places I have ever set foot in. I have been here a bunch of times since this is where my boyfriend takes his dog and I have been the one to pick him up and drop off alot since his schedule has changed. Every time I go there the blonde lady up front is so rude and short with you majority of the time and have even seen her be the same way to her workers which is probably why I have seen so many different people. We use to use them for grooming too but we can't get our dog groomed there anymore as I was told when I called to make an appointment (very rudely I might add) "you need to find some where else to go " no reasoning or anything. I know my boyfriends dog is good for grooming since that's what we are always told and he is well behaved when we have to do some at home trimming so I don't know why we have to find somewhere else. Also lately about the past 2 to 3 months I have noticed on the cameras they aren't keeping the place very clean and a few times a week during those few months my dog has poo in its feet or even other places where poo shouldn't be. This place is horrible and my boyfriends pass finally ended so we have gone else where and we are alot happier!!! I wouldn't take my dog there so owners beware especially of the incredibly rude blonde up front. read more