1. Coconut Creek

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Dartmouth, NS

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Coconut Creek

3.6 (7 reviews)
ModerateAccessories
Closed • 10:00 am - 9:00 pm

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The Shoe Company

The Shoe Company

2.3(10 reviews)
0.7 km•Dartmouth Crossing
•$$

At the end of March I noticed one of my Ugg boots had ripped along the back seam. I bought them…read moreabout 3 years ago and no longer had the receipt. Sad day! I called The Shoe Company/Town Shoes to ask if they did repairs. The girl I spoke with asked me to bring in the boot and the manager could have a look. When I brought it in, the manager "T" told me he could tell the boots were well taken care of and while he couldn't have it repaired, he could call head office to see if it could be replaced. I was totally wowed! He promised to call me back in a couple days with the verdict. A few weeks passed with no return phone call :-( I finally called back and "T" told me the boot could not be replaced but asked me to drop back in and he'd give me a $150 credit which I thought was more than fair and drove there immediately. When I asked for him in the store, he asked me for the other boot. When I questioned him (as I had no reason to bring it with me when I was simply picking up my credit), he told me he had to send the boots back in order to give me the credit. "What?? I give my boots away and get $150 back? The boots cost double that and look brand new!" He told me he'd give head office another call to see if anything else could be done. Again, weeks went by. I called the store back and was connected with a second store manager, also named "T". This "T" was shocked at how long the boot saga was taking and promised to look into it and committed to calling me back in a day or two. Do you think she called me back? Nope! More weeks went by and again I was forced to call them back. "T" told me she was going to call the company they deal with which does shoe repairs to see if it could simply be fixed and, you got it, would call me back in a couple days. After all these months, finally! I was getting what I wanted done in the first place! Well, guess what? Weeks passed and sadly, "T" did not call back as promised :-( Finally, I call them back and I'll admit it, I was a little pissy when I was patched through to manager #3: Danny (yes, I spelled out his name -- you'll see why in a minute). He put up with my rude tone and promised to find out what was going on with The Boot and promised to call me back in a day or two. He called back! Yay! He told me my boot had been repaired and when I came to pick it up, I was to ask for him as he would not let me leave the store unhappy. Well, I picked up my boot this afternoon and it looks good as new. I asked for Danny and not only did he profusedly apologize for the length of time it took to fix it, he gave me a %50 off coupon for any item in the store. Danny: you are fantastic! In my mind, you alone saved my impression of The Shoe Company and its lacking of good customer service.

Purchased a pair of Sandals that were discounted but then supposed to have another 20% off on top…read moreof the discount and the cashier wouldn't do it. Went in next day and an older cashier gave the 20% off but wss a bit insulting with a comment. Staff is definitely unfriendly in the Dartmouth store. Won't be returning there again. Selection and value were okay but service is seriously lacking.

Banana Republic Factory Outlet - Inside

Banana Republic Factory Outlet

3.8(8 reviews)
0.3 km•Dartmouth Crossing
•$$

I am a huge fan of Banana Republic. I am not a huge fan of their prices. So I was very excited to…read moreget into the outlet store in Dartmouth Crossing. The pros: 1. Great looking clothes at deep discounts 2. Great selection in a wide variety of sizes 3. Store is attractively laid out 4. Mannequins show outfits that I never would have thought to put together 5. The email coupons- sign up for them The cons: 1. Staff seem to go out of their way to avoid helping for the most part 2. The outlet line is not quite up to the same standard as the regular retail line Overall I was very pleased with my shopping experience. Don't go in expecting to be greeted immediately at the door and assisted throughout your entire shopping experience as you are at the BR flagship stores because it's not going to happen- it is an outlet after all. The quality of the outlet line is slightly lower than the flagship line, but still on par with Gap or better. I was able to put together several outfits in under 30 minutes and left feeling as though my time there had been well spent.

I work across the street/parking lot from this store so I am in here often. Over the course of my…read morejob my wardrobe has basically become a Banana Republic closet. I am glad that it's an outlet, because not only are the prices really good, but I actually prefer their selection to that of the main store in the Shopping Center, which I feel is geared towards women about 15-20 years older than me. Being so close I've learned to wait for good sales and have scored some major deals. My only issue with the store is that I find the turnover of clothes can be a little slow, but I find the get enough new pieces in regularly to keep me coming back.

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Banana Republic Factory Outlet

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Coconut Creek - accessories - Updated October 2026

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