Eh. Only stayed there for one night. First off they charge you a "resort fee" for the water park and WiFi even when the water park is closing in 2 hours after i checked in and then claim their WiFi is free but it's part of the resort fee. WiFi is terrible also. All you smelled was weed and saw people smoking weed. The beds were very uncomfortable! Only like 10 channels to pick through didn't even tell you what channel your on or even have a piece of paper telling you what channel is what. I know I won't ever go back there again, thank god it was only for 1 night. read more

If I could give it any lower I would. A below average quality in with a below average "water park." This weekend I WAS filled with excitement to be staying at "THE COCO KEY". When I arrived utter disappointment overpowered my excitement. Customer service was subpar. After checking in I did my normal routine and did a bed bug check. LOW AND BEHOLD BED BUGS !! On top of the sheets. What type of place is this? Does cleaning not exist? Now in attempt to save my sanity I called a family member that was also at that hotel and guess what ?!?!?!?! BED BUGS?? This makes no sense!! NEVER STAY HERE UNLESS YOUR WILLING TO GET SICK AND TAKE HOME BED BUGS. read more

Low budget motel, not worth a penny even at the discounted price on Bookit.com. Customer service sucks, rooms need to be torn down and not just painted over. The Orkin Man can become a millionaire fumigating this hostel! 1st floor Exterior rooms aren't safe and open directly to the unsecured parking lot! The 1 star I'm giving this place is more than it deserves. Don't waste your $$$ people, it ain't worth it. read more

Worthless management team you'll have better luck finding a unicorn than a manager calling you back . They have an ongoing grudge with my 50.00 deposit it's been over a month (they said 5-7 business days than a month now 50-60 days is the new time frame ) and they're like a ship in the burmuda triangle JUST LOST AT SEA! I'll probably die of old age before I get them to answer a phone call or once i get it whichever comes first (50 yrs later). The rooms are typical don't expect anything special. Lifeguards were on point. Don't go here unless you want to loss all your hair from pulling it out. read more

Cheap... but you get what you pay for. It was crowded (no capacity limits for Covid-19), dirty, no one checking for wrist bands. My husband asked how many people were here and the attendant said "I have no idea." Crowded! Like... you have a 109% chance of contracting Covid19 here crowded like 15 minutes after we arrived. It wasn't that bad initially. Anyway.... They cleared the pool twice.... once because someone pooped in the pool. Swim diapers don't seem to be required. Even when, there's no poop, the water was salty. I have no idea why the water was salty. My kids said "I don't want to be here." They didn't like the slides because there weren't enough tubes. I guess the same kids were going down the slides and not sharing the tubes (I.e. not regulated/supervision). The ground is gross so wear flip flops or better yet, swim shoes. Either way.... we had to leave. We couldn't take it. The pool at the hotel was so much better. read more

The room had a weird smell when we first walked in. The AC was up pretty high so it was cold but needed to help air out the smell. We paid way too much for breakfast that is offered free at many other hotels. We had to make and serve our own food not sure what we were paying for. Worst of all a ring was lost I planned to propose to my lady on our cruise. While on the cruise the security team allowed me to use their phones to call the hotel I received absolutely no assistance. I was transferred to a person that was never available multiple times and was disconnected a few times as well. I had to physically show up to the hotel for someone to give me a website. Customer service is horrible and the place is outdated and not clean read more

If I cant put a negative star. I will put it. That hotel need attention for the health department.. you can see hitches inside the rooms and you see pee for all hall... I came last weekend for my daughter birthday and i need to reserve at another hotel.. i paid cash and after a hour that i paid we decided going out , the reception didn't want to me the money back they said that i need to wait that night and in the morning they give me my money back... definitely i will never go to that place anymore in my life... PLEASE BE CAREFUL AND STAY AWAY read more

Spent the weekend here with the fam, and i must say this place is incredible! You literally don't need to leave your hotel at all! It has a water park, arcade, and my favorite was the movie night at the pool. The price is decent and the staff was very accommodating. Also, the bartender at the pool makes the best piña colada I've ever had! We will most definitely be returning and I recommend this for anyone who's looking for a mini get away without having to spend too much! read more

Worst place I've ever stayed. Zero hot water the entire time we were there. Didn't call and complain the first two days because the water was at least luke warm. Called and complained every day after that. Said they would knock 50% off my room rate each day I complained. Only took $90 off my bill. The front desk wasn't recording the fact that I was calling and complaining. Booked this place on a different site and registered 5 guests. Got to the room and it had 2 full size beds. They then tried to charge me $15 a night for a roll away cot when I had paid for 5 guests already. They then informed me that all reservations are for 4 guests only. Even if you book 6 or 7. You get the same accommodations. Two full size beds and 4 arm bands for the water park. Additional armbands are extra. read more

Horrible place its falling apart stained sheets blackened towels waited 2 days for housekeeping to send towels... garbage all around pool side same garbage was there upon arrival same garbage on my departure lifeguards unprofessional horse playing with each other and having groups of friends coming to water park to start trouble with actual paying guest and lifeguards allowing grown adults to skip children on the outside slides ! Pool in front had bandages cups and all sorts loose particles floating in water 4 several days had 2 wait 3 days for a microwave sent to my room ohh and the actual water park area smells like a the local trash dump rotten smells threw out park locker area is so bad the smell it caused my daughter 2 vomit never smelled anything worst so bad u cant smell chlorine if they even use it in this institution never in my life would return or recommend... arcade steals ur coins 90 percent machines dont work take ur credit from card and machine goes blank attendants to assist food area waited 20 minutes before a kitchen employee appeared when I asked bartender for help and she did so then person had additude to take my food order sad that I hadn't researched place prior read more

I did Have some things that I did Not Like and truly would have Stayed somewhere Else, But I Had payed in full and Just Decided to ride it out for the Better. Do you Ever Read YELP? After My Stay I was Reading What Marilyin. W Wrote. I Should Have Looked At this First . Due to the Fact that I really Feel her Words that she Wrote After My Stay. The Main Pool Closed At 10 PM , What Happen to 11 PM ? and The Jacuzzi had to many Kids Swimming in it! I just Did not use It . The Coast Of Your Breakfast was $13. I would have thought it would be Better to eat At Coco Keys ? Not. There is a Golden Corral, Ihob and Denny,s Right there at your Front Door . There Prices was Way Lower and Better Variety to Choose From. Would You Pay $13 and have to Cook Your Waffle too? Its about the Service that you Pay for . The Water Park Slide had 3 Big Slides One of the Slide Not Working the Blue and Orange, And the Red And White had only Two Tube which made the Lines to long . the Yellow Had Lots of Tubs No Waiting I wanted to Take My Kids to The Magic Kingdom No Way To Get Them There ? Had to use Lift/Uber Service No Hotel Shuttle Bus Six Days , Would I do it Again? 1st Pool Hrs and Jacuzzi 2nd Water Park Water Slide Not In Service 3rd No Shuttle Bus 4th Breakfast Coast read more

A value for the price. Rooms were clean and semi up to date. But the cost was much lower than a newer resort. Almost all rooms are near the pool and the staff was friendly. read more

Don't listen to the bad reviews . This place is one of the best places I stayed in Orlando . The rooms were great with clean bathrooms. Breakfast buffet was amazing. Give it a try! read more

This place is gross. There is roaches in the rooms and the rooms are not that clean. I hate roaches and I think a hotel should be spot on with their hygiene. I will literally never go again. read more

Horrible horrible horrible!!! Do not book with these people! They accept your reservation and then tell you that they are fully booked. Then they promise you a room and charge you over the phone and tell you that you are lying even when you show them the charges on your account. Plus they charged my card twice saying it didn't go through! I had to call my bank account to cancel and all. It was simply horrible! But everything in the area was fully booked. read more

Do not rent for you or your family in this roach infested motel. It's not a hotel trust me. The water park was ghetto as all hell and the customer service wasn't much better. They moved my hotel room 4 times because of roaches. A Super 8 would of been better. The life guards in the water park was more worried about flirty then watching the kids. Please never go here on vacation and if you do don't stay in building 2 or 4. read more

I have never been to a hotel this poorly kept. It's called a resort but is far from it. The room was straight out of a horror movie, from the moment you walk in it smelled musky. The furniture super old, the microwave was yellow, I'm not sure if it was from lack of cleaning or just plain old. The bathtub had mold on it and the shower head was not clean at all. The worst part was that before I started unpacking I found bed bugs. That's when my husband and I decided to check out. Next time I'll make sure to check yelp. read more

I really wish I had taken the time to research before booking. We had a hard time sleeping because they use blinds that don't fit the window and it's the brightest hotel room I have ever spent the night in. I suffer from chronic migraines so I really need a dark room at night. We were very disappointed. read more

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Horrible customer service. Poorly executed cancelation policy. Practically robbing my small business of thousands of dollars by not letting us cancel a large booking when we notified them a week in advance. The manager referred us to a hot line that didn't connect to any person or any machine. Worst experience I've had In Orlando. read more

We had a decent afternoon at the Waterpark on Friday (after it took us about 35 minutes standing in line to check in). The rooms are a bit run down (the furniture looks as though it may be from the 1970's) and a bit beat up. The pictures on their website must have been taken when the "resort" was brand new! However, we decided we would try to make it work so the front desk was not contacted with our concerns right away. On Saturday when we returned from a birthday shopping trip for my Grandson at Disney Springs we decided to go to the Waterpark for the afternoon. When we arrived it was so overcrowded (I'm pretty sure they were well over their "occupancy" limit) with the loud factor being off the decibel scale, we were afraid that we would loose the boys in the sea of people. I am not exaggerating. Also, the machine to purchase arcade passes did not work and it appeared that the majority of arcade games didn't work either. Both days the toddler area of the Waterpark was closed due to "human sickness" and that is all they would tell us. Maybe it would be different if they would reserve the Waterpark for hotel guests only but it appears that they open the park for anyone if they pay a fee. When we approached the front desk with our concerns they were less than helpful. Told us we were past the checkout time but they would allow it this one time. Not what can we do to make this right, etc., Does not surprise me one bit that they did not document our concerns. Very, very disappointed. I was hopeful that the reviews were not as bad as what I read, I was wrong. I will not be visiting this park ever again. Should I hear of anyone even thinking of going I will give them my true life experience with CoCoKey. read more

I would never return and I would warn you to avoid at all costs. This will honestly be a long read, but know that I am not complaining for complaining purposes. I have specific reasons why you should not stay here with your children. We arrived late and the front desk (Corey I believe), was sweet, nice and very friendly. We start walking to our rooms and the horrors begin. The hallways of building six (specified for a reason) are dilapidated and are not taken care of. The rugs, walls, and doors looked dirty and not maintained. I can overlook this as I am not expecting a hotel catering to children to maintain the exteriors on a 24 hour basis. We get to our room, my wife immediately notices that the luggage mat has wet gum on it, the dresser has a huge scuff mark and the walls and rugs are also dirty. I can semi understand the hallways, but why aren't the rooms maintained? I told my wife, let's just go get something to eat as it was late. We went downstairs to the tradewinds "restaurant". Pizza and wings were okay, not much to be desired. We go back to the rooms and I walk into the bathroom and the bath hook is hanging by a screw. With very minimal effort I was able to remove the hook from the door (was about to fall off). It was heavy enough hurt to anyone. A shelf in the shower was being held by a strip of glue (I have video of me moving the shelf fairly easily). I called front desk and was told someone would be right up...of course no one ever shows up. Next morning, before I head downstairs to speak to the front desk...I'm greeted in the shower by a little critter friend. So aside being unsafe, this place now has ROACHES. So I head to complain to the front desk to speak to a manager, none was available. I speak to Ethan, a nice young man who was very accommodating and understanding. He explained a manager would soon be in, but I was heading out. He stated , evening manager Yosh, would be in later when I return. I handed the hook over to Tania who was incredibly sweet and explained she would have a manager and maintenance look into it. When I returned from my day, I spoke to Yosh, who was aware of the hook issue and said the issue should have been fixed. I showed him the pictures if the little critter, the dresser's scuff mark, the bathroom's shelf and hook. He was easy to deal with and worked with me to appease me. He said that someone would be in the next following day to take care of the shelf as he was unaware of it (completely okay with me). He put some notes into the system to credit me for my hassles. Same night we called for extra towels...it's 6 days later, and I am still waiting for those towels. At this point, my growing frustrations are not worth calling front desk and or speaking to a manager...so I will now list them Ice machine was not working, had to go a floor up. Hallways would stay dirty for days. I saw the same paper and plastics in front of a door for two days, never cleaned. On our fourth night we returned from the park, I laid down on the bed and saw a HUGE ROACH on the ceiling. I killed it myself (against my wife's wishes), and took a picture of it next to the coco key TV chart to show that is what I found at THAT hotel. I had two rooms (party of 6), the other room's bathtub was clogged. I had to speak to front desk. They came to clear the clog, and left the entire bathroom a dirty mess. My parents needed to speak with front desk to clean the bathroom (even though the cleaning crew has pass the room). which leads too... Us noticing that bathroom floors are NEVER cleaned. Dirty sheets are not cleaned even if they are noticeably dirty. You have to specifically ask them to be cleaned (because they "conserve water"). Now....for the reason why I mentioned the building #. You have to enter the main lobby and walk past several rooms before you get to the water park. All visible rooms/hallways are well kept. Which leads me to believe, if you order directly from them, they take care of you, if you order through discount/bundle sites (will not mention which), they pretty much say, your cheap, so you get cheap care. Remember the shower shelf....six days later, shelf is still not fixed. On my very last night, not one, but both key cards were de-activated. They wanted to give me some excuse that cell phones and credits de-activate these cards...but how can this happen to both cards, when my son was holding one, and he doesn't have a cell phone or credit card. Finally...last day just to be sure that I did get my credit I go to check out and of course...there were no notes in the system and I did not receive my credit. The front desk asked why I was receiving a credit....it took everything in me not yo say "because your hotel is crap"! From HUGE ROACHES to dirty bathrooms, this hotel is disgusting and not safe for children. I do not see an option to upload pics, but if I find one later, I will glad to post. I would not recommend this place at all. Avoid at all costs! read more

My experience with staying at the Coco Key Resort was very disappointing! First, when I checked in, I was hit with a whopping $144 in hidden fees for my stay, even though no such thing was stated under my booking. This fee would have been even higher if I had a vehicle for them to charge me for using their lot. As it was, I was being charged to use their pool, even though I told them I had zero interest in swimming. I was strictly there for Universal Studios. I was told another portion of the fee was because of the "free" shuttle to Universal, which was within walking distance anyways. Their shuttle service was very selective with pick up and drop off times. Nothing ran during the daytime, so you're stuck if you wanted to leave the park mid-day. The door to my motel room only latched when slammed shut. If not slammed, it could still be opened from passers-by. The tv wouldn't work upon my arrival, so I had to wait 2 hours for maintenance to come and fix it. I was originally told by the front desk that someone would be over to my room in "six minutes". Two hours is quite a difference from six minutes! When the maintenance man was leaving, he told me to "lock your door", giving you an idea of how sketchy the location was. The blinds were warped, making it easy for prying eyes to look inside my room. Spots in the shower appeared dirty and moldy. My room connected to TWO other rooms- one shared a door from the main room; the other connected from the bathroom! The walls and doors were so thin that I could hear the other guests far too easily. In fact, every morning I was there, I could hear the alarm go off from a neighbor's cell phone. It was so loud, the first morning, I thought it was my own alarm going off! If I understood spanish, I could comprehend the entire conversation from the people staying on the other side of my bathroom. You hear everything through the walls and doors! On the second day, after being at the park all day, I returned to my room to find the key wouldn't work. I had to pay another trip to the front desk and wait for the maintenance man to escort me to my room to get it working. The sink made loud, interrupting draining noises throughout the day and night, waking me up on more than one occasion. On the second night I was there, I was woken up by loud blaring music during the night. I could literally feel the vibration while in bed. I was going to speak to the front desk (again), but there were three men congregated outside my door with their car headlights shining right into my room. I didn't feel comfortable leaving my room with them outside my door. I spoke to the front desk the following day. The neighborhood was sketchy with a lot of shady-looking and acting characters around. I didn't feel safe here and regret ever making reservations for Coco Key! There are numerous better options available for people to stay at. I absolutely do NOT recommend staying here! read more

Don't, I repeat, don't go here!!! My room was so outdated and gross. When arriving, my check out took about a half hour. They charged me for two rooms. They had no idea what they were doing. Then I was told that there is a $35 charge each day for the waterpark. It CLEARLY states on their website that the waterpark is free for Coco Key Resort guests. One employee said, "Oh that's strange. It's not free. There is a mandatory fee of $35 a day for the water park." I have a picture from the website that, again, CLEARLY states the water park is free for Coco Key guests. If this is any sort of a good business, they should refund my money for what they charged me for the waterpark! It's ridiculous! The parking lot is very shady! There were people sitting in cars just hanging out. I was afraid to get into my car, especially with my son. The place looks nothing like the pictures on their website. Please don't stay here! read more

CoCo Key - Resorts Near Me - Orlando, Florida

From the moment we opened the door it was aweful !! The room smelled like a dead animal. We asked to be changed but weren't. They sent some smelly man to come spray so now it smelled like perfume covered dead animal. Our phones had no service in the motel. The "waterpark" is only open from 11-5 & they only open parts of it at a time. Some slides my kids could use but the main play area they kept closed for the majority of the day. I asked why and was told because they didn't feel the need to open it for such few people. WTH we paid too !! The restraints said they were open until 10 pm. We went to eat at 8:30 pm and all of them were closed. Could not find any place to eat had to call & order delivery Pizza Hut. Checked out after first night and spent the rest of our vacation at a Disney resort. Never staying at this stinky waste of money poor excuse of a motel again. Beware stay away !!! read more

This is an inexpensive hotel at the intersection of I-Drive and Sand Lake Drive that is a hidden gem. Clean and newly painted, big foyer, kids play area, concierge desk. Has a nearby pool with a jacuzzi and spacious cabanas about the pool for those who like shade. Within the hotel complex is an entire water park! For tiny kids, medium kids and grown -ups. The room cost like $39 with a $20 "resort fee". You can't beat the deal! There's a Pizza Hut at water park pool side--and a Tradewinds restaurant that has meals free for the kids. Lifeguards on duty--and plenty of them! Across the street from a Pizza Joint, around the corner from the biggest indoor McDonald's play area. On the Trolley stop line. It doesn't have good bus service to the parks (you catch them next door or down the road). But this is a great secret "staycation" place for the locals or people with cars. read more

We arrived at this crappy hotel on July 29 2015. Walking through to get to our room it smelled like mold and like a dumpster. Place was very dirty. Now the worst part. We get to our room, set food on the table and instantly watch BED BUGS scatter! I checked both beds and seen hundreds on the side of the bed and behind the bed. Five minutes later we walk out of that horrific site! We we to the front desk and the man there was anazing. He instantly gave us a refund, his managers card and apologized. I found it odd that it seemed like it was a normal activity to have customers complain about BED BUGS! Anyone that goes here and stays needs to follow the BED BUG protocol before going back to your own home. Don't bring that infestation home with you. The water rides are not worth the bug bites. Prisons are cleaner than this big infested place! This place needs to be shut down by the health department immediately! read more

This place should be shut down!!! If I could I would give it a negative rating. We stayed for 7 nights. Never again!!! This was prebooked 6 months in advance. They are not doing any up keep. The pictures you see are from when They opened. Nothing in this place remotely looks like this anymore. We arrived late 10pm. The person in front of me was checking out early and getting a refund for 3 of the days they did not stay! We get to our room and: 1. It was a dump, 2. It was not what I reserved. We went back to the desk. The customer service does not exist. Apparently the rule the customer is always right doesn't apply here. We get our correct room, unable and settle in for the night to find ants all over the bath room. We call house keeping and they say"we will send maintenance over". The next day we are leaving for universal for the day and again complain at the desk. We get a well tell maintenance and of they can't fix out we will move room. No fix no message nothing. We eventually were able to change rooms again after we showed them several pictures of the ants. The new room was tolerable. It still had issues. Lights not working, shower constant drip, fridge didn't work properly. Now the water park: Falling apart! Caution comes are up around sinking pavement. One Water slide completely shut down. Not enough tubes for the slides and half of them were deflated and had patches on them. I could move in the pool with out getting chunks off hair wrapped around me. The life guards are more interested in conversing with each other than watching the slides. My soon almost collided with another person. We counted 5 other people complaining to the employees with no resolutions! read more

Surprisingly, we had a good experience here. Check in was easy & all the staff were pleasant and helpful, especially Mrs Gloria. The carpet in our room felt "peculiar" so we kept our flop flops on at all times. Other than that, the room was clean and fresh smelling. The coffee & towels were always replenished. The beds were good... Not great, but comfy enough. The water slides were fun & there were plenty of lifeguards. The music was waaay TOO loud, but it did help to drown out the sound of the freeway, behind the waterpark/ hotel. Photos on the website do make it look better than it really is, but it is not as janky as dome of these reviews make it seem. Unfortunately, Several cars were broken in to one night... but not just at our hotel ...at 3 others in the area. The security guard was helpful in getting maintenance to help with the shop vac... getting the glass cleaned out of the cars. Co Ci Key is very convenient to Universal. Good food options are within walking distance. Go carts, zombie hunt, and other fun stuff close by, too. read more

Finally know what this place is about. I know there's a location in new jersey but have never been. The rooms are clean. Decently priced. And the girl at the front desk was friendly and efficient. I am also glad they let us check in early because there were rooms available. read more

My wife, my ten-month-old and I all stayed here for a couple of nights recently. We live about 2 hours from Orlando and decided to do a mini-spring break at Coco Key. What we discovered is that this is a really awesome hotel for kids from about age 4 or 5 up - not so much for toddlers. That being said, the place was PACKED with kids. I can't imagine a better way to spend a day. Plus, the hotel is centrally located on I-Drive with all that entails (good and bad). The on-site restaurants seemed to be designed for feeding large numbers of kids quickly. Again, both mornings we went down for breakfast and the place was packed. The waterpark itself was pretty awesome; it has both an indoor and outdoor section. Some of the outdoor slides for the older kids were pretty cool. All-in-all, a good deal for the money, especially if you have school-age kids. We'll be back when my daughter is a little older. read more

After spending a week in Orlando running around and walking around all theme parks this was the most relaxing place to be. You can have a drink and lay back while your kids play and enjoy. The slides are actually pretty cool for adults also. read more

CoCo Key - Coco key - Resorts Near Me - Orlando, Florida

When we got to the hotel and checked it we made it to our room and the ac vent was broken, only one outlet worked, barely any toilet pressure. Had to walk to the other side of resort to find a working ice machine. Crappy patch work for a hole in the wall. Almost didn't want to take a shower in the bathroom. Definitely wouldn't have payed full price, thankfully we had a Priceline deal...... read more

Charged me $34 resort fee when I checked in even though I was told $18 when I booked. Room smelled like mildew and TV didn't pick up much even though they have dish network. Not worth what they charge. Find another hotel. read more

This was my first time at this resort. My boyfriend and I don't have kids yet and the only reason we stayed here was because of its location. The hotel was pretty basic, clean and spacious room, the pool was average and their "fitness" room only had 2 treadmills, 2 ellipticals and some free weights. I didn't really care about any if this because like I said, I wasn't here for the hotel. We checked in on a Tuesday and everything was nice and calm until the weekend came. I do not know where these people came from, but the were GHETTO. They must have been having some kind of offer for locals because the worse crowd showed up. You had people jumping in the pool with their socks on, pregnant women with tattoos all over their face. It was a scary scene. I will definitely never bring my kids (when I do have them) to this place. If you want to have an ok time please come during the weekdays and avoid it at any cost on the weekends. The crowd really kills this place. read more

Right off of the bat I shoulda known something was wrong. I made my reservation a couple of months before our trip. We made it at this location because they had a shuttle that could run us to Universal Studios and also allow our children to play in the water park there at the hotel. When we got to the hotel to check-in they tell us that the "complementary shuttle service "wasn't really what it was made out to be. It had to be reserved more than 24 hours in advance. Then they told us that it was only a quarter of a mile walk, we walked 4.3 miles to get to the park. Then when we return we were able to physically get into a room because prior to this we were only allowed to pre-check in, and we found bedbugs in two of our joining rooms. read more

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This place should be called Cockroach Hotel. I found on Groupon and I thought this seems like a Nice get away with the kids at a decent price. Never again. I had to wait 4 hours to check in an when I finally got a room took all luggage to the room it was not cleaned so I had to go back to front desk and notify them. Had to wait another hour to get a room. Front desk staff was nice enough to give me two free breakfast vouchers very nice of them. Pools and slides were fun we all had a blast with the kids they enjoyed that part! Later that night everyone is asleep I get up to use the bathroom and there's roaches!! Here I am on my vacation with my family and I have to call my husband to kill roaches in the middle of the night! How disgusting and off putting!! So if you are look for a place to take your kids to have a nice time overall I'd choose somewhere else! Because now when I get back home I'm going to have to unpack outside just to make sure no roaches came back with us! Very stressful vacation. Oh and to post this I had to give it at least one star but I give it -0 read more

CoCo Key - This is a cockroach that was in the hotel! One of many that were killed during our stay! - Resorts Near Me - Orlando, Florida

The floors were filthy. Even after I mentioned it to the front desk, our feet would be filthy walking form the bathroom to our bed. There is NO cell service for AT&T, and the wifi is SLOW. The bartender closed the bar early. There was no ESPN or ESPN2 on December 31 or January 1 of our stay. The front desk was unconcerned with correcting the issue. No bowl games for our family. Couldn't stream because of the (previously described) very slow wifi. A terrible experience, it was money poorly spent. read more

The only thing good about this place is the pool! Rooms are dirty and dusty. When i asked for them to clean my room all they did was change the sheets on the bed. The sink which was dirty with coffee stayed with the coffee stain. Hair balls on the floor were still on the floor when i got back. So the next day i left a note with all the things that needed to be cleaned! No one to pick up garbage or enough bags for garbage.. Thank god i brought my own walmart grocery bags. The refrigerator pictured on the website is not the one you actually get its smaller! The security is good and the staff is friendly other than that the place is pretty gross. Would definitely not recommend to anyone! read more

We came to Coco Keys for our first family holiday to Orlando in October. We arrived at the hotel at 11pm after a very long 2 days of travelling and we were greeted by friendly staff at the reception who were very helpful. I just wanted to first mention as it seems vital we had coaches to Universal studios provided by the hotel but NOT to any of the Disney resorts. Luckily my parents hotel down the road allowed us to book on as guests, but that did mean a 20 minute walk every morning. We did miss the coach once and it cost us $50 dollars one way!! Hotel Room - Our rooms were lovely and spacious and we were lucky enough to have joined rooms as my mother in law was also with us. Beds were really comfy and he cleaners came to clean our room and change bed sheets every day. Only negative i have about the room is the air con was a little loud and sometimes we had to turn it off then the room was hot. Swimming pool & Water Park - Our kids loved the waterpark and the other pool located near the main entrance. We only went to the waterpark twice as it was closed 3 days of the week and only open closer to the weekend so was busy as it is open to the public. The water on the play area is blinking freezing!! its like tipping ice over your head! even on a hot day we found it too cold. Besides that the kids loved all the slides and my little one really liked the little toddler pool. The hotel also put on a late night swim and movie night which my kids loved. Only other negative point to mention about the pool is that their was to much chlorine in the pool, it stripped the color off both my daughters bathers and after they had been in the pool too long their eyes would be red and burning and they would need to put a flannel on their eyes to help sooth them. Even when they had googles on. It also discoloured our wedding rings. Food & Drinks We barely eat in the hotel. Mainly because it was awful and pricey. But to be honest we were right on international drive and there were so many places to eat it wasn't really a bother. Drinks were expensive and disgusting. The only bar we saw open was the one next to the waterpark. The smaller pool which we spent most of our time at never seemed to be open. Which did not bother us to much as we dont like to drink to much alcohol. Hope this review was useful. Despite some negative about the hotel we loved this hotel and so did my kids, they haven't stopped talking about Coco Keys and are nagging us to go back again. Which we will do. We did record some footage of the hotel and facilities and some of the stuff they had on. I have linked these below. https://www.youtube.com/playlist?list=PLyELYEoDtthc_x9kbl9zDvTX61q1249Vb read more

This place is dirty, rundown, and poorly managed. I took my son on vacation. The front desk staff were rude and dismissive. The supervisor just laughed and said "but I bet the kids had fun, cause kids love water" when I expressed some dissatisfaction. I had to ask to get my toilet, that ran constantly,repaired 3 times before it was repaired. On 2 different days they did not restock my towels. The first time they never brought more. When I stopped an employee and asked about how to get some after calling the front desk she only told me that they were busy up there and walked away. There was not even a curtain over the blinds. People walking outside could see in my room and lights shined in all night. There was no place to plug in the microwave or tiny coffee maker. I had to carry it to the bathroom to plug in. This is a dreadfully poor place to waste money. The room had an overpowering smell of cheap cologne. The couch was stained and dirty. Do not stay here!! read more