This location is by far the worst experience I've had at a Coco's. The first time I went, I purchased 2 large brown sugar milk teas $6.49 a piece and received 2 large regular milk teas with pearls, before I could even tell the cashier on till that this was not my order they swiftly turned around, helped the next customer and proceeded to ignore me as I stood at the pick up counter for another 5 minutes. I left, because it wasn't worth it for me to complain and wait for a new drink as I was in a rush. I went back to this location yesterday and was served by a different person. I tried to order a large brown sugar milk tea again with less ice but was quickly informed that less ice in this drink was not an option, so I ended up just ordering the drink as is. As I waited for my drink I noticed that the cashier promptly placed everyone's drinks in bags as he called out the order numbers except for my sister's who had ordered before me and mine. Even the people who got 1 drink had their order placed in a bag WITHOUT ASKING, we had 4 drinks between the 2 of us and our order was the only one we saw that was not bagged. We also quickly noticed that our drinks looked noticeably different than the other brown sugar milk teas we saw being prepared before and after ours. The drinks had almost no pearls/brown sugar added into them, which left our 3 large brown sugar milk teas tasting nothing like they should, as most of the flavour comes from the brown sugar pearls. Our drinks came out extremely watery because the iced filled the ENTIRE cup, so much ice I had to shove my straw down with more force to push through the ice cubes. I will NEVER be returning to this location, nor recommending it to anyone I know. This location has been known to be discriminative amongst people I know and my 2 experiences there have been horrible.
I ESSENTIALLY PAID $13+ FOR 2 LARGE CUPS OF ICE WITH A FEW PEARLS AND A SPLASH OF MILK TEA with a side of discrimination. read more