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    13 years ago

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    4 years ago

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    15 years ago

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    8 years ago

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    7 years ago

    customer service was absolutely terrible. The woman working was unbelievably rude and selfish. 10 out of 10 would not recommend.

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    9 years ago

    Great little shop with friendly shop keeper! She's very helpful! I found a great dresser and some glassware. Would recommend it!

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    13 years ago

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    Hub Furniture

    Hub Furniture

    (51 reviews)

    $$

    Old Port

    Went to their "everything must go 70% off" sale in Westbrook and found a bed frame we liked. The…read moreprice after discount was double what I found listed at multiple sites online. This was similar to a few dressers and couches as well. They would not negotiate the listed price even after being shown the price I found. Be weary of their "sales" as they may have things significantly marked up.

    I went in this spring to get a chaise for a reading nook. Matt convinced me to get an oversized…read morechair with an ottoman instead because then I would be able to move it earlier. I agreed with him and ordered the oversized chair and ottoman. It was delivered about a month later and I received the world's smallest ottoman. Even the delivery people were confused (delivery people were great btw). I called the store and asked how I ended up with the tiny ottoman and Sam said it couldn't be returned because it was a custom order. I told him I would come in the next day because the ottoman was ridiculous. So I go in on a Sunday and talk with Sam (owner) and Dawn. I explain the issue in that the ottoman is supposed to be the width of the chair, not less than half. I said I never would have purchased it if it was going to be so tiny as it is not even remotely what I wanted (think chaise). I ask if they can order me a proper size ottoman and I'll pay the difference and Sam says no because they can't take the tiny ottoman back. I tell him he can put it up and their discount attic and he says no because it's a single. At which point I tell him I bought my leather chair as a single from the attic (was originally part of a set). He continued to be extremely rude and condescending. Dawn was the only nice person there. She eventually got Sam to agree to take the ottoman back and found me a proper size one. I've purchased many items at Hub and always recommended it but will never go there again as long as Sam is there. Now if Dawn opened a furniture store, I would go there in a heartbeat. She is understanding and also a fabulous designer. I should mention, the person I bought the original chair and ottoman from (Matt) recognized his mistake and apologized to me for selling me a tiny ottoman for the chair. So - Hub is great if you don't have issues but if you have issues you are on your own. I will avoid this store like the plague from here on out.

    Cobwebs - homedecor - Updated May 2026

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