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Cobblers Bench Shoe Repair

3.0 (23 reviews)

Services - Cobblers Bench Shoe Repair

Shoe cleaning

Shoe repair

Shoe resoling

1 More Service

Shoe shining

Cobblers Bench Shoe Repair Photos

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Derek's communicative, receptive, and very cooperative. He's willing to work with you to solve whatever problem you're having with your pairs of shoes/boots.

Seriously?
Anne J.

I'm sorry what???? They are most certainly overpriced and the service is lacking but this is a one man show after all. The reason I'm giving them a 2 is because 1 star because they fixed my shoes and well another star just because. Honestly there is this sign (see picture) on the counter which states that there is a $2 fee for lost tickets and an additional 15min wait. I came with my ticket and he couldn't find my shoes and I still waited 15 min as he tried to figure out where my shoes were. The back of the store is not well maintained and shows are dispersed everywhere one on top of another. Honestly I won't be going there again I'm sure I can find better.

Replaced heels.

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2 months ago

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5 months ago

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2 years ago

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1 year ago

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Master Shoe Repair - My shoe! Not dropped off with heel stripped off from its back

Master Shoe Repair

(91 reviews)

I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L

I had my Jefferson brogans that I use for living history programming at Fort Washington NHP brought…read morein. I needed to have them get new soles, or so I thought. The owner said I only need to get new heels. A very honest guy. $50 for parts and labor is very reasonable.

Expert Shoe & Luggage Repair - Belts were the same size when I took them in to be shortened. The longest one was never shortened, the shortest one is now too small to wear

Expert Shoe & Luggage Repair

(82 reviews)

Chevy Chase

Brought two pairs of thousand dollar shoes here to be resoled and they did a terrible job. The…read morephotos speak for themselves. Now I'm stuck driving back to NYC to get them fixed, if they can even save these. I'm devastated. If you can't handle this kind of work, I'd rather you hand me my shoes and tell me to go elsewhere.

Another entitled reviewer attempted to gain the sympathy of readers with her one-star review by…read morehighlighting the price of the shoes this store allegedly botched with what she believed was a poor resoling job. She weaponized the cost of her shoes to convince us of her credibility as a customer who knows good taste. I'll do the same--but to uplift the excellent work of this small business, which has been here longer than I've been alive. I brought in a pair of Tom Ford-era Gucci boots in good condition and a pair of custom Golden Goose high-top sneakers in need of a full resoling. The Gucci boots, which I found on The RealReal and date back to the late nineties to early two-thousands, needed a rubber sole added to preserve their integrity for as long as possible. The rubber was perfectly cut and blended seamlessly with the leather of the original sole. As for the Golden Goose sneakers, I was nervous. I've heard horror stories from customers who went with third-party repair services instead of the brand's in-store $250 repair option. I took the risk of trusting this shop--because my family has been using it for years--and it paid off. The repair was excellent, every bit as good as what Golden Goose's own service should deliver. In conclusion, to the woman who complained about her two thousand dollar shoes: my two better, cooler, and more fashionable pairs look fantastic. For as long as my family resides in this city, we will continue to bring all our shoes here. Support small businesses.

Cobblers Bench Shoe Repair - shoerepair - Updated May 2026

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