I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L

I had my Jefferson brogans that I use for living history programming at Fort Washington NHP brought…read morein. I needed to have them get new soles, or so I thought. The owner said I only need to get new heels. A very honest guy. $50 for parts and labor is very reasonable.

Did not repair basic repair situation. Why advertise as a shoe repair at all? This is just a dry…read morecleaner.

This place has been there since I was a kid so it's perhaps 50-60 years it's been here. The…read morecurrent and previous owner are Korean and do very good work and also do alterations in clothing.

I'm the biggest procrastinator! I really wanted to wear these shoes last summer, but I couldn't…read morefind a repair shop in time before my vacation. This time I promised myself that I would do it ahead of my vacation, but again I procrastinated until the last minute. I found this repair shop and decided to call on Friday and see if my shoes were repairable in the time I needed. I'm assuming I spoke to Nick, and he said he can have the shoes to me by the following Friday (a week later) I needed them before Thursday as my trip was then. He said he can get them to me anytime after 2pm on Tuesday. I rushed over on Friday to drop my shoes off. Something to note, you have to pay before the repair which quite frankly I wasn't a fan of but I had no other option. I headed over on Wednesday and my shoes looked brand new! These shoes are so comfy and I would quite frankly cry if I had to toss them. The heel got stuck in the road on my trip and I was able to yank the heel out without ruining the job Nick had done! Overall great experience that I even considered bringing my other shoes to his shop as well!

I had three pairs of heels that needed the heel taps replaced, and a pair of beloved wedges that…read moreI've worn to shreds. Nick did a great job on repairing the wedges, replacing the sole and basically restoring them to like new. Very happy with the results and highly recommend!

had some loafers tha were fixed fast for a great price! They picked up my shoes from my address and…read moredelivered them a week later

I want to believe and trust in them, but my one experience trying to use them was decidedly mixed…read moreresult. The communication via text was very convenient and responses were very quick. Sadly, they said the sole of my boot was unable to be re-glued /reattached, even though to me, it looks like a very basic situation, & it was a brand new boot. but perhaps the way the boot was made, makes it nearly impossible to do without completely recobbling? One day when I have time, I will take it to get a second or third opinion. I assume they are good at what they do because they drive from the Quantico area only one day a week to pick up/ drop off orders, and they service multiple locations .

Have used this business twice to repair my boots Everyone is friendly. Fast and thorough repair.read more

Casmera should not be called a shoe repair shop. They should be called 'leather repair.' Over the…read morelast four months I have had three separate leather items repaired, cleaned and re-stiched/seamed. I had a leather jacket and two purses repaired. Bar none, the repairs were the best I have ever had done anywhere! The quality was outstanding! Their attention to detail is not something I see anymore. On all three repairs they found extra items that needed TLC and did them without extra charges. The staff is always friendly too. I would rate them 4 & 1/2 stars on their workmanship if I could. I would give Casmera 5 stars if they were not so in demand and took longer than expected for all the jobs. That is a great problem to have. Also, striving toward better communication with their customers about the repairs would definitely give them five stars. Don't go anywhere else. Go to Casmera. They were out of the way for me, but so worth it!

Excellent work Great service…read more Very good value Very reliable Very pleasant Convenient location

Wonderful neighborhood valet run by a lovely owner, always honest and attentive to quality.read more

I have my heels repaired here annually. $12 a pair and the quality of workmanship is great.read more

I had a great experience at this local shoe repair shop! I brought in a leather Apple Watch band…read morethat didn't quite fit right--it kept sliding and was really uncomfortable to wear. They were able to alter it perfectly, and now it fits like it was made for me. The craftsmanship was excellent, and you can tell they really pay attention to detail. It's such a simple fix, but it made a huge difference for me. I'm so glad I found a place that can handle small, precise adjustments like this. Highly recommend!

Craft Shoe Shop did great work at a fair price. My shoes came out exactly how I wanted, and you can…read moretell they really know what they're doing. I would have loved a quick call when they were ready, but honestly, between how busy things get around here and all the snow we've had, I get it. Stuff happens. All in all, solid local spot that I'll definitely be back to for future repairs. Happy to support a neighborhood business like this.

Just moved to area and brought my 5 pair of designer shoes to Patrick's Shoe Repair last week. I…read morepicked them up today, only to discover how badly they were repaired. Glue left on a pair of evening designer shoes. Heels badly repaired on all shoes. When I expressed to the shoe repair guy, how terribly disappointed I was, he had no regrets and did not offer to correct any of his mistakes. I should have followed my instinct and not left my shoes when I dropped them off. He would not give me a price on my repairs, until he reviewed all of my entire repair needs and was not friendly. If you have nice quality shoes and want to continue to wear them, avoid this place at all cost! It gets a zero rating from me!

Patrick's is my go-to cobbler. His work is impeccable, and his completion is timely. He gives me an…read morehonest opinion about what can be done to fix my shoes and boots at a reasonable price. And shoes that go in just for taps come back cleaned and buffed. When I bring half a dozen shoes at one time, as I sometimes do, I ask for a deal. He gives me a discount! If you want to save your shoes rather than throw them away, go to Patrick's!

Brought two pairs of thousand dollar shoes here to be resoled and they did a terrible job. The…read morephotos speak for themselves. Now I'm stuck driving back to NYC to get them fixed, if they can even save these. I'm devastated. If you can't handle this kind of work, I'd rather you hand me my shoes and tell me to go elsewhere.

Another entitled reviewer attempted to gain the sympathy of readers with her one-star review by…read morehighlighting the price of the shoes this store allegedly botched with what she believed was a poor resoling job. She weaponized the cost of her shoes to convince us of her credibility as a customer who knows good taste. I'll do the same--but to uplift the excellent work of this small business, which has been here longer than I've been alive. I brought in a pair of Tom Ford-era Gucci boots in good condition and a pair of custom Golden Goose high-top sneakers in need of a full resoling. The Gucci boots, which I found on The RealReal and date back to the late nineties to early two-thousands, needed a rubber sole added to preserve their integrity for as long as possible. The rubber was perfectly cut and blended seamlessly with the leather of the original sole. As for the Golden Goose sneakers, I was nervous. I've heard horror stories from customers who went with third-party repair services instead of the brand's in-store $250 repair option. I took the risk of trusting this shop--because my family has been using it for years--and it paid off. The repair was excellent, every bit as good as what Golden Goose's own service should deliver. In conclusion, to the woman who complained about her two thousand dollar shoes: my two better, cooler, and more fashionable pairs look fantastic. For as long as my family resides in this city, we will continue to bring all our shoes here. Support small businesses.