Raul took shoes that I'd gotten resoled at a local mall about a year ago, and he transformed them…read more The previous shop did shoddy, pricey work. The quality of materials Raul used, on the other hand, appears at this stage to have been superior. Time will tell, but he seems to have done a much better job.

I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L

Needed some repairs to an old but great pair of Cole Haan heels and this shop was close to my home…read more I dropped them off on a Monday and they were ready 2 days later. I rarely get shoes repaired so I can't comment if the price was comparable but since I love these shoes, the price was worth it. The finished product was great and I am excited to be able to continue wearing these shoes.

Did not repair basic repair situation. Why advertise as a shoe repair at all? This is just a dry…read morecleaner.

Service was professional, honest, and a solid value. I support family run businesses and i felt…read morethe integrity and care taken in serving my needs. I would highly recommend this business for you shoe repair needs.

I'm the biggest procrastinator! I really wanted to wear these shoes last summer, but I couldn't…read morefind a repair shop in time before my vacation. This time I promised myself that I would do it ahead of my vacation, but again I procrastinated until the last minute. I found this repair shop and decided to call on Friday and see if my shoes were repairable in the time I needed. I'm assuming I spoke to Nick, and he said he can have the shoes to me by the following Friday (a week later) I needed them before Thursday as my trip was then. He said he can get them to me anytime after 2pm on Tuesday. I rushed over on Friday to drop my shoes off. Something to note, you have to pay before the repair which quite frankly I wasn't a fan of but I had no other option. I headed over on Wednesday and my shoes looked brand new! These shoes are so comfy and I would quite frankly cry if I had to toss them. The heel got stuck in the road on my trip and I was able to yank the heel out without ruining the job Nick had done! Overall great experience that I even considered bringing my other shoes to his shop as well!

This place made my heels look like new. I only needed the heel tap and they buffed my shoes as part…read moreof their service.

had some loafers tha were fixed fast for a great price! They picked up my shoes from my address and…read moredelivered them a week later

Have used this business twice to repair my boots Everyone is friendly. Fast and thorough repair.read more

Casmera should not be called a shoe repair shop. They should be called 'leather repair.' Over the…read morelast four months I have had three separate leather items repaired, cleaned and re-stiched/seamed. I had a leather jacket and two purses repaired. Bar none, the repairs were the best I have ever had done anywhere! The quality was outstanding! Their attention to detail is not something I see anymore. On all three repairs they found extra items that needed TLC and did them without extra charges. The staff is always friendly too. I would rate them 4 & 1/2 stars on their workmanship if I could. I would give Casmera 5 stars if they were not so in demand and took longer than expected for all the jobs. That is a great problem to have. Also, striving toward better communication with their customers about the repairs would definitely give them five stars. Don't go anywhere else. Go to Casmera. They were out of the way for me, but so worth it!

We have been A&B customers for over 30 years (gosh I'm old!) and wouldn't think of going elsewhere…read more We moved from Bethesda 5+ years ago and yet I'm heading back to have shoes resoled and pants hemmed this week. Berc has watched our kids grow up and now they,too, drop off their clothes. He is a treasure.

Excellent work Great service…read more Very good value Very reliable Very pleasant Convenient location

I have my heels repaired here annually. $12 a pair and the quality of workmanship is great.read more

I had a great experience at this local shoe repair shop! I brought in a leather Apple Watch band…read morethat didn't quite fit right--it kept sliding and was really uncomfortable to wear. They were able to alter it perfectly, and now it fits like it was made for me. The craftsmanship was excellent, and you can tell they really pay attention to detail. It's such a simple fix, but it made a huge difference for me. I'm so glad I found a place that can handle small, precise adjustments like this. Highly recommend!

They quoted me $195 but charged $202.78. The men's leather shoes turned out great, no complaints…read morethere. The women's shoes were another story, one pair started falling apart after I wore them twice, and the other came unglued before I even had the chance to wear them. To be fair, they were nice about it and offered to fix them, but honestly, I would only bring good leather shoes here. For anything else, you're probably better off just buying new ones.

Just moved to area and brought my 5 pair of designer shoes to Patrick's Shoe Repair last week. I…read morepicked them up today, only to discover how badly they were repaired. Glue left on a pair of evening designer shoes. Heels badly repaired on all shoes. When I expressed to the shoe repair guy, how terribly disappointed I was, he had no regrets and did not offer to correct any of his mistakes. I should have followed my instinct and not left my shoes when I dropped them off. He would not give me a price on my repairs, until he reviewed all of my entire repair needs and was not friendly. If you have nice quality shoes and want to continue to wear them, avoid this place at all cost! It gets a zero rating from me!

Patrick's is my go-to cobbler. His work is impeccable, and his completion is timely. He gives me an…read morehonest opinion about what can be done to fix my shoes and boots at a reasonable price. And shoes that go in just for taps come back cleaned and buffed. When I bring half a dozen shoes at one time, as I sometimes do, I ask for a deal. He gives me a discount! If you want to save your shoes rather than throw them away, go to Patrick's!

Head new soles put in my shoes. Done quickly with good quality Vibram replacements. ($49)read more

We had a pair of shoes that belonged to my husband, who passed away from cancer. My son wanted to…read morewear them to honor his father. He wore them to a wedding at the end of August, and we noticed that the leather was deteriorating. He wanted to wear them to his brother's wedding, so instead of replacing them (for much less $$), we paid them $280 to "fix" them. They replaced the leather tongue, but all of the stitching around it disintegrated. They are no longer wearable. They NEVER mentioned that the shoes could potentially look a lot worse if they replaced the tongue. When we went in and asked about this, both Joe and Krikor we very defensive and said there was nothing that they could do. They said that when they restitched them, the material fell apart. Why not warn us this could happen? At least we could have made an educated decision as to how to move forward. Joe even admitted that he did not disclose that there was even a chance the repair wouldn't come out well. He said my son asked him to fix them, so he did. We are not shoe repair "experts", so we had no way of knowing that this was a possibility. They refused to work with us. Their registered trade name (DBA) is Expert Shoe and Luggage Repair, and Krikor is the registered agent.