We purchased a used 2010 Buick from Progressive back in August of this year, hoping for a reliable…read morevehicle. Fast forward barely two months ago, and our purchase broke down completely. After having the car towed to an independent, reputable garage for analysis, we received the shocking news: the vehicle requires a brand-new engine. Progressive claims on their website: "We want every visitor -- online or at the dealership -- to feel welcome, supported, and confident in their vehicle purchase. That's why great customer service is at the heart of everything we do." Except "great customer service" apparently includes selling a vehicle that was clearly a lemon and needed a major, costly repair just weeks after purchase. Where is the support and confidence they promise when we're facing the cost of a new engine? The only thing we feel is regret. Do NOT purchase a used vehicle from Progressive. You will absolutely regret it and end up paying far more than you bargained for when your "new" car breaks down almost immediately. Buyer beware. This experience has been an absolute nightmare.

I needed a car. Not, let's look around and see what is a good place, NOW! So I asked the people…read morearound me, I even asked the tow truck driver that towed my blown-up vehicle where to go. All but one said Progressive auto sales. So my BIL gave me a ride, and 2 hours later I was driving an amazing car for an incredible deal. This story doesn't end here. 2 days later, the car would barely turn over. I thought I left the lights on so I called for roadside assistance thru my insurance. The company that showed up used 2, yes 2, jump packs on it and it wouldn't start. So, buying a used car, sold as is, where is, I still called Progressive auto sales. They brought me a brand new battery!. After I put it in... NOTHING. So I called them AGAIN. They asked if I could get it towed to them by roadside assistance, and yes I could. The mechanic they have found that the starter was burned up. He replaced it. You have to take the intake off to get to it! The absolute stunning part was, they did it for FREE. NOT ONE RED CENT! If you need a car, THIS IS THE PLACE!!!!

It appears unless you will buy off their limited inventory they could care less. Yes it's a plus…read morethey do not work on commission but that appears to be were the incentive drops. I had sent one rep exactly what I wanted, scheduled to sit with him, confirmed before I left, drove 45 minutes and I got there and he made me wait because he forgot, then tried to show me a truck that was the wrong color, cab, & package. Then said let's sit down and tell me what you want. It was clear he didn't read our correspondence and didn't really care. The second rep seemed to be excited at first, but that's as far as it went. The rep never returned any answers to my questions or even replied to asking if they were doing anything. I do not know what their problem is but if this is customer service and care, go somewhere else that will not waste your time.

We were on a road trip and on our way we have a check engine light and traction light on. We exited…read moreto a gas station to see if there was a dealer near by and long behold it was Bokan Chrysler. Emily and Sam were so helpful and got us right in. They diagnosed it and it was 2 coils that went bad. They had the parts in stock and got us on the road again. Thank you!!

Purchased an awesome Buick SUV from these guys yesterday. They were incredibly helpful at answering…read moreall of my questions, easy to contact and schedule with, were able to find me a deal that worked well for me, and the sale itself was a very smooth process. Highly recommend these folks :)

We purchased a GMC Sierra 1500 in 2019 from Handy's GMC. We recently had significant issues with…read morethe motor necessitating it be towed to the dealership. After a week we finally received a call with a costly repair estimate. We decided to get a 2nd opinion and paid for another tow truck to go to Handy's to bring the truck for a 2nd opinion. The tow truck arrived to be sent away by the service department. After not hearing from the 2nd service shop we called and were told it never arrived. When we called Handy's we were told yes your truck is here , we told the tow company to leave because you owe $179.00. No one called or emailed us we owed any money. When asked why we were never called to be given the chance to pay before sending the tow truck away we were given 3 different answers. 1. Billy called but you didn't answer. We have no record of this call 2. We thought we saw the tow truck driver on the phone so we assumed it was with you. 3. Maybe we called the wrong number. Poor customer service and questionable business practices at best. I was told by the owner that sometimes they have employees in service that are good at repairs but not with customer service. Unacceptable answer. We immediately paid the $179 when we became aware of the bill and paid for a 2nd tow cost because Handy's refused to pay for the tow they turned away. We purchase new truck from Key in South Burlington and received excellent customer service.

Matt Artus gave me exceptional service during the purchase of my new Chevy Blazer. The managers and…read morefinance team were amazing as well!! Im a customer for life!!

I would give zero stars if I could. Handy Service, specifically Customer Service is the worst. Was…read morewithout my car for FIVE weeks, communication was non existent, did nothing to make my situation easier. They supposedly have a fleet of loaner cars but coincidentally not one car was returned in the 5 weeks I needed one to get to work and my kids to school. Would not assist with a rental car. Got my winter tires switched over while it was there and charged me $150. For the weeks of run around and frustration the least they could have done was comp it. I was told no, there was nothing they could do. To top it off I was given a filthy car. Cars should go back to customers after any service clean. Anything less is just lazy. Do better, Handy's. Maybe take some pride in the work you do. I am not including all the miscommunication and mistakes they made during this, it would be a book.

We had a terrible shopping experience here. None of the people we interacted with listened to a…read moreword we had to say. Their weird sales tactics are not going to get me to buy a car - they definitely made me want to leave that place ASAP.

My husband and I had a great experience at this dealership. Everyone we met was very respectful,…read morefriendly, and helpful. We had a few vehicles picked out before we arrived and were able to narrow it down to two. There was no pressure what so ever between the two vehicles, and we appreciated that (it was a tough decision). We are very happy with the vehicle we chose; 2019 Nissan Frontier SV (my husband's 3rd Frontier, but 1st with this dealership). Brian Brady the sales representative, Trevor Lamson the Finance Director, and David Miller the Owner were a class act. They were very easy to work with...fair with not only the price of the vehicle we purchased, but also with our trade-in. We will definitely be back in the future and will be sure to recommend them to our friends and family. A sincere thank you to the entire Nissan of St. Albans team!!!

Bought a Prius for a fair price from him through a Facebook marketplace ad, it was exactly as…read moreadvertised and in great shape, he was very helpful with the whole process

Horrible dealer over marking every lemon on the lot just look at other reviews the cars they sell…read morewill die very soon after buying them just look how the so called 'business owner' responds to people by insulting them i think that right there should steer you away from this scrap yard

I bought this car a year ago they gave me the runaround. It was the worst experience I ever had…read morepurchasing a vehicle and now I know why the bank was a hard time. They kept blaming it on the bank, but the reality was, they were trying to gouge us and they did you issues with the it back to says we have a dilemma you owe $19,000 still on the car and it's only worth seven. I know car dealers are supposed to be sales but like that is not good business or ethically OK

I went in today 4/15/2025 to the service department WITHOUT an appointment. I wanted someone to…read morepull my console between the seats so that I could install an Auto Start Stop Eliminator. I was not impressed with having to turn the switch off everytime I started the car, (so it wouldn't buck when the motor started again) and to me -- it was annoying. I did some research and found a switch that eliminates that annoyance. I didn't know how to open the console (without breaking clips) to install it. I stopped by today and not only did Chad call and see if he could get someone to open it -- they actually installed it for me. Cost was zero -- can't get any better service than that. It was quick and they did a great job. So thank you to the guys in the service department.

My experience with the Service Department was so unpleasant that I will never return to Handy's for…read moresales or service. I bought a 2017 Subaru in April 2024, had the oil changed at Handy's in October 2024, and when I took it for the free inspection in January 2025, I was told it needed $7900 in repairs. My own mechanic fixed it for $1200. Either Handy's does a horrible job inspecting cars or they're trying to scam customers into unnecessary repairs. Or maybe they just sell damaged cars in the hopes that the customer will buy another vehicle when they offer "more than market value" for the car they sold you. Regardless, no more Handy's for me.

I recently went to look at a car I found online. When I arrived, the salesman was friendly and…read morequickly got me the car I wanted to test drive. The car was in good shape and condition so I had considered it as a possible purchase. This is when it all turned sour. I was offered a trade in value for my car that was grossly too low. I had been offered up to $3000 more at other dealerships. When I told him that, he stated that he was giving me a break on the car itself, which ,all added together, would even out. However, he was NOT discounting the car at all. The "value" of the car he presented me with was $3300 more than the value listed on Kelly Blue Book. I felt like I was haggling with him just to give me a FAIR purchase price and FAIR trade-in value, forget a discount. I felt that he was relying on me not to ask him questions, but when I called him out on his lies he would just lie more. All in all, this was the WORST dealership I have ever dealt with. The cars are overpriced, the trade-in values are too low, and to top it off, they employ some of the sleaziest salesmen in Vermont. Don't waste your time!