We rented in West Cape May for a family vacation. Whole home advertised as an escape. It was an awful experience. Stayed at 11 Pond Creek as one of Coastline properties. Smelled of septic, rodent issue and handy man stopped by to "kill some mice", house was filthy with dirty tissue on night stand although we paid a $350 cleaning fee. Brought all of this up to coastline along with other concerns (no shades in bedroom, pool didn't full function) - they said homeowner wouldn't do anything so they were out. No advocacy or consideration. Not as advertised. Very disappointing. Buyer beware. read more

Everyone one is very professional and they treat 100k property the same as a 1.5 million dollar property with the same attention whether you are buying or selling. They have Sold so many properties over the years, and purchased a few i can't remember all of them. read more

After walking through a home, 231Birch Ave in Villas, NJ, it was discovered the entire crawl space was covered in mold. The sellers did not disclose there was mold, so my agent disclosed it to the listing agent. The listing agent took multiple offers without disclosing the defect to those that submitted contracts or the real agents. I called the Broker and she said she would not disclose the findings unless found by an "expert". Meanwhile a licensed contractor found the problem. The Broker was not only arrogant and rude but she and the listing agent are unethical. She doesn't feel she did anything wrong. She tried to back peddle after the fact but still didn't right the ship. She should not have a Brokers license. Period. read more

Pleasure to do business with this company . Good communication and delivered on promises

This was our first time staying in Cape May, and we had the worst experienc renting with Coastline Realty. Our rental was nothing like the pictures listed on their website. In fact, I sent them pictures, and they used those pictures to update the listing!! The lease we signed didn't have the correct beds listed. Our Master bedroom had an extra bed in it, and we were expecting a cute sofa. I contacted our agent, the listing agent and the owner, Carol Menz. Not one person would help make the situation right. It's unfortunate an agency would take advantage like they did. read more

Coastline Realty was the host for a VRBO property I was interested in. I submitted my request to rent based on the owners calendar availability and was immediately charged. Come to find out my dates weren't available but I still had CC fees. All the realtor/host did was put his hands up and take NO responsibility. Now I'm stuck trying to get my money back and this agent couldn't even pick up the phone to reach out to VRBO and explain or confirm the situation to push the refund process along. Not only am I never using VRBO again, I'm also never using this realty. A little customer service goes a long way, too bad you won't get that here. read more

Carol Menz and the staff at Coastline Realty are hands down, without hesitation the best business savvy, detail-oriented professionals we have ever had the pleasure of working with. We recently purchased a beach home in Cape May and their representation was unparalleled!! They know Cape May! No stone left unturned. I would highly recommend Carol Menz and her staff to anyone who needs a knowledgeable realtor and a stress free experience!! Thank you again! read more

We just purchased our condo in North Wildwood. Andrew Scrivani was so pleasant to work with. We met him two years ago when we were looking for a place to rent. He was so helpful at that time we kept his card. The experience couldn't have been any more pleasant. Thank you for all your hard work. read more

We had an excellent experience with Carol as our buying agent. (My father referred her to us as he was very happy with her as his selling agent.) Carol was highly professional while having a personal touch. Any time we reached out she responded in timely manner. She also kept us updated frequently on progress of the purchase. We never had to worry that anything would be missed as she stayed ahead of every detail, which shows her years of experience. (As any buyer knows, there are numerous items that are involved in a closing that can go wrong!) We also had a great experience with the rental team as we put our house up for rent soon after the purchase. All around I highly recommend Coastline Realty! read more

Coastline Realty left no rock unturned representing us as a buyer for our Cape May home purchase. Each step of the way they were there to guide us, help complete steps in the process and proactively anticipate and handle issues. Kudos to Carol Menz who provided stellar service throughout the process. read more

Working with this company has been such a pleasant, easy experience. They are organized, answer any and all questions, and check in and check out were easy and efficient. The contract was clear, communication was fast and easy but also thorough. The particular house we stayed in was clean, a large spacious yard, many bedrooms, a great porch for sitting out on, and central location walkable to town and the beach. I can't say enough great things about our experience at this house through this rental agency. I highly recommend both Coastline Realty and their associates and our particular beautiful escape in Cape May. read more

Carol Menz is THE agent you want to deal with when looking for a home. Her knowledge, expertise and understanding of the real estate market is incredible! She helped us navigate the purchase of a home in Cape May during the crazy market of the pandemic. We could not have done it without her! We highly recommend her! read more

I worked closely with Kim Gipple to secure a rental for the Summer 2020 season and she was great! Provided options quickly, executed the contract without issue and when my family chose to cancel due to concerns from COVID she worked quickly to re-rent the condo and return my deposit. I definitely recommend using Kim for all of your Cape May real estate needs!! read more

Carol was terrific from day one looking at homes thru to closing. She knows everything about the Cape May area and has a lot of great contacts. She's very honest and does not sugar coat or try to push you. We had an issue with our home under appraising and Carol did a great negotiating with the seller to get the price down. Highly recommend! read more

We worked with Carol for the house we purchased and with Ami for misc. things. Both responded to our inquiries quickly, fixed problems that came up, and had recommendations for contractors, etc. They know Cape May and Cape May Point well and that makes a difference. read more

Beware buying from this agency. There are some agents here who have shady and sloppy practices. They will counter offers and never make the seller aware of your acceptance. They then use your offer as leverage to jack up the price for bidding wars while leaving the original buyer hanging. doesn't return phone calls and very dishonest. read more

Carol Menz is the best agent we have ever worked with. She is always there to listen and help the transaction go through as smoothly as possible. (Even while she was on vacation!) She is dedicated, determined, driven, and caring! I highly recommend her! read more

Carol went above and beyond in her efforts to find a suitable property for my son's first home. Working within some very specific guidelines to fit his needs, Carol identified every single possibility during our search and ultimately found the ideal fit in the ideal location. We couldn't be more pleased with the results! read more

We just recently purchased our home in Wildwood and would like to give a special thank you to Barbara McPherson. She was an excellent realtor and gave us such helpful advice from start to finish of the entire process. Thank you for all you did for us ;) read more

Ed Connolly was exceptional to work with. He did everything he could to make the transaction go as smoothly as possible. Five stars.

I have been working with Ami for a few years now and have been very happy. The houses have been very nice and clean. They are also open to suggestions for improvement. Love Coastline and Love Ami!! read more

Was looking for a 2 week summer rental. Worked with Ed Connolly, very helpful and professional, steered me to a great place.

This was our first and last time renting through this company. Our rental property was not up to expectations, and was furnished with cheap plastic furniture. The two window units were inadequate to cool this tiny house. We thought since it was unusually hot that it was to be expected so we didn't say anything, besides there was nothing they could do. The real disappointment was when we received some of our security deposit back a month later. When contacted about why the full deposit was not returned they stated the owner of the property had issues with the condition of the property. To be clear, we left this house cleaner than it was when we arrived. The owner claimed that there was grass and sand all over the floor. She also claimed it took her cleaning person 3 hours to clean the house. The property is less then 500 square feet, which is impossible considering we didn't use the bedrooms due to the heat. When we contacted Coastline Realty they stated they were just the middle man, and didn't go out to the property to validate the claims by the owner. Rather they just take the word of the owner, and any complaints will be handled by them. The person I spoke to had no interest in helping us, and only offered to forward our concerns and feedback to the owner, and maybe she'll reconsider and refund the full security deposit. The property at 205 lighthouse Ave. Cape May Point NJ. should be avoided at all costs. This is not worth the price, and the eventual headache from an unreasonable and shady owner. The best feature of this house is the outside shower which tells you all you need to know about this property. I can not stress enough that this company and property should be avoided at all costs. Apparently their mission statement to provide every customer with the finest service based on their highest standards of ethics and values is a farce. Their lack of verification and doing business on the honor system rather than on verifiable facts is unacceptable. They allow owners to fabricate charges in order to further take advantage of their clients, and at no time offered to help or verify what the owner reported was factual. read more

Worked with Ami and she was a really good communicator, promptly returned emails. Rented a vacation home for the weekend. Really happy with the service and the home we rented. read more

We worked with Carol to find and finally close on our dream beach house in Cape May. She was literally the best realtor we've ever worked with, helping us understand the local market, details about the area and ultimately during the negotiations. She is someone you can trust implicitly which is more important than anything when making such an important investment. read more

Carol Menz helped me sell our house in Cape May. Throughout the process, she was professional, knowledgeable, responsive, and easy to work with. She put me in touch with local painters and property managers to help with repairs, and also helped coordinate this work in my absence. It was a difficult time for me due to an illness in my family, but Carol was on top of everything and helped move things forward. I chose Carol because of her excellent reviews, and they were spot on! read more

One of the worst rental experiences ever. Our family rented the house at 800 Washington St. with Coastline Realty for 3 days over New Year's. The location and the space inside the house were very nice. However, we had a few major disappointments stemming from the condition of the house to the check-out process. The master bedroom upstairs had major water damage on the wall right above the king bed (about the width of the bed). We were worried of mold or any additional damage that could potentially fall on the bed. It was gross and we were not warned ahead of time! Many of the doors (bedrooms and bathrooms) did not close properly nor did they have locks. This was a noise and privacy issue. The house was poorly insulated which made the closed-in porch unusable to us although we were told it was heated before we booked and would be usable. Despite many issues with the house, we still had a nice time, up until the checkout process. Our family has been renting houses at the shore for over 20 years, and as we've always done, we cleaned up the house and ran the dishwasher and the dryer before locking up. When we dropped off the key, the person who checked us out said it would be ok to leave the dishes and towels in the washer/drier. However, a few days later we were: (1) accused of putting a large scratch on the floor, which they later discovered was there before we arrived, and threatened to charge us (no apology!); (2) charged extra out of our security deposit for leaving clean dishes in the dishwasher, a few clean towels in the dryer, and moving furniture a few inches (to make the house usable!). The close out process and communication between the realty company and the owner were despicable and we will NEVER rent this house again nor work with Coastline Realty. We have rented hundreds of homes in the past, are always respectable house guests, and were utterly shocked at the way both the owner and realty company handled the situation. It seems like they have never done this before. They were unapologetic, accusatory, and clearly don't care about customer satisfaction. I would not recommend renting this house or working with Coastline Realty in Cape May. read more

We had a great experience with Carol Menz. Responsive and very easy to work with throughout the search and purchase process. She's straightforward which we appreciated. Definitely recommending to any family and friends who want to purchase shore properties. read more

Coastline has helped my family rent our vacation home in Cape May for the past few years and I would highly recommend working with them. They are super helpful, knowledgeable, and always respond to emails/phone calls promptly. read more

My family has been using Coastline for over 10 years to assist with renting/maintaining our rental home. Ami has always been responsive and helpful. Several unavoidable issues with having a vacation/rental home have occurred over the years and we have addressed them without stress because we know Coastline can be counted on to help us. I highly recommend using them! read more

Do not rent through this company. I have been renting at Cape May Point for years. I come every year with my extended family and we rent 4 or 5 homes for two weeks. This year I went through Coastline Realty and rented a small place (520 Pearl Cape May Point, NJ) for only 1 week because it was all my schedule would permit. When I arrived (saturday) I noticed the garbage disposal didn't work and then the air conditioner stopped. I called Sunday and they told me various repair people would arrive. Soon thereafter my son and I were startled as a mouse ran across the living room. A little while later we saw a mouse run across the kitchen. The repair people came for the first couple of problems and then the vermin exterminator came and laid bait. For the next five days I heard mice eating the bait right under the stove. I also saw another mouse about three days after the first two sightings. It was disgusting. My children and I could not sleep there especially since one of them was on a blow up mattress on the floor. We slept on the floors of my siblings houses. I did not put food in the cabinets nor cook because all day long I could hear mice under the stove. While Carol Menz, the manager of Coastline, was at first helpful, when I suggested I get a refund under the circumstances, she wrote a letter to the owner and,in my opinion, implied that maybe there were no mice since no other tenants had seen them. She wrote this despite the fact that the vermin exterminator she sent out said there was clear evidence that the mice were totally going after the bait under the stove. The owner said he would not refund any money because, according to Carol, "no one else had any problems". Carol became rude and offensive. She was not an advocate at all for me and did not tell the owner that her exterminator had found evidence that mice were present, were continually rattling the bait under the stove (even as we stood there) and were still in the house eating the bait days after the first sighting. A house with vermin is uninhabitable. I had only one week of vacation and it was ruined. I spent hours calling about the problems and had various repair men come into the house at all different times. I have always had a great time at the Point but this was awful. I could not believe that a realty company could be so pathetic. Coastline took my money and guaranteed, in doing so, that the house was habitable. Then, when it came time to advocate for me, Carol Menz did not. She just left me a nasty voicemail message and said "the owner will not refund any money because no other tenant had a problem". So, I suppose if Ms. Menz went to a doctor for a face lift and the doctor botched the job BUT the doctor had never done that to another patient, Ms. Menz would not be able to ask for a refund or damages. There are other companies to use in Cape May, NJ. Use them instead of this one. read more