Not happy with this payroll company. I was suppose to be paid on Thursday. My hours were not entered. I have to wait until Monday to get paid because an employees negligence. read more

We switched to Coastal Payroll during COVID. Originally they were amazing. We no longer have good customer service. Nobody answers the phone. If you are having any kind of payroll issues, just plan on being on hold for over 20 minutes or waiting over an hour for a call back. I no longer refer them. I tell my friends to use ADP or some other firm. read more

Do I live on Mars?? How this software gets 5 star reviews is amazing to me. I get nothing but complaints from my employees. Even our HR department finds this payroll software a nuisance. I have a difficult time navigating to what I need. The new update you recently did requires a constant code being sent to my cell phone to be able to log in. Ridiculous. Sorry but, I really hate it. Paycom is much more end user friendly. read more

I wish I could give more than 5 stars and cannot express my gratitude for such an amazing payroll company that truly cares for its business owners and responsiveness! As a CPA who runs a Tax Resolution & Advisory firm in Irvine, our clients have used other payroll companies in the past and they needed a company that was more responsive (without the 1-800 numbers), reasonably fees, and for the value they provide. Jeff Hawley and his team at Coastal Payroll has truly delivered as we have been thoroughly impressed with them right from the start as they truly take the time to ensure that every step in the process and that our clients have also been more than sufficiently taken care of! Huge thank you to Coastal Payroll for really being there for us and it truly is such a joy working with you on many projects! read more

I've been using my CPA for my payroll for years. I own a retail shop with about 6 employees. I would get the report on Monday of the pay week, I then calculate the break taken for each employee, import the data to an excel spreadsheet to get the total for each employee. I would then email to my CPA(who did an excellent service, no complaint there). Once I get the paystubs, I would enter the amount to another excel spreadsheet that has to calculate the actual paycheck after various deduction/additions. It's quite a work. Jeff and his team will consolidate all that into a very streamline process that still gives me control. Thanks Jeff!! read more

I have been using Coastal Payroll Services for about two months now. My only regret is not having started with them sooner. Everyone at the office is so friendly and helpful. With the service they provide and the price they are charging me, I don't know how they make money. They have tailored their service to fit my needs. As an Electrical Contractor, I don't have the time to mess with withholding taxes and calculating what I need to send to the government. I just plug in a number on their website, and they do all the rest. I would definitely recommend Coastal for your payroll needs. read more

We were with Paychex for over 20 years, but two years ago we switched to Coastal Payroll. The quality of service and personal care is significantly better. They even beat the costs that from not on Paychex but the bids we had from ADP. Using a local-based payroll company certainly has benefits and we are very happy with Coastal Payroll read more

I hate paper... Our old service was paper heavy and time consuming. When we called to ask for other on line services they did not seem to want to help. Then we found Coastal Payroll. Coastal Payroll provides unbelievable customer service. In addition to great service, their software is very easy to use. Our employees use Internet time sheets to submit their hours and they can review their pay-stubs and W-2's on-line as well. They even provide on-site training when we started. This is the best experience we have had with a payroll service hands down. I highly recommend Coastal Payroll to any business owner. read more

We have had the privilege of working with Coastal Payroll Service for the past three years. When we made the decision to move from a large payroll company to Coastal Payroll, we were concerned that we might lose some of our services. That was not the case. We not only receive better service, but their knowledgeable staff is always available to answer questions, and go above and beyond our company needs. All training was done in house with a personal account representative, who was willing to assist on-site as many payrolls needed until we felt comfortable with the system. Having our own personal account representative gives us the confidence in knowing she is vested in our company, and wants the best outcome for us. The payroll processing grid is user friendly, and the reporting provides us with all our journal information. Our annual Work Comp. audits are smooth with complete access to all the required reports. We could not be happier with the move to Coastal Payroll Service, and would highly recommend them to any company considering a move, or first time outsourcing. Michelle Cooke HR/Payroll Manager Tri-City Christian School read more