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Coastal Mermaid Shine

5.0 (1 review)
Closed • Closed

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Services - Coastal Mermaid Shine

Deep cleaning

Maid services

Move-in or move-out cleaning

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3 years ago

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Carlen cleaned for me years ago prior to starting this business…read more Her quality was above expectations! Always on time and pleasant with a personal touch! Miss her and getting to use this service.

I was was REALLY excited to have a deep clean scheduled. The owner has been trying to get my wife…read moreto schedule a cleaning for 2 years. I have family coming into town for Easter so I decided to have a deep clean schedule and did not want to have to worry about a major cleaning prior to their arrival. We scheduled our cleaning on 3/30, well in advance to our cleaning day. My wife and I have to work all week and did not have the time to do this. Our scheduled cleaning was scheduled for Wednesday (4/13) and on Sunday (4/10) morning we received the following email. "I was so happy to see your name finally on our schedule after working on getting you booked for two years Regretfully, we have lost a team member due to a no call no show last week that has impaired our scheduling. We will need to re schedule this service for you for a future date. I will look ahead however as of currently, it appears our bookings may be extended to June until we are able to find more talent! I apologize for this inconvenience after working so hard to see you on our schedule!" I love how the owner waited until the Sunday prior (4 days prior) to advise the cancellation, when they know most places are closed and we would struggle to find another service. The owner did not even offer a discount or a referral to another company but excepted me to wait until June. I understand that people can leave a company at anytime, but as an owner you have to adjust schedules and maybe, just maybe, offer to take on the extra work yourself and step out of the office to work with your staff until you find a suitable replacement. It is crazy how an owner is willing to burn a client that they have been trying to get on their books for 2 years. I was able to find another service and have one scheduled. I would recommend looking else where.

Coastal Mermaid Shine - homecleaning - Updated October 2026

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