Sometimes, every time?, it is all about the service technician who arrives at your house. Mike…read morearrived on time and diagnosed the trouble with our well tank. He knew it was a well tank service call so he had a new tank and all the parts already on his truck just in case he had to do a replacement. Our tank was over 20 years old so we knew it was probably a goner before he even arrived. Mike replaced the tank that day and did a great job- neat, curious and explained all that he did. Mike even did a small repair to the well cap after noticing it was loose. This was our first experience with Ray Plumbing and we will call them again if needed.

We've called Ray's for about three different things now since we moved into our home about four…read moreyears ago. Including a cleaning service for our furnace and porta pot rentals. We've had a good experience each time. I especially appreciated the time the crew took on cleaning our furnace as it was badly needed. Twice we called the company after a service to ask follow up questions and they were very informative and professional each time. I recommend this company.

I'm giving this company three stars as the gentlemen that came to replace our pump were nice and…read moredid good work. Also, the owner himself was nice enough to call and discuss this with me so I do give them props for that. With that said. I have similar concerns to the other complaints regarding this company. Firstly, we were told on the phone that the cost was $90/hour. We are newlyweds who just bought our house and we both work seasonally, so in the winter money is rather tight. We also have a small well. When the company showed up there were two guys. One guy in particular seemed to be doing the majority of the work and we got the impression that one of them was training. They were here for a total of two hours(arriving at 9:03 and departing at 11:05, though the guys who did the job say otherwise). When they were finished we were handed a bill that was barely legible and nothing was itemized. Turns out, we were charged $175/hour for both guys. Understandable that both men would be paid, but why the difference between $90 and $85 an hour for the two guys when we were told that both of them were seasoned employees? In addition to that, they charged an HOUR at $175 for "travel". The owner told me it's 20 minutes each way to our house. I looked up their address, it's 15 mins at worst each way. I make the drive into town daily. So they rounded up a half hour at a price tag of a combined $175 an hour. Also, any company that sees fit to charge their customers that much for travel time for a thirty minute commute AND charges an additional half hour when they were here a whopping two minutes over two hours is not only not ethical but not trustworthy in my book. In that case they should be rounding down. At the end of the day, the receptionist gave us misinformation from the get go and they did apologize for that. The owner called us back and he was pleasant, and did send us a check a small portion of the travel time. In a whole, these guys did do great work, but should be more straightforward with their customers about the hourly rate and more fair when it comes to billing for travel time. Had we known it would be that expensive we would have gone with another company.

If I could give them a zero or lower on this rating I would! They have screwed up the plumbing work…read moreso bad with their shoddy work and incompetence that it's hard to say the cost it will be to restore the damage that has been done!!!! WARNING : DO NOT HIRE THIS COMPANY (they learn on the job at your expense)

We've used this company three times for clogged sewer issues. They have been very helpful and…read morecompetent each time. That said, their recent charge of $600 for 1.5 hours of the technician's time (one hour round trip local travel time and one half hour running the "snake" into the line) was a surprise and far more than we have been charged by them and others who have serviced our system previously.

Had a semi-emergency and most plumbers were scheduling 2 weeks out, but he was there in 1/2 hour…read more The only problem is his minimum charge is significantly higher than most as he generally does mostly major outside work often for things needing special equipment that most plumbers don't have, but it means sometimes he's more available.

I can not say enough good things about Brad and Marathon Plumbing. I was looking for a plumber to…read moreinstall a sewer lift station in my basement. All of the companies I called were quoting 4 to 6 months just to come look at it. In just a few days, Marathon Plumbing had come over, gave me a quote and scheduled the work about a week out. Amazing! The work was completed in just a couple of days and the result was perfect. Professional, courteous, and friendly at a reasonable price.

My water stopped running on a Sunday night. I called and they came out on Monday morning. Problem…read morewas diagnosed quickly as a failed well pump. They came out early Tuesday morning and replaced the well pump. They were done by 10:30am. Excellent service. Everything seems to be working and I have water again. Great company, nice and professional folks to deal with. Would definitely use them again and highly recommend them to anyone. Thanks for a great job.

Their service has been exemplary for 20 years. I am so pleased they deliver on time and with…read morecompetitive prices. It's a family run business and I enjoy supporting businesses in my community.

Absolutely amazing experience with this company ! The plumber Vern was extremely professional and…read morerespectful and helpful and did his very best to solve our drain issues. Would highly recommend this company

EDS came out right away to help fix a clogged main line from my septic when no other local plumbers…read morewould return my calls. They found and fixed the problem quickly and were reasonably priced. Anyone who has to stick their head down a septic to find the problem is worth the $$ in my book.

Rebuilt heating system 3 years ago. Excellent work, efficient and reliable. None better,…read more highest recommendation.

Dan and his two crew members arrived right on time for my scheduled appointment and went right to…read morework on several plumbing issues I had at my home. They put in a new sillcock, hooked up by new fridge with a water supply, repaired several leaking valves and repaired a problem kitchen faucet and sprayer. They were efficient, polite and very reasonably priced. I highly recommend them for any plumbing work you may need.

We called with a boiler emergency on a weekend, when the temperature was going to drop very low. He…read morewas at our house in 20 minutes, he was very pleasant. He replaced a part and had our heat running in less than an hour. Thank you!!

I called and made an appointment for this past thursday. 4/13/2023. At 2:00 pm. They never showed…read moreup or called to say they were going to be late. I called several times and got no answer or call back from them.

Chris is a plumber who doesn't know what a snake is wow very…read moreunprofessional, rude and doesn't know how to operate on his own trade.

Chris is very accommodating and a good communicator. He showed up on time and did a wonderful job…read moreinstalling a new water line. He also gave me an estimate on some other projects while he was here. Would definitely call Sprague's Plumbing Solutions for any plumbing needs in the future.

Would not recommend. Not responsive to longterm customers…read moreor newer customers. Very unfriendly person who answers their phone. Questionable billing practices across the board. If you do hire them scrutinize the bill as well as labor time billed because they work VERY slow and do not give any type of time estimate for work. Should a customer be expected to pay for their lunch breaks? There is no follow up at all. Definitely do not recommend them.

Excellent. Professional, responsive and customer friendly. I am a long term customer and I…read moreunderstand that they are focusing on new construction these days, but they still are quick to respond to my plumbing problems, especially emergencies.