Don't bank here. They closed several branches and offer ATMs in several locations. The ATMs only…read moreoffer cash withdrawals. Very frustrating. Their customer service is awful.

Have you ever heard of a bank where accounts cannot be found by your credit cards, and when you try…read moreto pay your bills it says account is closed? Hard to believe but thats what happened to me at PNC. My direct Deposit works ok, debit card's ok, but when I want to pay credit card with checking account, or school fee with the checking account, it does not work. I started wuth PNC when I was in Pittsburgh (its in every corner there) and continued to use it after my move to Raleigh. And this problem started a year ago. Argues with my credit card company thinking that its their fault, only to find other places showing the same error. And yes, I always had more than enough money for transactions. I called the branch, talked with a banker, said he would look into it and get back, never got back. Out of desperation, went to the bank physically, talked with a senior banker, said she would get back, nothing Hard to believe, but it happened. Utter fail as a bank. tomorrow, will be closing my account and moving to a new bank.

If you can find a way to become a member of this credit union, I highly recommend it…read more And if you need a post office box, you'll need to add your name to the waiting list. This is a super convenient location with excellent customer service. Anytime I've had to wait they have always tried to move people through as fast as possible. During peak times all the teller spots are filled, and they are still ridiculously polite. Check the hours before you plan your visit, they are open until 5:30 but closed all holidays and some days around them. (They are a bank after all) Im happy to live near such a great branch so if I absolutely have to go in person at least I know I'll be well taken care of.

I have been a member of NCSECU for over 20 years. I went into the bank in Clayton a month ago to…read moremake a withdrawal in $5s, $10s, and $20s. The young lady waiting on me simply said "we have no 10 dollar bills". I'm shocked, replying "But this is a bank." She just shrugged. I went in today to withdraw $100 in 50 dollar bills. Same young lady and she says "We have no 50 dollar bills. I told her I'd been in the month before and was told they didn't have any 10 dollar bills. Again, she just shrugged. Absolutely no explanation, apology, or smile. Very bland personality. What is happening?!

This was a great experience. Very convenient location. In the heart of Brier Creek. Charles was…read moregreat! He knew the bank's products very well! He gave me a breakdown of different products and educated me on some new products that I didn't know about. Great conversation. It was close to closing time and I was not rushed. I will definitely spread the work out NFCU great banking services and great products!

Update 2025: This…read morelocation used to be good and helpful but this past year has taken 180 degree and little faith. Not sure what happened with the Manager, Mark, but sadly turnover with staff. Yet, you keep Seth? Arrogant and cocky does not know banking and tells customers the wrong information and I even have it written down what he said! Seth ... shame on you! To daringly hold my 401k rollover check in your fingers daring to ask me if I still want it to be deposited! You should not give anyone financial advice as you are not competent whatsoever and to call out and the branch has no one else to assist? What? A poor excuse to call out and you do not look professional to handle large accounts and you are not investment savvy and to speak to me as to put me on a budget or allowance.....you are clueless! Mind your own manners and stop being disrespectful to account holders. As an account holder, you have lost my investment accounts and I will close the remainder of them based on the interactions this year. Next person that needs a personality makeover for customer service is Michelle. She is useless and my time is valuable, yet she spoke to me with blatant disregard and no respect. Fortunately NFCU 800# is helpful and aware of serious account services mismanagement at this local branch. I avoid whenever possible. I still have another bank so I can still manage liquidity. There are a very slim handful of helpful tellers. I do agree that staffing and coverage should be better. Whoever determines NFCU interest rates are terrible as I had to transfer investments to other banks offering greater than 5% interest when they change rates at the drop of a hat! The government has kept rates consistent only recently dropping .25%....I cannot wait to have my account make money with another firm!!!

Friendly local bank. Not a Big Bank where you are just a number. People trying to assist you and…read morenot sell you a new credit card....etc.

I use this Fidelity for a small business. It has decent services for low cost…read more The staff are friendly, and helpful. It is sort of strange when you enter and exit and the doorway only allows for one person to go in and you are standing in a closed entryway. You have to wait for a green light to go on before you go through the next door to enter the bank. Maybe this is because of one too many robberies? No clue, but it's weird nonetheless. This bank gets the job done.

Have been a KS customer for close to 20 years. No ridiculous fees! An actual person answers the…read morephone and they offer such personal attention. Highly recommend!!

If I could give this bank a negative star I would. The absolute worst experience with a banking…read moreinstitution I have ever had. First, the "front" of the bank is locked and you have to go around to the back to go inside. Second, they are slooooow and incompetent. I went in to this branch to open a simple checking account and ended up being there for nearly an hour. Elizabeth needed assistance a number of times to only realize she forgot to put an "x" in a box then proceeded to take my driver's license and SS card to the teller's window area where she put together my packet of info and never returned back to her office where I sat waiting. I came out to see where she went and she was assisting a drive-thru customer. She handed me the packet and we exchanged some friendly conversation and I was then on my way. A few hours later I arrive at a new Dr appt and reached in my wallet for ID and it was gone. I look and see KS bank left a VM on my phone stating they have my ID and SS card. Wasnt able to see the Dr without my ID so I drive to KS Bank to get card. One month later, I still do not have my new debit card so I go to the branch to see what happened. I am met at the door with Elizabeth putting up an "out to lunch" sign. We have a brief conversation where she explains away their "glitch" in the system and I am not believing it. I call to address the matter with management stating we arent getting off on a good foot here but wanted them to be aware of the issues. I received a call later in the evening from the bank manager stating that since I was having a bad experience, she went ahead and closed my account and would mail a certified check out with my funds. A week later, I received a call from the branch stating they decided not to mail the check and I needed to come to the bank for my funds. I am beginning to think this bank is going to hold my money hostage. Going there now. Will update review later.

Banking while black is having a non black person ask why you have a check (less than 10k) from a…read morereputable law firm. Although you've had your account for years and get thousands deposited into your account from a portion of your work check monthly. I know certain she wouldn't have asked me that had I been anything other than black. First she asked if I was ok with a 7 day hold...I said yes that's fine. I waited longer and then...Her- "Do you have the stub to this check? Me- yes why? Her- I'm just trying to figure out why you have it. Wtf!? I'm trying to figure out why you have a job at the bank KAREN! I have 2 other banks that I've deposited larger checks into and have never had anyone asked me this.

Normally I am not a person that goes to the bank, as I do online banking to have my bills sent out…read more The staff at the bank was excellent. When I walked in, I was promptly greeted by the person at the front desk. There was not a wait to get to the tellers. The tellers were all very polite, and a pleasure to deal with. I was also able to ask the tellers if they had golden dollars, or $2 bills, as my kids like to have them. If you wanted a specific state coin, they would also check to see if they have it for you. Another note, I also went to the bank, and they prepared my taxes, e-filed them, and did my direct deposit, all for FREE. Did I mention FREE. Better than one of the other places that charge $200 to do the same thing.

This location is one of my faves, always quick, and always friendly! It is convenient now that it…read moreis on Rogers road. The old location on Southtown circle was a nightmare to get in and out, using 401. SECU is a great place to bank, and I love that this branch is so close to my home, without having to cross Capital!

I've been happy with my visits to this branch of the State Employees Credit Union. The times I've…read moreneeded to go inside the staff has been friendly and helpful with what I've needed. It is easy to get in and out of the parking lot and make a stop at the ATM. I've been coming here more often with my other bank closing its branch as the credit union is more convenient than that branch of the bank.

this is my bank for business and have always had exceptional service. The Cameron Village office…read morehas the best people. I refuse to call at the Village District, how bougie

I dare anyone to try to find their phone number on their on line banking site? then once phone…read morenumber is located on the internet " they are experiencing high call volume". 6 to 20 minute wait time. how about you HIRE PEOPLE. to answer the phone? then once yiu get on your secure on line banking site and make a transaction continue to get " error message, please try back at another time". HOW ABOUT YOU HELP ME ON MY TIME? ??