I spent approximately $1,800 with Coast to Coast Rims expecting to receive a set of rims that would properly fit my vehicle and be professionally installed. Unfortunately, my experience has been extremely disappointing.
I was serviced at the Jacksonville location on Arlington Expressway. Before purchasing the rims, I specifically asked the store manager, Dee, whether the rims would fit my vehicle correctly and whether any modifications would be necessary. I was assured that the rims would fit without any issues and that no alterations would be needed.
After the installation, my vehicle immediately began shaking at speeds of approximately 60 mph and above. What followed was over a month of frustration, multiple trips back to the store, and several attempts to determine the cause of the problem. Two local tire shops were unable to remove the wheels, and the Infiniti dealership later discovered that all ten wheel studs were bent and the wheel bolts were stripped. I paid out of pocket to have those parts replaced, yet the vibration issue continued.
I returned to the Jacksonville location multiple times seeking a resolution. At one point, my vehicle remained at the shop for three days. Although the problem initially seemed fixed, the severe shaking returned as soon as I reached highway speeds. As a result, I have been unable to safely drive my vehicle normally and have had to borrow vehicles from others just to get to work.
Because I was unable to get the issue resolved, I contacted the owner of both Coast to Coast Rims locations, Mr. Milrad, who operates the Fort Lauderdale location. I explained the entire situation and simply requested a fair resolution. I was not asking for a refund; I only wanted a set of rims that properly fit my vehicle, which is what I believed I was purchasing from the beginning.
Instead, I have been left dealing with safety concerns, repair expenses, lost time, and ongoing inconvenience. Spending $1,800 should come with professional service, accurate fitment, and accountability when problems arise. Unfortunately, that has not been my experience.
Based on my experience, I cannot recommend Coast to Coast Rims. Customers should be able to trust the expertise of the professionals selling and installing their wheels. I did, and I have spent more than a month dealing with the consequences. read more