Everyone is super friendly and very professional. Always very helpful and welcoming. I opened my…read moreaccount at this branch a few years ago and have been going ever since.

Have u tried calling this place to ask for a simple question..... like, can u supply change rolls…read more I went in circles on their automated system. And don't even bother at their location in ag. U can't even talk to a person. U talk to a computer. Worst bank ever. Automation to the extreme.

Very Pleased...I have had nothing but exceptional customer service from the entire staff. When I…read moreapplied online, they called me I would say in an hour or so. I was able to gather the information they needed and took it in the next day. My initial visit to the office was my only visit to the office. It was quick, easy, and they were able to cover all the details I needed to know. The whole process was painless, and it was handled in a very professional manner. The whole staff is knowledgeable and able to help me even with my simple silly questions. If I needed to make an adjustment to my payment date or account info it's a very simple process. I have had no problems with this company. If you're like me and running out of options, their title loan is the way to go. I was offered a good deal (more than I was expecting) with a decent payment and its such a simple process. And there are no penalties for paying off early either, the interest is well interest. The sooner you pay it off the better. Im very satisfied and would recommend them to anyone.

Terrible I was helped by Arturo never again would I go here for anything. Level up your customer…read moreservice.

Long story short - family emergency and I was out of work for 4.5 months to be hospital bed side…read morewith my son, which during that time my husband was let go of his job. I went to apply for a hardship on a couple loans in my name - towards the end I was informed that due to the fact my husband is on my auto loan, his credit card will be revoked. I said no, I will not go through with the hardship if that happens. 2 months later - NO hardship BUT my husbands card is revoked. I'm livid!!! So is my husband!! Now I'm being told that because I STARTED the process it automatically gets revoked. That was not mentioned until it was too late apparently!! My husband is SOOO ready to switch banks.

This bank is the biggest piece of crap I have ever dealt with. My mom had an account there for…read moreyears. She passed recently, and I, being her kid, beneficiary, and trust, went to go close out her account. The bank informed me that my piece of crap brother had already illegally done this. I asked how could this be when he did not have the legal paperwork? They told me because he swore to it on paper. From that moment on, all they did was try to cover their own butt. It's very scary that someone because they have the same last name can just lie and swear to it on paper and get away with it. So beware!!!

I always go to Coast Hills in Orcutt to do my banking business. I must say that the tellers are…read moreall very friendly, professional and knowledgeable. When the line starts getting long it does not take long for other employees to assist. I recently went to the branch near Lowe's in Santa Maria because I was near there and did not have the same experience. The teller was very unfriendly and rude.

I went in to CoastHills in Orcutt today with a rather esoteric business issue. In short, Uncle Sam…read morewanted something very specific, and they weren't able to auto-generate a form with the information required. The teller initially told me it wasn't possible, but I asked for a supervisor. I wouldn't have expected the teller to be able to solve it, of course. The only quibble is that they should have immediately referred me to a banker. I had the good fortune to work with Brigette who understood the issue, and literally typed out the required information by hand. I mean, this is not the kind of service you'll get at a larger bank. She actually apologized for taking too long. Despite the hassle, she was all smiles. And she solved my problem right there and then! Their tech and website isn't as good as a larger corporate bank with nearly unlimited resources, but their customer service makes it 100% worth it to bank with them.

Sales Are Sales, But One Service Guy Stands Out…read more.... Sales: - Aside from "Financing": 4 - "Financing": 2 Service: - Advisor: 5 - Scheduling: 4 - Kept Up-To-Date: 5 - Prologue Software (it's a combined effort with GM): 3 - Waiting Area: 3 (almost always crowded) - Shuttle to Nearby Areas: 4 - Location of the Dealership: 5 This review actually covers 2 parts of the business: Sales and Service My wife and I owned several Hondas over the years and, since I wanted to get an EV in June 2024, I bought a Prologue Touring model. The salesman, who I believe is no longer at the dealership, was reasonable. In fact, all the people I met seemed "reasonable". Of course, maybe that's just the nature of most employees in sales. One incident still sticks in my craw. Right before I finalized the paperwork, my sales guy said he just heard from the "top brass" that in order to immediately claim my tax credit of $7,500...I needed to finance "part of the purchase price". Otherwise, I'd get that $7,500 when I filed taxes in 2025. I was ready, willing and able to simply write a check for the full price, but they said "you'll need to finance around $20,000 of the $62,000 total. Just pay it off after the 1st month. The cost to you will be about $80". It was and I did.....although that seemed like a smarmy way to make extra money from people who fail to pay it off. Now for the better news. My Prologue ran well, didn't have any problems and was a really great experience to drive from June 2024 until October 2025. At that time, parts of the large dashboard started to go blank and error messages began to pop up. The car still rode well, but I wanted to know "what's up". On November 4th, the Service Department said I needed software updates and tried every way possible to get that done, but nothing worked. They determined - together with Honda USA Headquarters in LA - that new "communication hardware" had to be installed. Unfortunately, that wouldn't arrive until December 23rd. Sunset Honda offered a free rental from Hertz, but indicated I'd need to leave my Prologue on their lot for 6 weeks until the part arrived. I declined and kept the car so it could be parked in my garage each night. The hardware did arrive on December 23rd, but since installation could be a multi day process, I scheduled it for December 30th with a pickup on January 6th (I live 35 minutes away). They gave me a loaner from their lot for that week. Everything has been fine since then. I got a recall notice in mid March 2026 to install 11 software updates, but when I brought my Prologue in they discovered it only 1 because of previous work on the car. Through it all - everything - I've had a really great Service Advisor.....Matt Simpson. Matt understood. Back on November 4th 2025, you could almost see the pain on his face when he had to break the news news that each attempt to download new software failed. He seemed to do everything within his control to cushion the blow with each visit in November, December and January 2026. The other Service Advisors at Sunset Honda might be great, but I'd ask for Matt Simpson.

William Anderson was polite. And improved my experience. But I reached out to multiple managers and…read morenever got called so ill be leaving my 1 star right here. *update : currently here waiting for my service that began at 1130 for a " oil change ". Honda said it would be ready by 1230. Its now well after 1 pm. Also, NEW CAR OWNERS ** They decline service on your car unless your car tells YOU its at 15% ... TODAY i was told they noo longer " require " this cap or limitation they simply " loosened the reigns " ..and now they want to " make it right ". Should have been right from the moment I bought the car. What a SLOPPY BUSINESS.. RUN..DONT COME HERE EVER. GO BUY TOYOTA. UNHAPPY ***** with everything sunset honda since purchasing my 2024 Honda Civic Sport with my husband. Its been absolute chaos with the service dept since we started our journey, in our new car. I hope they change my mind after a 3rd attempt at getting EVERY SINGLE THING CHECKED ON MY BRAND NEW CAR THIS WEEKEND... I CANNOT COMPREHEND THE AMOUNT OF CALLS AND CONFUSION AND LACK OF COMMUNICATION THAT HAS OCCURED WITH MY BRAND NEW VEHICLE.....figure it out please your customers are suffering. Customers suffering *********

AMAZING experience. Nancy was quick to greet us and find out what our needs were and connected us…read morewith her salesman, Mauricio. Mauricio was amazing. He got us a great deal and got us financed when others couldn't. I would recommend Family Motors, and especially Nancy and Mauricio, to all my friends and family.

From the owner: Family Motors of Santa Maria is a local family owned business providing quality used vehicles to…read morethe Central Coast and now offering DMV Registration Services.

I come here all the time to make payments on my car and ladies that help me are very professional…read moreand respectful

Absolute worst business I have ever dealt with hands down! This place is fine if you just have a…read moreregular bank account and don't need anything further. But once you get a loan with them or any other type of thing good luck! They are beyond unprofessional and they pick on people and are unapologetic about it. You can check my reviews, I very rarely leave a negative review on anything. When I'm telling you find another bank I mean it! This place is the worst! And I am shocked that they are still in business. Absolutely horrific! They will cheat you out of money and tell you too bad so sad. Never so much is a sorry or anything else. When you ask to speak to management they are 10 times worse than the original person. Not worth the trouble not worth the money this place is absolutely terrible!

A great place to take care of your banking transactions. It's especially valuable for performing…read moreinterbank transactions seamlessly without having to open a new and local bank account.

VSFB branch is the best! Very knowledgeable and friendly. Awesome service.. keep up the good…read morework.would recommend them to anyone who wants great service.

Very good dealer. Went in knowing what I wanted and was in and out within a matter of a half hour…read more Best car buying experience I've had. Got a great deal on a used car and very happy! Highly recommend this dealer. He always has the highest quality vehicles!

I used to have a 1999 Mercury Sable, and it got me where I needed to go for a good long while, but…read moreit accumulated many problems over the years. Finally back in June, I decided it was too much of a headache to try and maintain it and deal with its eccentricities, so I started shopping around for a decent used car. Initially I was looking for something as cheap as possible off of Craigslist or Facebook Marketplace, but my mother convinced me to look for something in a slightly higher quality range, something reliable and dependable enough for her to borrow to drive down to San Diego and see relatives once or twice a year. And I'm glad she did, because otherwise I probably would have ended up with something nowhere near as nice as the 2015 Volkswagen Passat from Castro Auto Sales that I ended up with. I was waiting to write this review until she and I had been on one such roadtrip, because while it has performed well around town here so far, I knew that would be the real test of it. And it passed with flying colors! So I am very happy with the purchase. The salesman Mo was very straightforward and not high-pressure. He was easy to deal with. My family knows an independent mechanic that we go to frequently when we have an issue with one of our vehicles, and we acquainted ourselves with a friend of his who works at Tom's Auto Service across the street from Castro, and both of them said the same thing: the majority of the car dealerships around here are sketchy and not worth buying from, but Castro is the real deal. I am inclined to agree. The car runs great, it is a smooth and comfortable ride, and I've gotten several compliments on it already! Whenever I am in the market for another vehicle in the future, I am going to come back to Castro.