I recently purchased Café Refrigerator, Stove, and Dishwasher from Coast Appliances with high expectations, but the experience has been incredibly frustrating. Initially, the refrigerator and stove seemed fine, at least the appliances that appeared not severely damaged, but upon closer inspection before the 15th day, I noticed cosmetic damage on the refrigerator that wasn't visible earlier. I immediately reached out to both the retail store and then manufacturer, expecting a straightforward resolution.
Unfortunately, neither party took responsibility. The retail store claimed it was beyond their return window and directed me to the manufacturer. On the other hand, the manufacturer dismissed the issue entirely, stating that cosmetic damage wasn't covered unless reported sooner.
I'm shocked at the lack of accountability from both companies. Appliances are a significant investment, and customers should not be penalized for noticing issues slightly later, especially when these issues clearly existed upon delivery. (Hidden damage between doors was not openly visible upon initial inspection until one has had time to thoroughly review all sides including obscure areas.)
To make matters worse, the retail store's customer service was dismissive, and I had to chase the manufacturer multiple times, only to receive the same unhelpful response. Now, I'm left with expensive appliances that look damaged and have no resolution in sight. As for the dishwasher, it was severely damaged upon delivery and the damaged product was refused and requested a replacement. I'm still without a dishwasher. I understand that issues can arise during delivery, not to mention my entrance was damaged by Coast Appliance delivery staff that they hired and as well their installer of the appliances removed the old dishwasher did not plug the drain under the sink and now water damage under the sink.
I expected better from both the retail store and the manufacturer. This experience has left me dissatisfied and wary of shopping with either company in the future. I strongly advise potential buyers to inspect their products thoroughly upon delivery and avoid these companies if they value quality and service. read more