Our builder recommended Midtown Appliance to us because they were 'easy to work with and had great…read morecustomer service'. Wow was he wrong. We bought all seven appliances from them including a Kitchen Aid range. The first time I used it I was upset. The thing sounds like it's set on convection all the time and has the loudest fan in the world. We literally can't sit in our great room while the oven's on, we get chased upstairs because of the whiney noisy fan. It's the first thing guests ask when they come for supper 'what's wrong with your oven?' We went in and talked to Patty who had been our sales person and had been great, and she suggested a service call because there must be something wrong with it. The service man came and before he even got to the kitchen he had told me that he had had lots of these calls about these ranges and they're just unbelievably loud, there's nothing he can do. Went back to the store and the manager tells me 'yeah. They're just really loud. I always plug them in so people know what they're in for.' and basically too bad for me I'm stuck with it. Well thanks for communicating that to your sales staff that there's a serious and known issue with this product. I was upset enough about being sold a poor product but the fact that they knew about this and just dumped it on us and refused to do anything - completely unacceptable. Won't be buying anything here again ever.

Not happy, ordered our coffee table over 2 months ago which we understood there was some delay due…read moreto covid and back orders. Still did not hear anything .was told early March and now was told might be mid April. Now we are told it's a manufacturer issue,im not optimistic that we will get our order by mid april.was told on the phone that some people have been waiting over 6 months for similar issues. I'm not encouraged by that we will even get what we paid for. Judging by the reviews on this page of negative reviews this isn't making the brick look good at this point. Might just have to look elsewhere

Had an excellent experience with the staff. The did an excellent job. 5years in and I need warranty…read morework. King and state is who they partnered with. DO NOT BUY EXTENDED WARRANTY. It's a scam. They deny everything for any reason. I will never shop at the brick ever again until they get rid of king and state. Absolute scam.

I recently purchased Café Refrigerator, Stove, and Dishwasher from Coast Appliances with high…read moreexpectations, but the experience has been incredibly frustrating. Initially, the refrigerator and stove seemed fine, at least the appliances that appeared not severely damaged, but upon closer inspection before the 15th day, I noticed cosmetic damage on the refrigerator that wasn't visible earlier. I immediately reached out to both the retail store and then manufacturer, expecting a straightforward resolution. Unfortunately, neither party took responsibility. The retail store claimed it was beyond their return window and directed me to the manufacturer. On the other hand, the manufacturer dismissed the issue entirely, stating that cosmetic damage wasn't covered unless reported sooner. I'm shocked at the lack of accountability from both companies. Appliances are a significant investment, and customers should not be penalized for noticing issues slightly later, especially when these issues clearly existed upon delivery. (Hidden damage between doors was not openly visible upon initial inspection until one has had time to thoroughly review all sides including obscure areas.) To make matters worse, the retail store's customer service was dismissive, and I had to chase the manufacturer multiple times, only to receive the same unhelpful response. Now, I'm left with expensive appliances that look damaged and have no resolution in sight. As for the dishwasher, it was severely damaged upon delivery and the damaged product was refused and requested a replacement. I'm still without a dishwasher. I understand that issues can arise during delivery, not to mention my entrance was damaged by Coast Appliance delivery staff that they hired and as well their installer of the appliances removed the old dishwasher did not plug the drain under the sink and now water damage under the sink. I expected better from both the retail store and the manufacturer. This experience has left me dissatisfied and wary of shopping with either company in the future. I strongly advise potential buyers to inspect their products thoroughly upon delivery and avoid these companies if they value quality and service.

I had dealings with this company and had nothing negative to say. However, I recently bought a…read morerefrigerator from them and within 30 days the same item went on sale for a lower price than what I paid. I called within that time frame and asked if they would refund the difference as most other companies do. After not hearing anything for a week, I called again and was told they do not do that. Their reasoning was that the product was already "shipped". Very poor customer service and I will not recommend them.

Nice enough person on the phone but they were pretty dismissive when they decided they could not…read moresupply what I was looking for. Not rude just dismissive.

Shane Smith in the electronics department was awesome. Very helpful and informative. Overall…read morecustomer service in the store was very pleasant and helpful. Would recommend this store if your looking for a great experience.

If you want to be ignored and wait on hold for over an hour to ask a simple question... have at er!…read moreI don't understand how these business make any money. Not giving them mine anymore!

The manager would not let me shop all he did was ask questions and Annoy me. I was looking for a…read morebed frame and there was nothing in a good price range the cheapest queen size was 1,072 $ and it was 4 prices of wood drilled together anything good was a minamum 1,500$ I wouldn't go there again even if I was paid to shop there

As a fantastic birthday gift, two of us came for a cooking class. It is not something we had done…read morebefore and it was great fun and very yummy. Tonight we were making Gnocchi, Tomato Pesto, Rosemary Focaccia Bread, Lemon Tomato and Olive Chicken, and Orange and Vanilla Biscotti. Simon was excellent as an instructor. He was extremely personable and really knew his stuff. He not only explained how to do the preparation but WHY we were doing it and how it worked. We had a great four hours for this class and got to eat a delicious meal at the end of it. Bring a few storage containers as you will be taking a lot home with you. All you needed to bring was a chopping knife, a cutting board, and a fun attitude. This is a great gift idea for anyone, even a proficient home cook. Good for a group up to nine people. Give it a try.