We bought a pre-owned 2014 Ford Flex from them and had it shipped over to California without ever…read moreseeing the SUV in person beforehand. It was a great experience from start to finish. Fair and transparent pricing. Prompt and comprehensive communication every step of the way over email, which is very rare even from local dealerships one has visited in person. We asked many questions about the condition, service and ownership history of the car and received immediate, truthful answers that we later verified. We asked about extended service contracts, but there was no push to upsell anything. We asked for a Carfax, which they did not have, so purchased ourselves, but they did provide one of their own before the sale was concluded. They took it upon themselves to clean and service the car (oil change etc.) and had it carefully loaded and shipped on the carrier of our choice. Chuck was super helpful and kept us informed at all times. Cannot say enough good things about this dealership. We hope they live long and prosper.

Dereck Ward is scum. He's supposed to be a car salesman and does nothing but scam people out of…read moresports cards. He takes money and never ships the cards and makes sob stories up. The dealership is aware as well! If they don't care about their sales man scamming on Facebook there's no telling what they do behind computer screens on car deals. Absolute joke! Dereck Ward deserves to be fired and they should make him ship out all the sports cards he has fake sold. DERECK YOU ARE SCUM

Terrible experience! My husband bought a car from there and 2 weeks later it was overheating and…read morethey refused to do anything about it.

These people are nothing short of amazing. They have gone far beyond their call of duty to keep our…read morevehicles safe and in proper working order. They work hard, they are honest, they are local, they will treat you like family. I have sent several friends there and they were all taken care of in a professional and timely manner. I can't say enough good stuff about Hammerdown Auto. Each and every one working there run a tight little shop. Thanks

From the owner: We are a local, family owned and operated business offering Buy Here Pay Here for most vehicles. No…read moreCredit Checks, Your job is your credit. We sell good used auto parts at affordable prices. Come on down to Benton and check us out!

We just bought a new Yukon Denali from Scott Grob. We live in southern Florida and found the…read moredealership online. We flew up to Illinois to pick up the vehicle so there was a lot details that had to be sorted out. Scott was super helpful, kind, and transparent. He went above and beyond to make sure the process went smooth and worry free. He even picked us up from the airport in Marion. Scott Grob ROCKS! I highly recommend him. Great guy.

My husband seen a posting on Heartland Swap by an employee of Auffenburg of Carbondale,Il. On the…read moremorning of the 11th of June, an appt was made with Bill. G., myself and my husband. Myself and my husband looked over the 2008 Pontiac Torrent. And decided that we would purchase the truck at that time. Due to JALC starting classes in the Fall, and I would be a returning student. Bill.G. had informed us that the truck some times open and sometimes not with the truck's remote. He also preceeded to inform us that the truck had one owner whom was elderly. And that the "only" problem that the truck had was that the driver actuator switch needed to be replaced. Bill. G. informed me and my husband that he and the mechanics was aware of the problem. And that by replacing the driver side door handle would fix the issue. It didn't as we found out later that evening. We all agreed upon a price of $5500 and that there was a limited warranty of up to fifteen day. Now keep that fifteen day mark in you mind. The limited warranty covered the engine, axle, water pump, you get my drift. Again, keep the items that in ONLY covered in you mind as well. So everything was going really well up intil this past Saturday 20th of June 2020. Myself and my family was enjoying an outting in Marion, Il that evening.The sky started turinging dark, the wind became very gusty. Blowing around outside chairs and tables so we decided to head back home to Carbondale, Il. The ABS light came on and the anti tractionskid sensor came on. I understood why the anti traction came on due to the gusty winds. The ABS light and the anti traction was still on and we didn't understand why. Upon reading the cars manual to reset the ABS and the anti traction. To no avail did the trucks reset fix the now new issues. So this past Monday withing the 15 days, I was willing to part ways with the truck. Because taking my truck to my certified mechanic, it was not the driver side actuator that was causing the issue but an electrical one. So no, my husband nor myself was told of that issue while discussing the truck. And the ABS light and the anti traction needed to be serviced now at this point. So the service dept said that the problems that I was having was not covered under warranty. So I asked to speak to Bill .G. But he was too busy to answer my question, If I could return the truck. Or was I know stuck with the truck now displaying new problems. Bill. G. couldn't be bothered to answer my questions but asked another associated to do it for him. I was told that Auffenburg would only fix the problems if I paid them for the services. And because the registraion was now in my name. And no longer in the name of Auffenburg. That it was no longer their problem but now mine and my husband's. Granted I'm still well within my 15 days of warranty. So a collegue of mine told me about a situation that her white female friend had with Auffenburg. Now here we have two working women, paid the vehicles in full but I was black and she was white. Her co-worker had purchased a newer mustang at Auffendburg of Carbondale, Il. The white female after three days had problems with the mustang acceleration. The mustang wouldn't accelerate over 15 miles to or from any destination. Now the same warranty that was given to me was also given to this young lady. She contacted her saleperson and discussed her issue and Auffenburg. Heard her whoes, and Fixed this young lady's mustang at NO COST TO HER. Her sales man called her severa days later asking if she wa having any further issues with her new car(used). But I was told to pay for my whoes that were already there. So my observation is that we were not treated in the same manner due to out race but not our professions. A co-worker was looking to buy a car at Auffenburg but decided against it. Because if that could happen to me, then she was no exception. I talked to several professionals and they too was looking for a car. But decided that Auffenburg of Carbondale would not be a car dealership to do business with. The saying goes, it's not what you know BUT who you know. We was considering trading in our Rendezvous for another truck at Auffenburg of Carbondale. I wouldn't care of the truck was absolutely free. We will never do business with Auffenburg of Carbondale again. Because my mama always said, " Just because it's free doesn't mean you have to take it." Auffenburg may be ok with this lost, but my experience cost you even more business. If you can't treat everyone with dignity and respect. Then consider trading jobs or better yet learn interpersonal skills.

I have had my car serviced there for the past 3 years and love it even more than the dealership I…read moreoriginally purchased my car at in Ann Arbor. Brian from servicing is always THE NICEST person to interact with on phone or in person. The service people and mechanics from the garage have been nothing but polite and the sales people have never been pushy at all which is extremely refreshing.... even when I was trying to push Ryan to get a VW also! If this is ever not the closest dealership for me to go to I'll miss the excellent service team and Brian the always cheery face of the dealership. LOVE my Jetta and enjoy this dealership just as much. I can't imagine driving another brand.

Tyler was Amazing!! Down to earth,friendly & NEVER pushy! I drove away in a beautiful 2020 Toyota…read moreCamery that day! No buyers remorse here!

The starter on our Tahoe went out and we towed our car here for repair. They drove us home when we…read moredropped off the car late Fri afternoon. First thing Mon they called with an estimate and suggestions of some other issues. I approved repairs and by Tues afternoon the had our car all fixed and ready to roll. The final bill was LESS than the estimate the car was clean and runs great. Jeff was the person who helped us and I cannot say enough nice things about his friendly, honest, professional customer care. We will be bringing our vehicles here for all our maintenance and repair needs.

We went there on 03/20/2026 to check out and possibly test drive a Chevy Trax as one of the…read morepossible vehicles on our short list of different makes and models for my wife. Having done a prior research we asked to see Alex Daly, and quickly established a great rapport. Ended up deciding not to visit other dealerships on our list, and buying the vehicle on the spot. It was somewhat unsettling to discover just 2 weeks later that Alex does not work there anymore...

While taking some vacation time in the beautiful lake wappapello area in Mo I said stop and pull in…read morehere, I saw a very clean/rust free used car that I always liked at a small used car dealer. When the car was new it was not on my radar so I never had a chance to own one and I only later came to appreciate them after they were not made anymore. Andy was a great guy to work with and I left with the car even though I already had my car down there, getting two cars back to Milwaukee would be a challenge to sat the least. Andy was no pressure and said take the car for a while, see if you like it and he didn't even want any license or collateral to leave for a 1/2 hour of Hwy and city driving to put the car through its paces. We don't do that in Milwaukee Wi, his trust of us with out knowing who we were are was refreshing for a dealer. I walked in and drove out with the car on impulse, now the challenge of getting this car home would be tough because there is no direct public transportation and it stops three hours away from the car so I was on my own.

I cannot say enough wonderful things about the service I received from the folks at Royal Oaks. I…read morewas traveling from South Florida to Kansas City for my son's graduation, and had stopped overnight in Paducah. The next morning something was definitely wrong with my Tahoe, so I was directed to them, which thankfully was only about a mile away. They got me, my truck, and my dog, in immediately and took very good care. During the several hours I spent there, they were in constant communication with me, my husband, my insurance company, and there was nothing they wouldn't do for me to make sure I was provided for and comfortable. Come to find out the transmission was out, and they are currently working on it. They got me in a rental, the mechanics brought me lunch, and my dog was given the 5-star treatment as well! Big thanks to Heather and Aaron for all they did to keep me calm, cool and collected. See you guys soon to pick it up on my way back south!

Bought a car from them cause I was without transport and desperate. Within 24 hours I saw issues…read moreand their response was basically "Tough luck." I try to bear it but it broke down fully 3 months after purchase. Manage to get them to do a full service on it for free, only for the same problem to have occurred repeatedly over two and a half years with them always finding a different problem to charge me for so it's not under warranty. Suprise it just happened again and they're refusing to take any fault for it. Now I'm locked in paying for a car I have driven less than I have walked in the last few years and I can't surrender it without fucking over my credit score to the point I'll never get a replacement car. Do not buy from them. They don't give a shit except to get your cash and their maintenance department are a bunch of incompetent scam artists.

I was scammed by the manager Tony Collins. I have a truck I can't drive. If you want to be…read moredisrespected, lied too and taken advantage of go to Awfulberg for the awful way customers are treated

Bait and switch at its best. Make sure you obtain a value from other dealers and your bank of your…read morecar or truck before trying to deal with these individuals. They will low ball your trade and add thousands of hidden fees. Big one is getting your car ready to sell at your cost of 895.00. I guess my question is if I bought the car new and it has 10,399 miles and a full bumper to bumper warranty on it how can charge me 895.00. Really. The other is trade in value. If the bank will loan you 25000 on the car you own, folks that is your trade in value Minimum. Watch your wallet and inspect the vehicle your going to buy mainly for dents from shipping. Just saying. Sell clean and sell with a plan. Not all of your customers are Stupid. I have purchased 10 vehicles in 25 years from them. I promise it won't be 11.