Originally, my group was supposed to stay at the Coachman Inn, but our reservations were cancelled because of "plumbing issues." Later we were informed that another customer was already in the room, so they actually double booked it and lied to us. Since my group is on a budget, we asked if we could get a deal for two smaller rooms, to accommodate the same number of people that would have been staying in the larger room. They said we would have to pay full price, so we decided to call around to other places. Coincidentally, we explained this story to the manager of the Hot Springs Inn. She said that since she manages both businesses she would give us a "deal" and take $5 our rooms at this place. We accepted even though we would paying more than what we would for our first reservation. My group stayed in the Hot Springs Inn for one night. When we asked for a later checkout, the manager was completely unprofessional. She had not opened the office even though it was 10:30, so we had to stand in the snow while she looked for the keys. When I asked if we could get a later checkout, she was rude and said her maids will be here at noon, and we have to get out by then unless we give her "twenty bucks." I asked if we were the only room that needed to be cleaned (thinking the other rooms could be cleaned first, giving us a little extra time), and she told me "it doesn't matter," and we had to get out unless we paid the money or reserved another night.
We were told the beds would be Queen sized, but they were actually full sized. One room was only heated with a cheap space heater, even though it is winter. The management was rude and unprofessional. The beds were not well-made, which makes me wonder if they change the sheets between every customer.
DO NOT STAY HERE, and DO NOT STAY AT THE HOT SPRINGS INN. read more