Bus is late every single morning, first bus runs way too late (6:20) and we are always losing the consistent drivers for someone new and then you never see the guy who got you there on time again. This is absolutely the worst bus via my experience and everyone I have talked to. Take NJ Transit if you can, or be ready to be late every day going to work and coming home. read more

This bus was an easy way to get TO the Meadowlands from NYC. Coming back after a major event? Not so much. On the way to the event, there were many different buses, and the line was not bad. We got onto a bus pretty quickly, and things seemed organized. The bus drops you off right in the parking lot, so it was convenient and straightforward. 4 stars! Coming back was the harder part. While many buses were waiting in the stadium parking lot after the concert, the method they used (was there one?) to load the buses moved at a glacial pace. A huge line was waiting to board while buses sat empty... 1 star. read more

Purposely miss trips to accumulate more passengers to save money on my time. Had to tell bus driver exactly what stop . How bout stopping at every stop on your route. Horrible read more

If you have another option, avoid this company at all costs. They are consistently unreliable. Their actual schedule of service almost never marches what they have posted online. Terrible, irresponsible company. read more

Have been a loyal customer for years to travel between Grand Central and the Newark Airport, until now. I booked a ride to catch a flight out of Newark and multiple buses going to the airport were canceled without ANY form of notification from Coach USA. I only found out that consecutive buses going to the airport were canceled upon calling a Coach USA rep. This essentially left all Coach USA customers trying to catch flights with no option other than taking an Uber or cab during peak NYC traffic hours. The response I received from Coach USA after this disaster was: "Currently, Coach USA does not have a system to notify passengers of cancellations via email or SMS." When I ride other bus providers like Grayhound, I'm promptly notified of delays by text, LET ALONE CANCELED RIDES. Be very wary of booking Coach USA when trying to make flights. read more

They are the worst. They have a schedule but don't follow it and don't have any customer service

Awful service and awful system. They explicitly tell you to bring your home printed tickets and get on the bus during the weekend. That is not true. They are a confused and disrespectful group. Go back downstairs and get your tickets.... Frustrating. Next time walking seems like a better option read more

Coach USA - Tours Near Me - Paramus, New Jersey

Driver literally waved at me while he skipped my stop this morning. Really not cool. Given it comes once every hour on weekends, this completely screwed up my plans for the day. How about drivers actually stop for people? Like, you know. THE POINT OF A BUS?! read more

Amazing service and very friendly people. Helped us get home after the Jets vs Bills game.

I have been a loyal customer for decades commuting to NY from Montvale NJ. I have slowly been using the paper tickets I bought pre-COVID and during COVID as my commuting recently became more frequent. On October 24 the bus driver refused to accept paper tickets. I contacted the customer service who refused to exchange or refund the paper tickets and finally told me that the 3 month window to exchange the tickets was closed. However, they did not tell me when that mysterious window occurred and nobody informed me of it in the first place. The bus drivers accepted paper tickets while some passengers had digital ones. I have 195 paper tickets left well in excess of $1500. What a way to scam a customer! read more

I would love to give a shout-out to William!! Helped us out a bunch while we were at the Giants vs Panthers game. Thanks to Coach USA for giving us a great and easy lift back and forth! read more

What is going on with this transportation company that in the 21st Century their buses are not equipped with USB outlets? I found myself on this bus going to Baltimore, Maryland with some friends. I'm using the power I have left to write this review. I want to let people know that Coach USA buses are ill equipped. The bus looks modern but it's not well equipped. There's one dock in the back but it's not working. Wtf. These are the things I won't be able to do while sojourn on this jitney: text my bae, my daughter, my ex-husband or check the news. I don't feel comfortable using my phone completely because I'm using battery power. I just started this trip and I have less than 50%. I'm hoping I will be able to charge my phone once I get to my destination without too much hassle. As far as my journey back to NYC I need to have a charged phone so I can stay in contact with the person who's picking me up to take me home. This is some wack s***. It's a good thing I never leave home without a ban item. A book! Somebody tell Coach USA we're not going back to the 20th Century. Use some of that Covid money the government gave out and upgrade your buses. I can't recommend this company. Thank God, I brought a banned item with me. A book. Here's the kick in the dick: no toilet tissue. SMH. read more

I wish I could give Zero star on this company. Lately, there are many cancellations on the route I take. This is a commuter bus. People use bus on a regular basis everyday. What is the reason for those frequent cancellations? My route this week had 3 cancellations a week. If the service is so unreliable, how can I come home or go to work?? This company has ridiculously unreliable service. Yet, no improvement in their infrastructure. No app, GPS. They don't even have bus ticket vending machines at Port Authority. Still old school ticket counters. read more

Eat a d**k, disrespectfully. Y'all trash trash, I bought a round trip ticket and didn't get my return ticket therefore I was stuck in the f***Kim rain for one hour waiting fir a Lyft. Trash service. read more

Horrible experience with Coach USA, 351 Meadowlands Bus. After the Beyonce concert in July, our group went straight to the area where buses were picking up. On the bus webpage, it said that buses would be picking up for an hour after concerts end. Arriving at the pickup area, we joined a line of ~500 people. The line was moving incredibly slow - we waited overall for almost 3 hours - and very few buses were coming. When we got towards the front of the line, we learned the problem. There was only 1 person checking tickets to board all buses. This person did not know how to use the electronic ticket scanner, so he was allowing anyone with a paper ticket (ie purchased in person at Port Authority rather than online) to cut the line and board buses, while those with electronic tickets had to wait. Furthermore, there were just not enough buses for the number o people. And there was no one there to explain what was going on. I've tried to call and left voicemails three times hoping for a refund for this trip, but have received no return calls. I will never use Coach USA again and advise you not to either! read more

The bus used to be a decent way for me to get home from football games at the meadowlands at a reasonable cost. I usually take a car service to the stadium to get there early for tailgates and public transit home. The ticket price for one way purchased on the bus at the stadium was 7 dollars as of a couple weeks ago and is now 14. At that price, I can't recommend the service because you'll wait forever in line just to get on the bus, sit in traffic, and pay up vs the train. Drivers are generally courteous and safe so that's a bonus. read more

william was directing the lines for people to go on the bus and he was a great help after the twice concert in new jersey. i told him i was scared because i wasnt from the area and i had a long way to go home he assured me i dont have to worry and that he'll get me on the bus. thank you william i hope we cross paths again read more

AC power rarely functions in the seats. Wifi is so slow, it reverses time, sending you back to the stone age. Buses pride themselves on consistently tardy schedules. read more

if you don't mind standing in the cold or rain without any communication about when the next bus comes, then this is your ride. Unbelievably rude customer service, can't tell us where the bus is or when it will arrive. Tonight they left passengers waiting for over an hour - temps about 30 degrees - ridiculous. this is not the driver's fault, this is mismanagement of the company. read more

I took a bus every single day and the most bus that I take is 762 now when I go on it but 80% of the time the drivers do not have their Mass on today I got on without a mask because the driver did not have a mask on and he didn't even tell me to put my mask on I shouldn't have to get on the bus and feel unsafe I call the company up I tell him what happened they say they'll take care of it these drivers don't care read more

Commuters have it all wrong about Coach USA rt 45. some reason they expect the bus to arrive and depart close to its published schedule, in a clean bus where seats are not broken and reading lights work, where the drivers are not surly, ( and occasionally don't know the route)and the dispatchers don't hide from the commuters and management doesn't respond or care, whose answer Is always s driver shortage. Once you accept that is the norm for this company There are no issues. I have ridden this bus for 10 years. This year service has hit an all time low and doesn't appear management is even attempting to correct the numerous deficiencies, they are to busy working ion the next rate increase to improve service. as far as a rating it is negative 2 stars. My advice vote with your feet and use other methods of commuting. read more

Apparently Coach USA leases buses from NJ Transit so this review is regarding that. Twice a week I need to get to Montclair. The only way for me to get there is to take a bus to Clifton, NJ to catch a transfer bus, specifically the 705. THREE TIMES in the past 2 weeks this bus has not only been late, IT NEVER SHOWED even a half hour after its scheduled time. Even more than that I called NJT and was deferred to Coach. Upon calling them I was told that I "didn't call at a good time". Excuse me??? Further, when I called this afternoon to check the time of the 705 I was put on hold for10 minutes. What kind of service is this!?! Coach USA clearly does not care about the customers they're serving under the guise of NJT. read more

Terrible experience on the 351 bus to the meadowlands for New York Giants game. The driver to the game got lost and couldn't find the stadium. We drove around the area and finally found a gate to enter. Asked for directions 3 times before finding the bus loading area. Employees at the stop explained the driver's incompetence because it was his first day. Apparently the company doesn't provide directions to their drivers. When we left the stadium they quickly ran out of buses. We had to wait an hour to board. Employees at the stop were confrontational and unhelpful. Blaming the delay on traffic. Also, suggested it was my fault I did not navigate for the driver on the way to the game. Mind bogglingly bad service! TAKE THE TRAIN! read more

This review is for the Coach USA 351 Meadowlands Express service. To everyone going to the IZOD Center from NYC, DO NOT RELY ON THIS BUS SERVICE. At first glance, it looks great. Round-trip from Port Authority to IZOD for $10? Express, no transfers? Perfect! Not so. Whatever genius scheduled this service only coughed up five buses. That's right, FIVE. For an out-of-state concert with tens of thousands of attendees. The line in Port took HOURS to get through. I'm sure some people missed half the show. They packed the buses to standing-room-only. And on the way back, oh my God. After we had been waiting for over an hour in the parking lot and barely moved through the line, Coach USA employees actually came through and yelled at everyone to take another company's shuttle bus to Secaucus and then the light rail back to NYC because, in one employee's words, "I promise you, you're going to get home a hell of a lot faster than if you wait here." I can't imagine what time the people who opted to stick it out got home. People going to the IZOD Center from the city: take the train/shuttle combo. Rent a car. Split a cab. Parachute in from a plane. Do whatever it takes to get there- just don't rely on Coach USA. You have been warned. read more

This bus lines sucks wind - 2 out of 5 times it doesn't show up and tonight is no different. And they have no idea when it's coming - what???? Forget this line and if you do get the really odd time it shows up, you have to wait to Change drivers in Westwood for half an hour! read more

Unfortunately this is what I take when traveling to Rockland and 9 out of 10 times they are always late! I sometimes have had buses that haven't even showed up with no notice. For some reason if you're catching the bus in Rockland to Manhattan it's great service, BUT leaving from Port Authority, hey you take the chance. Hopefully the price does not go up and remains the same. Be prepared for rude drivers. read more

Only tried for a month before switching to NJ Transit. Yes, that's how bad this bus service is. The goddamn train was better...

This bus company is horrible. The 702 rarely shows up anymore. On weekends it seems to be the worst. I will not buy a bus pass because I get stuck regularly. I have to find alternative modes of transportation. I have waited repeatedly on consecutive weekends for hours for the 702 mostly in Passaic Park, Passaic NJ and on Valley Road in Clifton NJ. The weather was good with hardly any traffic @ times so what are the excuses? I have attempted to contact New Jersey Transit and NJ Transit doesn't take full responsibility for this bus or bus company because NJ Transit only leases the 702. So it is a part time bus. My complaints seem to be ignored. I emailed and called Community Coach. My emails were never responded to and my calls put on hold. I get the runaround with Community Coach and no positive results. It makes me wonder who is running Community Coach And why they can not hire reliable drivers. Many of the drivers are constantly on the cell phone and missing stops. I have had enough buses pass me up and go past the bus stop I ring for. Often the driver is on the cell phone when this happens. The buses are often close to half an hour late. The passengers have places to go. How do the drivers go to work whenever they feel like it and start out so late? The drivers seem to make their own schedules and skip routes. Why can't Community Coach update bus schedules and notify the public if their buses changed schedule times and only run a few times a day? Calling the bus ID number on the bus stop sign gets me about 20 minutes of advertising and recommending bus passes than another final message that was the final bus update message that never actually gave me the bus time yet. It is insanity, sometimes the weather is bad and these ads go on for awhile without giving me the information I texted for. I waste my time and minutes and stopped calling the bus company through this option. Why can't the bus company simplify things and put up an LED board like @ train stations so passengers know when the buses will not be showing or when due? I have health problems. It is hard for me to stand and wait for buses for hours. read more

Total mistake, pay the extra money and take train to MetLife. Waited 1.5 hrs for bus to Stadium.

Really terrible all around. Bought tickets online, but had to bring the receipt to their counter and wait in line to get the actual tickets, which you can't print at home. Noticed they don't take credit cards at the Port Authority window. Huh? Finally get on the bus and find it's overbooked, so my group and others are forced to stand in the aisle. Definitely the worst bus company I've encountered. read more

Contracted drivers for NJ transit. I take the 744 out of Wayne NJ 5 days a week, 99.9% of the time there is either no bus or late !! I have contacted this company via email and phone calls about the constant inconsistency of their service and I get cursed at by the operations dispatcher. read more

They have the most dangerous inconsiderate drivers. They change lanes and cut cars off, usually without directional signals. They drive on the right shoulder passing cars and trucks. They wait until upon a highway exit to move to the right lane to exit last minute instead of waiting like everyone else. often they drive in the left lane of a highway that does not permit buses in the left lane.... read more

This review is for 351 MEADOWLANDS EXPRESS. I wish I had read the reviews here...it would have spared me a nightmare after one of the best concerts of my life. Went to Metlife Stadium yesterday for a concert. It was my first time, I live in LIC, so I was weighing the travel options and this was the best on paper: 3 subway stops from home, then direct bus to the stadium. And for 12$ roundtrip, not bad. The way to GO to the stadium deserved at least a 4-stars: arrived at 5.30 pm at Port Authority (event starting 7 pm), bought tickets at the gate, the flow of people was constant and yet well managed. I was waiting for friends, for not more than 10 minutes, and I had to step out of the line twice because it was reaching the gate too fast. Good start, right ?? Then the trip took at most the expected 20 minutes to get to the stadium, quick and efficient. Such a good way to start an amazing night ! Alas, when the amazing night finished, the situation turned into a catastrophe. HUGE line formed to get in the buses back to Manhattan, and this time, it did NOT move fast. Actually, it did not move AT ALL for 30 minutes. Total wait ? 2h15, which is exactly the duration of the main band performance during the concert. WTF ??? Needless to say, on a Sunday night, you're not thrilled when you arrive home at 3 am (for a total duration of 30 minutes for the whole trip). YAY, Monday off to a good start... I am still speechless at how unefficient this was. Probably 4000 people lined for the bus, and there were only NINE buses doing roundtrips to Port Authority. How is it possible, after probably years of practice, to have such a poor organization??? This is insane. Plus, the EXACT same concert happened the night before, apparently with the same mess according to the stadium staff. Seriously ?? My only explanation ? they don't give a sh*t about us. And by us, it's not only the line, but the stadium people who had to stay with us until the end (and they were really cool with us, considering we were all mad and tired). The ballet of taxis was both sad and funny....prices decreasing as the line was shortening....started from a 90$ Uber estimate, to 20$ per person in taxis, and the lowest at 10$....right before the last round of buses showed up, and hopefully, took all the people left back to their homes. Some of them standing in the middle of the buses. Here's to your 6 bucks... I will never, ever, take the bus back again. Maybe on the way to....but do I really want to give them any money again ? not sure. The saddest part, is that I'm sure the train was a better option, in the end. But when you don't know it will be that bad, and also, you've already bought the roundtrip ticket....you lose. Probably my punishment for not thinking that even THIS had to be checked on Yelp ;) read more

This is the worst bus service exist. They run their schedule based on their convenience. It coming when you see it coming

Imagine this....you're visiting NY, you decide to go to Bethel Woods to see a concert and check out the Woodstock museum. Easy enough, there's a link on the Web site to pay for a round trip ticket. Although they clearly state on their Web site "The bus doesn't leave until the concert ends" seems that should add the caveat - "when it's convenient." Without going through the whole story suffice it to say they left me stranded there because I guess it was inconvenient to wait until the end of the concert. I had to pay over $200 and wait 2 hours for a car service back to Manhattan. The response from the company was a big "not our problem" tough luck.... read more

An expensive, poorly run bus line that can't even manage to post accurate schedule information. I avoid taking it whenever possible. Happily, now that I am eligible for senior fares on NJ Transit, I have discovered that calling an Uber for a ride from Livingston to the train station in S. Orange is cost-competitive with the nearly $10 one-way bus fare into NYC. read more

This star system is inaccurate, I wanted to put ZERO stars but it would not let me. The bus is filthy, the customer service is terrible and tickets are overpriced and always increasing. I wish there was another bus company around because I would never use this bus company again? Restrooms in the bus also filthy, why would carry moist towelettes if they are not even moist. Hate this bus company, I've been taken this bus for 4 years not one single improvement. Only gets worst. read more

One of the worst companies I've ever had the displeasure of dealing with. The drivers are unsafe and aggressive. You're lucky if they're 10 minutes late. They're at the most inconvenient spot in Port Authority. The drivers are rude. The buses break down and have broken seats throughout. The buses almost never get cleaned. Fare increases happen multiple times in a year and quality never improves. This is years and years we're talking about. You're almost better off walking. They are just awful. Everyone working there should just give up because they've failed so severely at life. Competent management should take over and fire every last one of them. read more

This is the worst organizational effort I have seen. Post Giant game 1,000's in line. No excuse. No systems. Silly and incompetent. Why when you can analyze all the data post game can't you figure out a loading system and plan in a parking lot that is huge. Have to work hard to be so inefficient. read more

This for drivers of bus 20 worst driver and unfriendly drivers all time and very high price for fare