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    Jennifer L.

    *Update* I took this bus yet again because my mom was unable to take me due to an illness I. The family. She took me to the Portage stop and I had $30 cash for the $29 bus ride. He said he didn't have change so I could forfeit the $1 or get off the bus at the next stop and get a ticket. I didn't want to do that because you are leaving all your stuff on the bus unattended AND who knows if they'll leave without you!! So my mom gave me change so I had $28 + 4 quarters to make the $29 even for him. He then said "I can't take metal money, only dollars" so you'll just have to go inside and the next stop. My mom said forget it just give him the $30 and let him keep the other dollar. So I got on the bus- he said he'd collect in Crestwood. We get to Crestwood and they are collecting tickets so I go to hand him the $30 in PAPER MONEY like he said he could take and he goes "no I don't want to take cash, go inside and buy a ticket" so I had to leave my property on the bus, unattended, and get a ticket. Why could he take my $30 all paper money 2 stops before, but not now? It never gets any better with this company. I told my parents that if they can't pick me up, I just can't come home. It's terrible the way this company just doesn't care about customer service. Previous review: I will focus this review on the last 2 trips; starting with July 4. I knew it was a holiday so I planned my trip according to their bus schedule, then giving myself another 1.5 hours for traffic etc, putting me at the airport 4 hours before my scheduled flight. The bus picked up right on time. Awesome! I soon realized the bus driver had passed a city we were supposed to stop in- she made an announcement that she missed the exit (like 8 miles missed, not just missed) and that we had to turn around. We made it to the Portage stop, 40 minutes late. Then she made an announcement that the road was blocked due to a parade and she didn't know how to get to the passengers waiting. Several people on the bus told her it wasn't blocked as she circled a grocery store parking lot(we could all see traffic was flowing; that people had just started to assemble for the parade). Finally I called my mom to let her know what was going on(yeah I called my Mom, that's what they are for!!) So being MY mother she called the dispatch on her other line and they thought the bus was on time! The bus driver had lied to dispatch while i was listening. By now people were freaking out about missing their flights and we STILL hadn't gotten the passengers in portage. Finally she listened to us, and picked up the passengers. We arrived at the airport almost 2 hours late. The second experience was last month- I had arrived at Ohare and ran through the airport. 2 busses were waiting outside and I breathlessly asked which was Indiana, they pointed to one (they were back to back) and the driver said no, it's that one. I ran to the door(clear) the driver looked at me and drove off-- not joking. Lots of people saw - even the Wisconsin bus driver and was like - man- that's terrible. I found out this bus was late - from the hour before - so another one would be along and on time. Still terrible he saw me and left anyway. Sooo I get on my on time bus and was excited that it was leaving on time- so I called my family to let them know. Next think I know we pass the first stop-- I figure it's because we didn't have anyone on our bus that needed that stop- but no communication was made. We then stop at highland, right on time. The driver gets off the bus, we can see the other midway bus parked as well. 25 minutes later no one knows what's going on. I called my mom who was waiting at the portage stop to pick me up to let her know we were still at highland and I wasn't sure what was up. She then calls dispatch who LIES to her again- saying there was traffic. My mom let her know that we were sitting at the highland stop- that there wasn't traffic and wanted to know when the bus would be arriving. Dispatch said it's only 45 minutes late. Why I'm considering never riding again: 1) COMMUNICATION! Tell the passengers what is going on-- airports are already stressful -- keep the stress down by talking to the passengers 2) Be truthful. Making up reasons why the bus is late only frustrates passengers 3) pay attention. So many drivers have passed stops and had to turn around, gotten lost, etc

    The one sign on the opposite side of the baggage claim from the old pick-up location.
    Jason N.

    The pdf schedule shows their old pick-up location at midway Airport which is where we sat for 90 minutes. There's one sign showing the new location. No signs in the old location. After calling the dispatch we were informed that they hadn't had time to change the pdf in the 4 weeks since the change. They didn't care about our inconvenience and as always they're late both directions. I can only hope that some company will compete with them so that they will improve and not just have the attitude of we're the only choice. I'll plan on taking Uber or lyft next time.

    Coach USA (Highland,IN)

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    3 years ago

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    8 years ago

    Fast economical and on time..parking available..better than driving.Coaches have a outlet for your phone, clean and comfortable.

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    Page 1 of 2

    Ask the Community - Coach USA

    Review Highlights - Coach USA

    Sitting at Ohare waiting on the Coach USA bus to arrive was very pleasant.

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    Avanti Limousines - 20 passengers party bus

    Avanti Limousines

    2.5(11 reviews)
    2.4 mi

    A group of us used this company for a concert last Saturday night and it was a nightmare!…read more I won't even get into the driver Sal's driving abilities (which were absolutely awful) or the dirty, smelly van...but let me tell you what happened with our pick up instead. We paid over $700 for a job and we did NOT get what we paid for. Once the concert was over, we had to wait for almost 1.5 hours for him to pick us up! This is unacceptable! First, we walked 2 times around the entire venue and parking lots searching for him, as he kept saying he was "dropping the pin with his location"...we never found him! We all tried calling him numerous times as well and all he could say was "I don't know where I am... or I don't know where you guys are!" Are you kidding me?? What kind of person that has absolutely no sense of direction becomes a driver? It was an awful end to a great night. AND to top it all off, I have gotten no response from the company except that they needed to talk to the driver first and they would get neck to me. NOPE!! Nothing! We went looking for Amy money back, I just wanted an explanation and an apology! Definitely will never use Avanti again (which is a shame because we used to use them years ago all of the time) and we will spread the word of our horrible experience! If I could give zero stars, I certainly would! Unbelievable!

    AWFUL!!!!!! DO NOT HIRE THEM!!!! D A N G E R O U…read moreS!!!!!!!!!!!!! Had them picking up kids to take to airport. Called to confirm day before. They did not show, called again, said driver would be there in 23 minutes. Guy pulls up in van (I rented bus). Jumps out in t shirt, shorts, no mask. My children said guy was texting, talking on phone, swerving in and out of lanes and DRIVING 85 with 5 small children in van!!!!!!!! Called twice to see if driver even had a chauffeur license twice and both times said they would pass to owner. Not sure who to report them to because they were so unsafe!!!! I had used them in the past, a few years ago- will NEVER use again.

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    Avanti Limousines - SUV

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    Avanti Limousines - 12 passengers

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    12 passengers

    Coach USA - airport_shuttles - Updated May 2026

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