I had an incredible experience at Coach. Christine helped me, and she was an absolute sweetheart. I already knew which bag I wanted, but she still took the time to compare different options with me and explain what would fit inside the bag I chose. She also showed me a variety of models at different price points so I could make a confident decision.
She explained that my bag includes leather care, free monogramming, and gift wrapping, which was such a nice bonus. I was offered water while I shopped and genuinely felt taken care of the entire time. She even took a photo of us afterward and later sent me a message to remind me she'll notify me when it's time for leather care.
Overall, I'm over the moon with my experience. I've been wanting this bag for a couple of years, and receiving such excellent customer service truly made the moment even more special. I love how the bag was wrapped with a little ornament for the holidays! read more