George is an angel! He meticulously and conscientiously restored my leather bag to the elegant and…read moredignified look that it had when it was new! The bag had well over a decade of use, as well as nostalgic memories too. I had an accident a few months ago when an unexpected gale force wind threw me 15 feet from the sidewalk into the street and into the path of oncoming rush-hour traffic. I was clutching my bag at the time but it was ripped away by the strong wind and suffered damage. I survived but needed an emergency hip replacement --and the bag survived too thanks to George who repaired the holes and restored the leather to such beauty! What a gift to have a craftsman with such integrity!! Bless you, George, for your exquisite work!!! Amy Neustein, Ph.D. Fort Lee, NJ

I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

Excellent repairs, I brought two pairs of shoes here for new heels and half soles and they both…read moreturned out great.

I usually go to my guy in the city, but wanted to try and find a place in NJ since I have my…read morestorage unit there. Ended up taking a pair of Chanel sneakers here to be cleaned up to give to my mom... they are suede, and they painted the suede (??? Literally never seen someone paint suede in my life. One of the repair guys was drunk, painted one of the shoes, then realized that it was not leather & stopped. As a result, only 1 shoe was painted suede, so they were different colors too!) and buffed away the "Chanel" label on the back of one of the shoes (see photo). They also don't clean the soles -- owner said that it isn't included. I took the shoes to my usual cobbler in the city -- he took one look at them and goes "horrible. Sorry that there is nothing I can do. They're ruined." The owner had 0 respect or compassion for the fact they ruined $1200 sneakers, despite me showing photos of what they looked like before dropping them off. All he did was refund me the $40 I paid for the repair. Would not recommend going here at all. No skill, and no customer service. 0 stars if I could. Big mistake!

"This place is amazing. Now, I don't know much about fashion, fabric, and the least of all repairs…read more- but what the owner did to my shoes was impressive. My girlfriend bought me a pair of dress shoes for Christmas and I haven't really worn them because not only were the soles extremely slippery but they seemed to scuff easily. I spoke to a coworker that said that this shop was able to add a thin layer of traction material to the bottom of shoes - think 1/6th of an inch. These additions have a pattern that creates grip and also protects the soles so that they don't get scuffed up. I brought my pair of shoes in and he was able to have them back to me in 2 days. I was even able to wear them out after our recent storm - with the black ice all over the city and it was still okay. I told my gf to take her Christian Louboutins there to see what he can do about adding the addition sole to her shoes too. She just dropped them off today but she said he was able to match the exact red of the soles."

Yes, I had a very good experience For myfamily and myself…read more We really love the work that is done at this location in Clifton, New Jersey We suggest anyone that would like good customer service and quality work done to come here. Sincerely KDMC NYC & Paterson NJ

GV Engraving did an excellent job with the embossing on my item. The craftsmanship was exactly what…read moreI was hoping for, and I was very pleased with the finished product. Unfortunately, the customer service at pickup left a different impression. Since I brought my own item for embossing, I asked if they had a bag or any type of protective wrapping for it. I understood I hadn't purchased the item from their store, but I had paid for the embossing service. Even when I offered to pay for a bag, the response felt dismissive rather than helpful. This wasn't about getting something for free. It was about the customer experience. Small gestures, or simply responding with kindness and a willingness to help, goes a long way. The quality of the work deserves five stars, but the interaction at pickup unfortunately did not reflect the same level of care. I would return for the quality of the craftsmanship, but I hope they place a greater emphasis on customer service in the future.

Very friendly staff and welcoming atmosphere in the store. Great selection and serviceread more

This was a much more pleasant experience than I thought it would be given the fact that they've had…read morea closeout sale sign on their window for sometime now. I walked in and before I made it to the wall of shoes the owner was up on his feet and helping me, asking me what I needed. Ended up buying boots and a sweater for something like 60% off. I'm going to try to come back at least one more time before he actually does close out his store. If you're reading this, thanks a lot Bob!

The owners are very helpful and the products are if the same quality you'd did at big name brand…read morestores. I bought some tennis shoes there and they are comfortable and sturdy. They were only $18. They offer a deal of two pairs for $30. The leather jackets there look beautiful, and they also have several racks of shirts and pants.

My experience at this store was completely uh-mazing all…read morethanks to the stellar work of one of their fabulous retail associates CAROLINE! It was my first time ever purchasing from the LV store and I decided to go to this specific location, just out of pure curiosity. I don't regret it one bit! Caroline did such a great job handling my transaction and even took steps to go above and beyond to assure I came out with everything I wanted and more! Not sure why there are so many negative reviews. Caroline made it possible for me to get a very limited rerelease of a specific handbag (soon to be discontinued btw.) By placing me on a waitlist and withholding my information to complete the purchase as soon as it hit the store! She sent me a text and informed me that the store had received 2 bags and I got lucky! When I went to pick the bag up she had the same welcoming presence and charisma that make her the 5 star employee that she is. Before leaving she hugged me and made my first time at Louis Vuitton a wonderful and enjoyable experience! Looking forward to returning and hopefully experiencing the same stunning service. Thanks Caroline!

Absolutely awful service. Tried to return a brand-new LV item (purchased from the 57th St flagship)…read moreat the Riverside boutique due to fit. The associate, Namni, immediately claimed it had "makeup stains," even though the faint mark wiped right off in front of her. She refused to process the return and repeatedly told me to go back to the flagship, without checking with a manager or offering any real help. After 30+ LV stores globally, this was the single worst experience. Condescending, unhelpful, and completely uninterested in customer service. I felt brushed off simply because I wasn't making a purchase. Do yourself a favor and stay far away from this location.