This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!

"This place is amazing. Now, I don't know much about fashion, fabric, and the least of all repairs…read more- but what the owner did to my shoes was impressive. My girlfriend bought me a pair of dress shoes for Christmas and I haven't really worn them because not only were the soles extremely slippery but they seemed to scuff easily. I spoke to a coworker that said that this shop was able to add a thin layer of traction material to the bottom of shoes - think 1/6th of an inch. These additions have a pattern that creates grip and also protects the soles so that they don't get scuffed up. I brought my pair of shoes in and he was able to have them back to me in 2 days. I was even able to wear them out after our recent storm - with the black ice all over the city and it was still okay. I told my gf to take her Christian Louboutins there to see what he can do about adding the addition sole to her shoes too. She just dropped them off today but she said he was able to match the exact red of the soles."

Yes, I had a very good experience For myfamily and myself…read more We really love the work that is done at this location in Clifton, New Jersey We suggest anyone that would like good customer service and quality work done to come here. Sincerely KDMC NYC & Paterson NJ

Very friendly staff and welcoming atmosphere in the store. Great selection and serviceread more

GV Engraving did an excellent job with the embossing on my item. The craftsmanship was exactly what…read moreI was hoping for, and I was very pleased with the finished product. Unfortunately, the customer service at pickup left a different impression. Since I brought my own item for embossing, I asked if they had a bag or any type of protective wrapping for it. I understood I hadn't purchased the item from their store, but I had paid for the embossing service. Even when I offered to pay for a bag, the response felt dismissive rather than helpful. This wasn't about getting something for free. It was about the customer experience. Small gestures, or simply responding with kindness and a willingness to help, goes a long way. The quality of the work deserves five stars, but the interaction at pickup unfortunately did not reflect the same level of care. I would return for the quality of the craftsmanship, but I hope they place a greater emphasis on customer service in the future.

This was a much more pleasant experience than I thought it would be given the fact that they've had…read morea closeout sale sign on their window for sometime now. I walked in and before I made it to the wall of shoes the owner was up on his feet and helping me, asking me what I needed. Ended up buying boots and a sweater for something like 60% off. I'm going to try to come back at least one more time before he actually does close out his store. If you're reading this, thanks a lot Bob!

The owners are very helpful and the products are if the same quality you'd did at big name brand…read morestores. I bought some tennis shoes there and they are comfortable and sturdy. They were only $18. They offer a deal of two pairs for $30. The leather jackets there look beautiful, and they also have several racks of shirts and pants.