It does not exist anymore. There is no store! We should have suspected when no one answered a…read morephone call.

My goal was to purchase 1 piece of luggage at Samsonite and walked out with 4 pieces. Best listener…read moreaward:MaryLou. She was simply awesome. She had superior knowledge of what you need and don't for your trip. Didn't even want to try another luggage company. 20 years for my last set. Money well spent. Go there to get there!!

The Travel Store inside Toronto Pearson Airport Terminal One opens every day from 5 AM to 1 AM!…read more They carries luggage, travel accessories and some souvenirs too... Great for last minute shopping or just browse around. Aside from retailing, The Travel Store also offers storage services. An alternative if you have a long layover, you can just store your luggage here for a fee and take the bus to the city to explore a little....

This store sucks. Bought something from the store, defectives, tried to return it five minutes…read morelater. Store manager wouldn't take the return. Asked to talk to the store owner, could not be reached. Said they stood by their product hundred percent, just a lot of hot air. Forget Samsonite... once they have your money it's gone.

Heys has an amazing product and also amazing customer support. I have a hand carry piece that's…read morebeen in use for 15 years that's been going strong and 0 issues whatsoever. We had a 28 inch piece that was damaged by Cathy pacific when my wife went to Asia last year. On her way there one handle broke off. On her way back the other hand broke off. Obviously this was checked in and at some point during the process this happened. We contracted Heys and asked about repair options. They offered sending us the parts or we can bring it in and they can repair for us. This was outside of warranty period as it was 8 years old. So I went on site and they took a look. Offered to repair for next day or give me the parts and I can replace myself. It was super easy to do and only needed a Phillips head screw driver. They have a customer for life from me. Keep up the great work Heys.

Ordered a Heys Azor 30" suitcase on October 8 2021 from the Heys.ca website (Order #87546). It…read morearrived on October 12, 2021. It seemed to be in good condition.  I put some clothing in it and went on a trip.  Heys is a Canadian brand of suitcase by the Sheikh family and I wanted to support fellow Canadians. However, from the very beginning, the wheels did not roll as smoothly as my friends' Heys Astro suitcase.  I thought my suitcase just needed some time for the wheels to adjust or something. It has only gotten worse, and it's only been 6 months. With additional suitcase use in terms of rolling the thing around an airport or across the ground in and out of buildings, it became an unwieldy experience. This is my third trip with the Heys Azor suitcase and it can't do the thing it was designed to do ---ROLL! I got down on the ground and took out my camera to see what is going on with the wheels. Well, it's one-wheel housing that's cracked and can't support the wheel properly enough to roll smoothly. Therefore, the suitcase cannot be maneuvered easily, creating stress on the other wheels, and you can actually hurt yourself trying to maneuver it. I hurt my shoulder, the taxi guy hurt his shoulder, and I'm sure a few airport suitcase handlers hurt their limbs as well. Do not get the Heys Azor 30" suitcase. The wheels are not made to do the job of a suitcase from the start.  I am imploring Heys CEO Emran Sheikh to go to China and hire some quality control people to put Heys suitcases through their rigors so this sort of poor construction does not ruin the brand name. I want a new suitcase that is light in weight, attractive, 30", and has wheels that roll smoothly.  I'll gladly send this one back at their expense. I've contacted Heys, but it's the Easter holiday.  Let's see how this all goes. UPDATE: After some emailing back and forth, Heys decided to send two replacement wheels in the mail to me at their expense.  They said normally the customer would pay for the shipping, but since I was a "valued customer" they sent it free.  The wheels arrived on April 26th, 2022.  Luckily my partner had a handy adjustable Philips head screwdriver (doesn't everyone carry one when traveling?) that we used to disassemble the troublesome wheel and housing. After the wheel and housing were removed from the body of the suitcase we could clearly see the actual suitcase was also cracked (see pictures). I emailed Heys with the verdict.  Just as I had said before... I wanted a new suitcase. Heys emailed me back on April 28th, 2022 to say they would send a new suitcase out.  All I had to do was cut the straps and divider of the current suitcase to shreds and send pictures of the destruction.  That way they could be assured that I wouldn't sell the bag to someone who wouldn't notice it only had three wheels. They wanted to mail me the same scary model in "pewter" color.  I don't want a poorly constructed type of Heys suitcase in ugly-ass pewter...of all colors.  If I wanted a Heys cheaply made pewter suitcase I would have bought one!  At least give me the same color in the same make.  Otherwise, I would rather go with my mate's Heys Astro type suitcase which seems to be more sturdy and is performing the function it was designed to do admirably.  I emailed Heys with this information and even added I would be willing to pay the difference in cost for the ASTRO 30" suitcase in purple (they have it in stock online). I am waiting to see what Heys says and will write an update shortly. UPDATE: May 11th 2022 Received a new Heys EZ Access 2.0 suitcase 30" in light purple delivered at no cost to my hotel. They don't have the Astro bag in a 30". The EZ Access 2.0 does not have a divider and does not open in the middle of the bag. But at least the wheels are working as they should without any items it the bag. UPDATE: June 12th 2022 Just returned from a trip using the EZ Access 2.0. The plastic zipper is broken. Luckily my clothes didn't fall out. I'm disgusted with this company! UPDATE June 20 2022 They want me to bring in their defective suitcase and if it can't be fixed offer me another in store credit for another crappy Heys suitcase. So drive around making two trips and wasting my time over a crappy product. I passed on the offer. I ordered an "Away" suitcase online (to match my Away carry-on I've had for 3+ yrs) and so far so good.

I had a busted wheel on my bag. The airlines don't cover wheel damage so that sort of freed me to…read moreshop and find my own repair outlet. The google and yelp searches led me to Luggage Town which is in an Industrial park a few blocks away from Vaughan Mills Luggage Town is not just a town but a very packed city of suitcases and suitcase parks. The sole proprietor who runs it doesn't seem to be too hungry for business but happened to have enough time to take a quick look at my suitcase, complimented me on the suitcase, and rummaged through his brain whether he had a similar model to swap out the wheel. He believed he did and just told me to come back in an hour. He called me back in 50 minutes (within SLA!) and not only did he replace the wheel but he tightened all four of my wheel sections, all for $40 cash. I'm happy to consider this place for future gigs if I'm in a bind with my luggage. Glad to see one industry whose mom and pop shops aren't getting crushed by the big suitcase industrial complex!

Mike the luggage guy is an amazing person and excellent suitcase engineer! We walked to the place…read morewith any appointment on a Friday evening @ 5:15 PM with two broken suitcases and airlines request recipient to fix them. He replaced one without any hassles as he could see the body of the suitcase was broken and is not fixable. He was gentle enough to ask us for the choices of colour and some suitcase type. He gave as a little better range suitcase than our Kirkland one. For second one, which was non-canadian Samsonite, wheel was broken. And he spent like 1.5 hours to find the best match. He replaced it with other wheel, suitcase was still wobbly. He scraped to make it of correct size. It still didn't get fix. So he requested us to leave our contact and he will replace both the front wheels. On sharing our details the guy realized we live far, so this gentleman went again in all his depository to find two same wheels which could fit, so that we don't have to come again. He could have simply asked us to leave the luggage and come back later. Or just could have asked us to come another day by appointment. He for sure knows how to do his job and provide an excellent customer service!

My favourite guy. Everyone calls him boss because he is very cool and funny to his regular…read morecustomers. He's strict on his prices though (LOL) but they're already so low that I would be robbing him if I bought his stuff for any less. Ask anything you want and treat each other respectably and you will be treated the same that's how he's treated me and all my friends. Strongly Consider going here

This place is a legit a SCAM! I as a brother wanted to purchase some bags from this place as I saw…read moretheir LetGo and Facebook Advertisements. I'll admit the bags are very nice and I would love to help support a small business out over Big Business especially if the owner is a muslim brother. However their lack of communication and customer sales brings this store very low. The Sellers advertise the store on LetGo using postal codes such as M4C or M1B yet there location is all the way Downtown in Young Street and Wellesley. If you make an advertisement Common Sense should tell you make the address the same as your location. They posted the ad on a facebook group called "Scarbough Buy and Sell Marketplace". Your location is not in scarborough, if your not in scarborough can you atleast be willing to meet up in scarborough. The answer to that is also No. So then simply please dont post an Ad in a Scarborough Buy and Sell Place. This confused so many other potential customers/buyers not only just me. Secondly when I asked the seller on Facebook and LetGo a simple question such as "Does the Bag cost $50 before tax or is the price including tax?" I just received a message by a named Malik who said They first send me a message "Yep Brand new lots of variety & colors available at ZAM ZAM..." I asked a 2nd time and he said "That's ok np". Wallahi I am not lying that is what he said to me. That makes me more confused more than ever and doesn't answer my question at all. I asked again and they just left me on read. What happened to the "Customer is King", it just goes to show their laziness and arrogance. But let me tell you their Customer Service their is absolute ZERO!! They scared away so many potential buyers/customers. Not only that but I feel there is a lack of communication in English a Language Barrier as I tried calling the store and speaking with someone they weren't able to answer my questions they kept me on hold saying they would get someone else to speak with me and they just left me on hold for 20 minutes and NO ONE came to me. I won't ever think of coming here and Neither should you. With Customer Service this bad i don't know how others can tolerate it. As a customer it really hurts me inside how you can treat someone like this. There are so many small stores out here like this one but for me I personally never want to be within a 100m radius of Zam Zam International. There are so many other small stores in Toronto but I really never witnessed customer service this horrible at this level. In Conclusion ZAM ZAM International is a BIG THUMBS DOWN and won't ever be coming here unless you want to waste your time by a bunch of idiots.

Best location so when I walk in they welcome me and see how can they help me and they tell me today…read moredeal and everything is clean and organized and good for back to school or road trips and traveling like (backpacks , bags and wallets, luggage )and great Accessories like ( umbrella,hats and gloves, lunch bags , pencil case, adaptors/chargers, passports covers , belt bags, card holders, ) they have every brands and when you buy anything you get a blue bags with a cool logo and everyday sale . So I highly recommend this place!

ran into a middle aged blonde woman who was an absolute nightmare there! Terrible customer service,…read moreshe was rude, unprofessional and made me wait 1 hour before deciding to grab my luggage from her inventory space! would not even recommend this place to my greatest enemies.

I came here spur of the moment. It's a large store, next to Cabela's by the Galleria mall. Tons of…read moreeasy parking. The store has endless racks of clothing. There seem to be quite a bit of furniture as well. Tons of shoes for kids, men and women. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

I'm surprised by the positive reviews and wonder if the place just went downhill in the last couple…read moreyears. I don't typically shop at Burlington but stopped with my mother on our way elsewhere. Walked out empty handed because I was quickly overwhelmed by how unorganized and messy the place was. I tried to walk into areas that claimed to have my size, only to see every size and clothing variety imaginable. Impossible to sift through. We went into the scant shoe section to find nothing in fashion. The home section was messier than my kid's room.

BEST. SERVICE. EVER…read more Of course I was nervous about handing off my bags to a stranger in Toronto! But I am so glad I did. :) My group arrived by MEGABUS in the morning but our check-in time for AIRBNB was not until the afternoon. The very friendly Paul met us at the bus depot, whisked our bags away and brought them to us later at the home where we were staying. On check-out day, he picked up our bags in the morning and brought them to the bus depot in time for our evening departure. The price for the service was very modest. And we were thrilled to enjoy Toronto bag free!

I cannot believe there aren't more warning posts about this "company." Out of desperation I…read more"booked" storage for a few hours in Toronto. I was directed to drop my bags off at a convenience store near my arrival destination (the address of the "drop off" location is not revealed until you pay). I needed to modify the drop-off time and quickly realized that there was no way to do this using the "Dashboard" feature online, nor is there any way to cancel the transaction even though the initial sign-up email assured me that this would be possible. The support email address does not even EXIST...my inquiry bounced back undeliverable. I don't know if the positive reviews are genuine but given the issues I had with the website and the non-existent support email address, I would steer clear. Would give zero stars if possible.