I purchased a pair of pants online which were two big so ordered a size smaller when I went in to pick up the smaller size I wanted a refund on the bigger size and was told final sale no refunds no exchanges no store credit. I am stuck with two of the exact same pair of pants same color etc. I emailed head office to make a complaint and was told I would hear something within a couple of days, a week later still haven't heard anything. I would have been totally satisfied with a store credit. They were not willing to budge or accommodate under any circumstances. When ordering online it is very difficult to know the exact size, a store that offers online should definitely offer exchanges, refunds, or store credit. Second time in Cleo first time was a horrible experience I don't even know why I went back the second time, I was hoping it was maybe just a one-off the first time around. I order from Rietmans, Mark's work warehouse, etc all the time and whenever something is not fitting properly I have never been given a hard time to get a refund. I am going to assume that in this economic environment and retail stores struggling that this store just does not need clientele. Let me add on the bottom of the receipt it clearly states. No sale final. So why was I not given a refund? read more