They gave me an appointment window of between 8 and 12 a.m. which leaves you just sitting around…read morewaiting. They didn't show up at all so continued to wait the entire day, wasted my entire Saturday. They did not have the decency to even call. I will find another plumbing service that respects their customer's time.

ZOOM was very easy to deal with ...They got to my job immediately...Work was completed…read moreproficiency...Scot their plumber did excellent work and tested what he did ...Would recommend them 100% .....Happy Customer

First, I want to say I appreciate Chris's quick responses and politeness. He was professional and…read moreanswered all of my questions. Our garbage disposal started leaking on Sunday and we needed someone quickly. The companies we used before weren't available until Wednesday and couldn't give me a quote without coming out. I sent messages to several companies on Yelp and Inheritance Plumbing responded within minutes. Their service fee was $125 but waived if we approved service, which seemed fair. Chris estimated a 3:00pm arrival but later texted that he was delayed. He didn't arrive until 5:00pm. Once here, he quoted $785 to replace the disposal. Based on my research, average cost is usually $400-$500. I asked for details and was told the price included a 50% markup on the disposal plus a $350 flat fee. I reluctantly approved because our schedule didn't allow us to wait longer without a working kitchen sink. Afterward, I looked up the exact disposal and saw it cost $200 at Home Depot. Even with a 50% markup (which I also think is high) that would be $300. I also know that businesses don't pay customer costs so that seemed really high. Add in the $350 labor, and the total should have been closer to $650. With cash and first time customer discounts, we paid just under $700, but I still feel this was significantly higher than fair market pricing. I later spoke with two friends who own plumbing companies, and they confirmed that the price should not have exceeded $500. We also run a few businesses and I understand needing to cover overhead and labor costs, but this felt more like an "emergency fee" than a standard labor charge and feel like we were price gouged. I called 2 more reputable local companies the morning after and both quoted under $400. As a consumer we would expect fair pricing and this was definitely not fair. Overall, the work was completed professionally and same-day, but the pricing was much higher than other companies. For that reason, I personally would not use this company again.

Very knowledgeable, professional, and we are glad we chose Chris. We had a gas hot water heater…read moreinstalled, and it was one of the best decisions that we have made. Thanks, Chris.

Dave is the man! I was lucky enough to catch him before his move to Texas. I called one afternoon…read moreand spoke with someone who took my info and said Dave would give me a call within 15 minutes. He did indeed and must have sensed my frustration with what had become known as the plumbing twilight zone at my house. I was stoked he agreed to come to the next day and take a look. He showed up AND was on time (I live up off of Alba road so it's not easy to find) He was great about explaining things to me and tried for a few hours to figure out why the washer was backing up into the tub... along with a few other things that didn't make any sense to me whatsoever. It was late, so Dave had to resign despite not figuring out the issue. My tub is a weird design, and everything is tough to access, etc. There was no question he tried everything he could. He apologized and said there was no charge (!!) He gave me a few other plumbers to call and wished me luck. The next day he texted me to ask if I'd be home Saturday morning. He had been thinking about my set up and had a few more ideas. I could tell it was bugging him and he wanted to get to the bottom of the issue. LOVE that in a person!! Saturday morning, Dave shows up (on time again) and conquers it. Dave is very kind, respectful of your house/property and a true master at what he does. He's also a crazy wealth of information. I was literally following him around with a pad of paper and pen writing stuff down (and he didn't mind lol). My only regret is finding him 13 years too late! Texas you lucked out!

I found DPS Plumbing on Yelp and called them to check a pipe leak in the attic. Dave was quick to…read morerespond and mentioned his hourly rate was $75 per hour. I agreed and had Dave come out the next day to assess the damage. Unfortunately, the ceiling sheetrock collapsed overnight from the water accumulation, but the good thing was the attic was now exposed for Dave to easily see the leak. Dave arrived right before 9am and gave an estimate of $623, which was 6 hours of labor totaling $450 and $173 in materials. I thought the estimate was high (he first wrote 5 hours but crossed it out and changed it to 6 hours). And his estimate didn't include replacing the ceiling sheetrock afterwards. When I asked Dave if it would really take 6 hours to repair since he could see the leak easily and didn't have to hunt around for the leak, he said yes 6 hours. Since all that water was starting to soak the carpet and furniture, I decided to just get it done and agreed to the estimate. Dave started at 9am and finished around 12 noon. After he was done, I asked if it would still cost $623 since it only took 3 hours instead of 6 hours. He said it's still $623. I paid it and reminded myself to never call him again or recommend him to friends & neighbors. Btw, Dave used about 8 feet of AquaPex tubing to replace the bad section of leaking galvanized pipe. I checked afterwards and AquaPex costs around $50 for a large 100 feet coil. I don't see how he could justify charging $173 for 8 feet of AquaPex tubing and some pipe fittings. In summary, Dave was responsive and able to complete the repair, but way overcharged on both labor and materials. I understand there's overhead to run a business (licenses, insurance, gas, etc). But to charge 6 hours of labor for a job that was completed in 3 hours, plus $173 for materials that cost $30-$40 at most, that just seems wrong and bad for the business reputation. Photo attached showing before and after repairs. Also photo of the estimate that became the final invoice.

A drain problem under the foundation of my home required extensive re-plumbing. For a homeowner,…read morethis was a major problem. Creekside Plumbing owner and master plumber, Charles Hunsucker, correctly analyzed and made the repairs. He kept me up to date during the process, and the cost was reasonable. I strongly recommend Creekside Plumbing.

Over the past 10 years, Charles has been solving our plumbing issues. He is always prompt,…read moreknowledgeable, trustworthy and professional. We recently called Charles on a Monday morning with a clogged shower drain. He was able to come out the same day and resolve the problem in no time. We will continue to call Creekside Plumbing for all our plumbing issues. Thank you Charles!!

So far I have had three repairs done to my AC by Vanderford. For the first two, my AC had quit…read morealtogether and I needed someone to look at it fast as my home was heating up pretty fast. The folks at Vanderford made every effort to get me me a technician ASAP while several others either said they's get back to me or gave me a six hour window to MAYBE get someone out there. The two techs that came out were both friendly guys that seemed to know their business.They got things done in as timely a manner as possible and that can really be expected. The only negatives were that I thought that maybe some of their pricing might be a bit high and that the receptionist (call center?) didn't really know anything about anything.... Overall, I feel that Vanderford Air took my issue seriously and did their absolute best to get my repairs made. I will beusing them again and would recommend them to someone who wants reliable service.

BUYER BEWARE - THINK TWICE BEFORE CHOOSING VANDERFORD AIR…read more I chose Vanderford Air because their website promises "Customer Satisfaction is our #1 Priority," "Quality Workmanship," "Honest Communication," and "Repairs Done Right the First Time." Unfortunately, my experience over the last three years has been the exact opposite. I purchased a brand-new A/C system in July 2023. Within a week, it wasn't cooling properly due to low refrigerant. The same issue happened again in 2024, but instead of finding the leak, I was told to spend more money on a second return. They installed the wrong return box, damaged my ceiling, and later I discovered they failed to connect the drain properly, causing water damage inside my wall that I had to repair myself. In July 2026, the system again wasn't cooling. The technician confirmed the condenser coil was leaking, even though I had complained about refrigerant loss since shortly after installation. When I spoke with Service Manager Dan, he claimed there was no history of my previous service calls until I provided documentation. Rather than taking responsibility, he dismissed my concerns and refused to let me contact the owner directly. After negotiating, I agreed to pay $1,200 because I was promised the leaking coil would be replaced and the incorrect return installation would finally be corrected. When repair day arrived, the crew wasn't even Vanderford employees--they were third-party subcontractors. They showed up with the coil but knew nothing about fixing the return box. While working, one of the subcontractors fell from my attic ladder carrying equipment. I was more concerned about making sure he was okay than Vanderford seemed to be. I requested a call from management and never received one. After spending thousands on a new HVAC system, I've dealt with repeated refrigerant leaks, poor workmanship, home damage, broken promises, and a lack of accountability. Based on my experience, I cannot recommend Vanderford Air.

I had to have another plumber come out to help me after my first service call..(Marty). He was…read moreabsolutely wonderful!! He took his time and listened to my concerns and the problem I was having with my toilet. He cleaned up after himself and most importantly had me to comeback and listen for the drip in the tank!! Wonderful attitude, professional, and cleaned up before he left. He did not track any mud, dirt in my home and did not walk pass the rug on the front door after he wrote up a ticket, because he left his cover ups in the truck Thank you Marty 1927 if I ever needed service from this company again I will ask for him!!

The plumber was very professional and explaining everything in detail and very honest and fixed our…read moreproblem.

Fantastic work changing out my garbage disposal. Great communication without being overbearing!…read more Work was complete in an hour and at a competitive price, will definitely use again.

New Gen was quick to respond when i called regarding a leak , as well as a loose kitchen fixture…read more The service provider was timely,knowledgeable, polite and the estimate was free. Definitely highly recommend and will call again for any future plumbing needs

We had a leaking valve and needed to add a gate valve.. Chris came out the same day and replaced…read moreboth. The price was very reasonable and we always call them for any plumbing issues. Can't say enough nice things about them.

Needed to replace a very old school toilet and shower system. They came out and got it done quickly…read morewith quality equipment on a complex change over. Price was reasonable and just good people you can trust.