DO NOT USE CMFTO - Bait and Switch Staff, Provide Poor Service, and are Unresponsive to Issues
We hired Claudia McLaughlin's organizing service - CMFTO - to help unpack and sort our household belongings during a move from California to Chicago. We were upfront about not having purged enough items beforehand.
Bait and Switch; Poor service
The day before work began, Claudia confirmed her team: "All great! Gina, Damien and Mara will see you at 9:30." We noted Mara in several of the positive reviews.
The next morning, without notice or explanation, Mara was replaced with an inexperienced 26-year-old who was clearly overwhelmed, unprepared - and didn't cook, though she was assigned to the kitchen, where the organization was particularly poor:
Two of seven total pantry shelves were filled with cookbooks instead of essential items
One of three total drawers wasted with non-essential containers
Pot/pan separators stacked on top instead of placed between items--she evidently didn't know what they were
The rest of the team was adequate but not worth $160/hour (or $240/hour for three people). Basically unpackers, not organizers.
Unacceptable Response to Complaints:
When I texted Claudia about the poor work and requested a replacement worker, she refused and blamed us instead: "Your home should have been minimized before the move." A dismissive, ludicrous response for an "organizer".
She refused to change the team, giving us no option but to cancel rather than pay for work we would need to redo anyway. Claudia charged an $800 (!!) cancellation fee--which I've protested three times with zero response.
The positive reviews here are irrelevant - highly unlikely any of them had the team that worked with us.
Bottom Line: Avoid CMFTO. They bait-and-switch staff, deflect accountability, and ignore customer concerns.
But if you do use them, be sure you have sorted and organized your belongings before you hire Claudia to sort and organize your belongings. read more