Jerrod Pozza is a horrible craftsman. Came to refinish our hardwood floors three separate times in…read morea two month period. Will not honor our written one year warrantee free from Defect. We are left with uneven poly, chipping poly, roller marks the entire length of all floors, spots that are chipping in all rooms. Stain is not consistent and not fully covered in some areas. We have stain on our carpets, tile, fireplace, and dripping down our carpeted stairs. Moved refrigerator and scratched the floors. Can't get a call back from him because "he's checking with his lawyer this never happens to me before". This was Nov 28. Today is February 17th. Left us with a mess! Poor businessman, unprofessional, poor craftsman, poor communicator. Beware of Jerrod Pozza!!!!! Jj hardwood flooring and home remodeling!!! Beware!!!

Everything! Great accommodating company! Great showroom and friendly service! Took care of all…read moreour needs!

I worked with Banter for ordering bathroom tile and carpet for our 2nd floor during a large home…read moreremodel project. I found their prices to be very competitive, staff was friendly and communicative, and they did a great job with carpet install (their one-man team was shorthanded and went above and beyond to get the job done with the timeline we had agreed to). They were also very helpful when I went into the showroom to select carpet. Looking forward to working with them again on our basement project!

Jeff came out to clean and repair my ceramic floor. I had one other estimate which was much more…read morethan his. I needed some grout repaired and I wanted the existing grout cleaned and dyed a darker color. The whole process took about three hours and now my kitchen floor looks brand new. The new grout color is contrasting and is beautiful!! Jeff was prompt about coming for the initial estimate and was on time for the job. The nicest guy you'd ever want to do business with. I highly recommend him for any tile cleaning/grout work you need done. You'll be happy you called.

From the owner: We specialize in Tile and Grout cleaning, sealing and repairs, No-Sand wood floor refinishing,…read moreNatural Stone Cleaning, Sealing and Polishing and Commercial Carpet Cleaning.

Robert did a great regrout and multiple tile repair at my home. Very professional and clean…read moreworkmanship. Definitely recommend.

Thank you so much to Grout USA. Great Value/professionalism all around. And got the job done…read moreperfectly. Reaching back out for all my Grout related future projects.

We had Capstone Construction remodel our kitchen last summer. They took it down to the studs,…read moreinstalled recessed lighting, appliances, cabinets, flooring, tile backsplash, etc. They also remodeled a closet and installed a window in our bathroom. All the projects turned out great. I have dealt with some shady contractors in the past but Tim, the owner, is a true professional and I trust him in my home.

I contacted Capstone regarding a basement renovation after the recent severe storms and tornado in…read moreCrown Point, Indiana. Several friends and families had recommended the company based on their positive experiences, so I reached out hoping to receive an estimate for the work needed in my home. During my initial contact, I was immediately asked whether the project would be covered by insurance. I was told that the company typically does not prefer to take on insurance-related projects because their pricing may exceed what insurance will cover. I still requested that someone visit my home, assess the basement, and provide a quote. I was informed that someone would follow up with me. Instead, I later received a text message stating that Capstone was declining the job. Because I had been referred by previous customers, I asked whether the owner could contact me directly. I was then asked by text who had referred me, and I provided the names along with photos of their recent work. The following day, I was asked to send photos of my basement and the remediation work, which I did. After that, I received another text message stating again that the company was declining the job. I was disappointed that I was never provided an opportunity to receive an in-person assessment or a written quote, and I was not able to speak directly with the owners. All communication took place through text messages. Based on the interaction, it appeared that assumptions were made about my ability or willingness to pay outside of insurance coverage before anyone discussed the project with me in detail. Unfortunately, this experience left me with concerns about the level of customer service and professionalism I received. While others may have had positive experiences with Capstone, my experience was disappointing, and I hope future customers receive clearer communication, a fair opportunity for assessment, and more professional follow-up.

If I could give them less than one star, I would. Immediately after having a $9,000 kitchen…read morecountertop installed, it started staining. I went with the stone they recommended because they said it was more durable than what I originally wanted to purchase. But actually it was just more expensive. I've been emailing, texting and calling for almost 9 months and no one will respond or help to get it resolved. I never write reviews but I want to warn consumers before they spend a lot of money and are disappointed in less than a month.

Overall, I had an excellent experience with Marty and the staff in selecting my quartz countertops…read more They had so much patience with me after coming to the showroom in Steger, but I imagine they're the same way with all their customers. I'm so satisfied with the install and care the installers took with my countertops. All I can say is WOW!!! I am so blown away and enjoying the new look in my kitchen. To Marty and the entire team, Excellent job and THANK YOU FOR EVERYTHING! Sincerely, Mike Simmons

The receptionist was absolutely rude, did not care to answer questions and just hung up the phoneread more

****BEWARE OF SOUTH SHORE FLOORING**** We ordered two Hansgrohe brushed nickel shower kits from…read moreAmazon thinking they were coming directly from Hansgrohe. When we realized that only part of the order was sent and what was sent was a much less expensive chrome finish, we realized that the products were actually sold by South Shore Flooring who is impersonating Hansgrohe on Amazon. I was told by, Hansgrohe, who have been incredibly helpful with this, that South Shore Flooring is not actually a Hansgrohe distributor. We called South Shore Flooring and the sales manager refused to talk to me (first sign of fraudulent business practice). A customer service rep from South Shore Flooring, Andy, has told me various reason why they won't exchange the wrong items they sent me for what I ordered, from Amazon won't let them (a lie), to "there is just nothing they can do". The reality is that they could do a lot including be an honest business, but it is clear that they are not honest and will rip you off if they think they can. Not only will they not exchange for the items I actually ordered, but they also haven't offered to refund me the several hundred dollar difference. This is probably the worst customer service experience I have ever had and the problem was their fault. I am simply asking them to fix their mistake. ******AVOID THIS COMPANY*****