My husband and I enrolled right before the grand opening. I spoke to a male over the phone and asked about classes and hours. He informed me how the classes where 7 days a week up to 7-8pm. Long story short. Had hiccups from the beginning. My husband didn't have credits on his app and was unable to sign up for classes. Spoke to a lady who was supposed to fix that but it never did get fixed. Had to go in and wait a few days for that to get squared away. Next, since Pilates is brand new to the AV, they mostly only had the reformer class available.m (which I was told this AFTER enrollment. First class day, my equipment wasn't set properly and the instructor kept trying to fix it. By the time she did, that specific workout was over with. The next class I took with Julia was better. She was super sweet and informative and made sure equipment was set properly and helped those that needed adjustments. Next time around a class was cancelled on their end and I didn't receive a credit back. Informed the girl at the front desk. She was busy enrolling another member and told me to write my name and number down and she would get back to me. A week later, still no call. By this time all the classes I was attempting to schedule were all booked. Then I started thinking, the more members that get enrolled, the less availability your going to have because when I went in the app, there pretty much was no more openings for the rest of the month. Went in that day and spoke to the manager I believe. Told her why I decided to cancel my membership. When I explained that some days (Fri-Sun) classes only went up to 1-2:30pm and was told differently, she told me that weekends were shorter hours but they were going to be adding extra classes soon. Would have been nice if I was told this before enrolling. Instead I was told classes were 7 days a week up to 7-8pm. Nothing about how in the beginning classes weren't going to be all day and that slowly they would add classes as the days, weeks, months progressed. She also told me that she could fix the credit right then and there but I explained how it would have been nice if it was fixed a week ago before the class I wanted to enroll in was booked. Overall, I understand this is a new place that opened and the system has a lot of quirks that needed to be fixed, but it definitely could have been a better experience. Instead I wasted a months fee x 2 on top of the $100 x 2 (because my husband cancelled as well) cancellation fee which I felt they could have waived for all the hiccups we encountered throughout that entire month. Wanted this to be something I would get into, but unfortunately, it was just a waste of money for us. read more