On July 3rd 2021 I walked into this studio to either cancel my membership, or freeze my membership. I spoke with the person at the front desk and she said that she would speak with her manager about which would be the best route to go. So I finished all of my classes in July with full intentions of not being charged for a full membership. On August 5th I was charge $89 for my membership fee. So I called the studio to see why I was being charged, because I was to either cancel my membership, or freeze my membership. The girl I spoke with said she would speak to her manager and get back to me. So when she called me back she said that my membership was canceled and this would have been the last bill... I then disputed the charge with my credit card company, club Pilates then disputed the charge back to the credit card company, and I ended up paying for my membership for august. With that being said I was then billed a full membership for September, and October. I received an email on October 6th from the billing department saying that I owed them $332. After finding out that this studio still continued to bill me after I "canceled" I was highly upset. I called the studio multiple times and finally left an unflattering voicemail. I then had to visit the studio so I could speak with someone in person. The girl I spoke to said that her manager was going to call me. I then explained what I stated above, and she was looking for the my cancellation form. Which was no where to be found. I then filled out another cancellation form. I left the studio that day without any resolution, only that the manager would call me. So I waited a few hours, and still didn't get hear anything for anyone. So I called again, finally the manager called me. I explained again what happen, and again I was upset because the manager made it seem as though I was lying, and the issue still has not been resolved. She kept saying that she would speak with the owner and get back to me. I didn't hear anything for the rest of the day. I waited all morning for a phone call and still did not hear anything. So I went up to the studio. The manager found my freeze form, but still could not give an explanation as to why I was getting billed a full membership fee. After sitting in the studio for an hour and a half trying to get them to clear all of the fees off of my account they still where charging me a $25 for a charge back fee for disputing the charge in august. Technically I should have never paid the $89 for august and should have only paid $15. And I agreed to pay the $15 freeze charge from august to October. But the thing is, I was never refunded the money for august. I even called and confirmed with my credit card company that club Pilates received the fund for august while the studio manager was in front me (I had the phone on speaker).. when I left the studio I only had a $25 fee left, I was told that they would contact me in regards to this fee. After waiting nearly a week, and having to call them multiple times the owner finally called me at 8PM on a Tuesday. After trying to sell me, and basically told me that the $25 fee was something that they couldn't remove. So I asked her to refund me the $89 for August, and I will go in an pay the $15 for Aug, Sept, Oct. and then pay the $25 for the charge back. She then stated that they never received the funds for August. At this point I am beyond livid with this studio. I asked them to clear my account knowing that they still owe me money, or I asked them to refund the $89 from august.
The owner ended up giving me a whole spew about how she was trying to help me, but when I pushed back she couldn't take the heat and said that she was sending this to collections, and then hung up on me.
I refuse to leave a good review about this studio, and I do not recommend them anyone. The memberships are over priced, and I personally didn't get a lot out of it for the price.
My attitude towards the manager, and the owners might not have been nice, but I really felt like I had to hold someone's hand in order to get things done. So you tell me how you would feel with a bill that's $332, and you canceled multiple times, and then called multiple times to resolve the issue. The fact that they kept billing me, and then refused to resolve the issue for the $25 by saying they never received the funds for August just shows me that this owner is money hungry. I will not return back to this studio, and I will not recommend this studio to anyone. And yea, I cussed at them, put your big girl panties on and welcome to the real world. Take care of your responsibilities the first time and you won't have to deal with people like me later. read more