have not replaced petals on the stationary bikes in 3 months. should not take that long to fix!!!

Love the new Club 24 space in New Milford (10 Still River Dr) It is bright and airy, freshly painted and the lockers are new. Weights on the upper level would be a plus. The one negative is the class schedule. You cannot sign up for classes and they are prone to cancellation at the very moment they are supposed to start. If you are joining for the classes, think twice. I spoke with the very helpful people at the desk multiple times. Unfortunately still waiting for a resolution. read more

When I read the reviews I was like, nahhh ts can't be THAT BAD. boy oh boy was I wrong. Soon as you walk in you get hit with the nasty gym air which was already like a hell nah for me. I go towards to dumbbell area and I look at the dumbells, machines, etc; oh my gosh. Place looks like one of those gyms where all the equipment is from Facebook marketplace. Did 1 set of curls and felt the stickiness hit my palms. My favorite part of the gym was leaving, drove like an extra 30 minutes to go back to my OG gym. Moral of the story, dont cheat. read more

I have NEVER been one to leave a bad review but I have had it with this gym. I have had 4 trainers and they were all fabulous. 3 out of 4 had to quit because they weren't getting paid what they were supposed to get paid. I don't know how contracts go with this place but having turnover like this shows that the District Manager doesn't care about his employees OR the clients of his business. The reviews here show that for sure. How can an owner be satisfied with these reviews?! He has been with the company for what, 20 years or something?! He's probably pocketing all the money. I KNOW these trainers aren't lying to me because not once have they ever worked together at the same time and I get the same story over the years of why they are leaving and why I'm going to have to start with a new trainer. Pay your trainers what they deserve or don't offer training! You want to be cheap? Then just don't make it an option. People will keep coming back because it's a decent price but stop disappointing the people who need training to keep up with working out. Not all gyms offer training. Quit being a dirty greedy business. You conduct yourself like a car salesman from the 1980's. Greedy. Liars. Unprofessional. I will say something nice to end this rant. The staff has been great. Very nice. Fun to talk to. Always greet me as I come in. No issues with the people I see. The man behind the curtain however should never have control over anyone's money unless it's to give them change after they asked to not have fries added to the meal. read more

The gym is not that clean and outdated. They also call you non stop to upgrade your membership. The manger Tyler is actually extremely rude. Do yourself a favor , go elsewhere. read more

They lie. I just cancelled my membership after many years in the location in Brookfield, CT, the reason I paid for the highest membership, I started taking my niece with me at the gym, because the membership allows to come with guest. However, I did not use that benefits every day I could say that I came in with my nice 3 times in 2 months. Today, 2 girls in the staff asked for the ID and held my nice's ID driver's license, I disagree because they put the ID over the counter and it could easily be lost or stolen. I woudl have agreed if they could have taken the ID information. I asked to cancel for the membership and the girl who was canceling the membership threatened me saying that she will ask me to leave if I did not behave. I only wanted to cancel the ID. I was in calm, not yelling, for an unknown reason she did not want to cancel my membership. Saddly, I have to say good bye to a nice gym for a terrible and sarcastic consumer service, maybe that treatmeant was because I'm a inmigrant. read more

Sucks. I have been trying to cancel my membership for 6 moths. This is the worst gym ever!!!!

So they finished renovations and.... Improved. The one large warehouse-like room for Cardio, free weights, nautilus and functional movements is ideal. The conversion of the ladies only Cardio rooms to a fitness class room was very smart. HOWEVER, the rearranged the free weights and nautilus machines yet AGAIN! Now there is NO mirrors for the squat racks and Smith cage. Also, they put the Incline bench press 3 ft from the entrance door so you can't use it without a winter coat from a direct major draft on you. Moreover, the machines are cramped together where bars/weights are only a couple inches away from each other; you cannot confidently use them or even change weights in harmony! Lastly, they continue to act and express a need to push away the serious fitness enthusiasts by taking away from the free weights section. Btw, they continue to isolate the women in small rooms, no men allowed! read more

Club 24 - A frequent extended occurrence - Gyms Near Me - Brookfield, Connecticut

Horrible customer service!!! I will never recommend this gym period! From the people who answer the phone to management. This has been going on for weeks.. and to simply change something in your system that I have asked you to do since the beginning?? Still there is an issue?? Can't get it right?? How hard is it??? I asked for a manger to call me multiple times and never heard back! Unfortunately that made me cancel our membership..I understand how hard it is to find help now a days but really???!!! There are so many other places to go to we don't need your gym! No rating read more

I have been trying to cancel my membership for 3 months now and they have charged me over the last 3 months plus an annual fee of $49. Also, talked to them about downgrading my membership and just realized that they have been overcharging me for over a year. There is no way to get money back from them. They are very difficult to deal with for finances. Don't use them if you have other options!!! read more

Once again the music is too loud. They say they can't turn it down because 'the company ' doesn't allow them to. What really that means is that they value their free music services (with ads) over providing a pleasant place to workout for their customers; a bit backwards. The end result will be an empty gym with loud music. read more

RUN!! Do not go here. They'll LIE to your face and tell you "you can cancel your membership at ANY time in writing". They're really loving you in to a 12 month contract unless your willing to pay a $89/person breach of contract fee. Then you still have to go in and sign to cancel because it's a "electronic system". read more

They advertise this as a 24 hour gym. I went there to sign up. The doors were locked. There was a guy inside who said they close at 6pm. I asked about the sign that said they were open 24 hours and he explained that they did that mon-thu. During Fri-Sun, the close at 6pm. I have a membership at YMCA - the selling point for me was that I come anytime. They do need to tell people this in the mailers they distribute. When someone sees a gym called Club:24, one assumes that they are open 24 hours/7 days. They should rename themselves to CLUB 24 EXCEPT ALMOST HALF THE WEEK. read more

Would rate negative stars if I could. Had the same experience as other users here around difficulty cancelling membership, despite explaining every time that I now lived multiple states away from the gym and had no way to get back there, I was told I had to come into the gym in person. I eventually just cancelled the card they had on file and told them was not going to give them my new info if I was unable to cancel my membership over the phone as well, so they eventually sent a substantial charge to collections. You need proper verification of identity to cancel a membership but not to give you my credit card information over the phone? Hmmmm.... They make it inconvenient and unnecessarily difficult to cancel your membership so that they can keep sneaking 10+ dollars out of lord knows how many poor sap's bank accounts to keep this run-down, unprofessional place running. I eventually filed with BBB as I was so pissed off at the attitude of the staff and the management of the entire process. In the response from club24, they stated that I could have cancelled via mail the whole time. In dozens of conversations over the span of a year and begging multiple employees, NO ONE mentioned this. Run from this place. read more

Mehhhhhhh...is that not an acceptable review? The gym is not clean. This is a pet peeve of mine. However, Gil the manager is knowledgeable and super friendly. I do like that there is a woman's only room, but the Mirror is cracked and it's dusty in there. They don't have any mats, so bring your own. This location doesn't have the amenities that most gyms have, but it's not super busy and it's not a damn fashion show which is nice! It's cheap and gets the job done. read more

Be very leery of this business. They continually charge my credit card for monthly and annual fees and every time I call they say it's the last charge because we cancelled. However another month went by and another charge. I was told to go in in person which we did. A month later another charge. I told them they were to remove my credit card from their system. I was assured they did. Guess what? Another month another charge!!! Go elsewhere or NEVER give them a credit card. read more

You get what you pay for. Shitty equipment and half of it is usually out of order. Also very overcrowded. I really started seeing results when I started going to a new gym. read more

I have been gng to club 24 fitness clubs. Among those this one has the worst customer reception both for new and existing members. Rude staff, unresponsive long faced coaches. Running section has no lights even. Dont go to brookfield branch. read more

I have been trying to rectify I membership dispute with them for months. I have been told several times that I would get a call back, or that it was taken care of and then I continue to get a call every month. Several times I have asked for the information at their corporate office so I can deal with them directly because I am so dissatisfied with this Brookfield. It has yet to be provided. There are to many gyms out there for them to have such poor customer service. read more

DO NOT GO!!! I am trying to save people the frustration I went through. They reel you in to get you to sign a membership, but then it's like pulling teeth to cancel. These guys are unethical and don't deserve your business. Took me 4 months to cancel. read more

Horrible customer service from this little girl (college student) . Poor customer service and rude

What a scam!! From the beginning of my so called 2 free "game plan" sessions to my ultra condescending personal trainer, it was always more about charging me more for new contracts. And believe me, the verbal guarantees did not match the text of the contract. As I'm typing now, the personal trainer/car salesman is attempting to sell me a contract on a text message with which all I have to do is type "OK". So, no visible agreement for me to view, just type "OK". My 2nd session with this personal trainer/car salesman, I kept trying to let him know that I was going to get sick if I continued in the session. This idiots response was to tell me he would grab a garbage can, which he did, and encourage me to vomit, which I did, into the can in front of the entire gym. I subsequently missed time from my job. Great training you f%$#@ing asshole!. Then, he told me this happens all the time! You know, all people in their 60's looking for a gym for the first time in their lives should VOMIT as part of their incentive to strive to be healthy. STAY AWAY. read more

RUN is right from the other review person. this club is causing me more stress than I can handle. I joined and was told I had 2 free sessions of training and then I thought I was signing up for a few more , I told the guy I'll try for a few more.. I was fine with that UNTIL I found out without being ever ever told I was signed in for a year of training and would cost me 250 to stop and cancel. .That is over 2000. dollars a year.Joining a gym that was affordable to me was the whole damn reason I joined This was NEVER disclosed to me and I have been told by the management that that trainer is no longer at this gym because of his ways of doing things. . Well fighting the battle they changed it to 6 months and NOW the trainer is no longer there and I have had enough . Trying to talk to the manager to just stop this as I now have 6 sessions from canceled training session built up . I repeatedly asked to speak to someone above the manager Kevin and he didn't have an answer . In fact he doesn't even know who the gym owner is. WELL its Ed Fogarty of Killingworth, who also owns Thrive Active Fitness in Brookfield, and Club 24 in Meriden, North Haven and Wallingford.. They need to correct this BS and there hidden ways of doing thing They wont thrive to long. read more

OMG.. Run from this place. My daughter used their gym membership and we cancelled over a year ago when she went off to college. I just received a letter stating that they never received any proof of cancellation and we owe money for the membership. When I explained we did cancel, they asked for proof (no one at Club 24 made a photocopy of the cancellation we submitted). Bottom line, they're trying to shake us down, and telling us if we don't pay up, they're going to send us to collections. I tried explaining that obviously if my daughter was going to college out-of-state, she wasn't using the membership. It didn't matter. Shady operation...stay away from them. read more

So glad I don't go here anymore, I switched to Planet Fitness in Danbury and boy is it like night and day. Club 24's prices are good but it is overcrowded, the employees don't know what they are talking about, and people having stolen things from other gym members, drive a little bit further and join Planet Fitness, you won't be disappointed. read more

Club 24 charges way more than they advertise they are charging. When I asked them for a receipt of my charges they could not provide me with one. Employees are very unprofessional and even wear dirty clothes. Not to mention they advertise as being a 24 hour gym but are only open 24 hours two days a week. There are much better gyms in the area that I would recommend. read more

Love this place. Great members. Nobody hassles you. The wearhouse feel grows on you. Machines are clean and my man Val calls me by my first name every time I roll in there. Nice job by all the staff. The rest of America should be as fired up about their job as Val. Thank you Club 24 Brookfield! read more

What a terrible scam this place is. DO NOT GO HERE and MORE IMPORTANTLY, do not TRAIN here. As you've already seen with most reviews, they like to extend payments and hide contracts. Zooming through a contract through a computer and verbalizing 3 months and then sending an email saying 6 months IS NOT OKAY. Then received another email saying a year? Are you guys crazy? When I advised them that I would like to cancel my contract because of the conflicting contracts, Damian told me that I would have to pay $250 to get out of the contracts written--- which there was now THREE of. Verbalizing a number and sneaking another number into the contract is so unacceptable. read more

I've been a active member of club 24 for a little over a year now and even though it has gone through renovations I still have the same experiences. For 10$ a month it has everything you would need. Cardio machines, weight machines, self resistance equipment, and a smoothie bar with a big menu. Some of the equipment is a little outdated but everything usually works. The biggest problem is the population. In the afternoon it is always packed and it's hard to find a open machine. But for 10$ a month you'd expect a gym to have a lot of members. Overall it is a great gym but it defiantly has room for improvement. read more

do not recommend, there are several better choices in the area. They will not cancel your membership even if you attempt to, they will continue to charge you and give you the run around. Managers do not return calls and customer service is not a priority. read more

Stay away!! I cancelled in person 2 months before my annual contract ended and was continually charged after membership should have ended. When I questioned the charges Club24 reported they did not have my completed cancellation form. Club24 continued to charge my credit card (many different amounts each month which is fraud) and included additional late fees. A certified letter was sent to request cancellation which was signed by a manager and ignored. Visited the gym in person with proof of signed certified receipt and it does not matter they feel I have "late payments." I have been sent to collections for a ridiculous amount of money when I cancelled over a year ago in person. I offered to try and work out a payment with them that is fair and they will not budge. I've never missed a payment in 5 years. Like other reviewers have said here, Club24 loses your cancellation and then sends you to collections. What a great scam they have. Communication is horrific. Manager turnover is extremely high. Find a reputable gym because Club24 is not it. read more

I signed up for a 6 month personal trainer . When I called to see when my contract would come to an end and my payments would stop I was given a date of July 14th. I was surpeised to see I was charged again on July 28th. When I spoke to te manager he told me I actually had to come in and cancel my agreement. This was in small print on the original contract but it was not told to me when I signed the contract or when I called and asked about my contract. Their customer service is terrible and I will fight them if they try to continue to charge me. My suggestion is " find another club". read more

Calling and texting me non stop leave me alone! It's unbelievable that I have to constantly deal with these shmucks calling me in the middle of a business meeting or family time! Last time I speak on behalf of these pesty people. read more

This place is a nightmare. I have been trying to get them to cancel my membership for over a year. They are impossible to deal with and no one ever calls you back. I have no contract with them and moved literally years ago. They make it next to impossible to cancel your membership and the newest request is that they want me to send a copy of my lease or proof of mortgage to cancel my membership. I mean that is really private information to cancel a gym membership. I finally ended up calling American Express and reporting them for fraud and they are going to block the charges moving forward. I am also going to report them to the BBB. I am not someone that would typically go this route but sometimes this is necessary. AVOID THIS PLACE! read more

So....having been a member of Club24 since day 1, we recently went to the Brookfield location and was greeted by a new woman manager that was rude and challenging of the membership and its benefits. After being spoken down to and challenged and told we should have our membership updated on her computer we left without working out.. Will never go back to Brookfield- way to go with customer service , PS then we went to New Milford Club 24 and the young manager there when he saw us said to the associate checking us in "she is a guest". Way to go New Milford!!!!... Brookfield is also dirty and loud and depressingly dark. read more

DO NOT JOIN HERE. They screw you out of money whenever possible as that is the only way they profit. Read the fine print and do not let them keep a credit card on file as you will be hit with all sorts of fees. Customer service line is no help and can not understand rational thought read more

Not enough squat racks, cardio machine TV's constantly breaking down, ellipticals constantly loud and in need of maintenance, constantly out of smoothie ingredients. There's one squat rack for the entire gym. That's enough said on that, the ellipticals and TV's is just poor maintenance. I have a bigger issue with the principle of the smoothies.. If you have a membership plan that includes discounted smoothies as part of the perk, but you're out of most ingredients most of the time, that means most of the time I'm paying for something that you're not allowing me to even fully take advantage of. Whoever is in charge of inventory- come on, it's really not that hard of a job. Check inventory and order ahead of time to keep customers happy- especially those paying for discounted smoothies who clearly enjoy them. It's not rocket science. read more

I was a member here years ago and was less than impressed. Overcrowded, never enough equipment, etc. Long story short, I canceled and joined another gym. 3 years later I am STILL constantly getting calls AND TEXTS from these people. It's pretty invasive and borderline harassment. I've blocked what I believe are various staff members' personal numbers that are used to text "promotions" (I've blocked their main number years ago). Bottom line - don't go here. Their only priority is making money and they are so blatantly obvious and pushy about it, and that's something I can't respect. I wouldn't set foot in this gross place ever again - even if I had a free lifetime membership, and that should say a lot. read more

Hello, gym is average but I haven't been a member of this gym since 2015 and yet still getting phone calls monthly asking to sign up. I have asked repeatedly to be put off the list but they still call. read more

First time in today. Staff was friendly and welcoming. Joined right away due to the great first impression. Facilities were very clean and equipment was up to date. Look forward to a long relationship with this great place!!!!! read more