I've been her a few times years ago--this place is amazing. Wonderful staff. Their massages are…read morealso amazing. Very recently, I purchased a spa package for my mom's birthday-- to enjoy a relaxing spa day and forget about her worries. The owner was such a sweetheart and so accommodating, along with her staff who were also so helpful. My mom came back so refreshed, she felt like the staff were so kind, attentive, thoughtful, and displayed great professionalism and quality in their services. Her favorite was the facial! She also really loved the massage! It put the biggest smile on my face when I saw her come home from the spa-- she looked like she can just melt in a chair and drift off to sleep. I highly recommend this place! Customer service + excellent quality = the formula for a successful business and a great experience for the customer. Thank you all for making her day memorable!

for the very first time I step inside this place I had an unpleasant experience. I waited for more…read morethan 20 minutes till I ask to be seated while I wait. The front desk girl is clueless. the place smell like mold and old furniture, it looks old and dark like you walk into a thrift store. I'm sharing this review to be transparent for future clients. I left a pair of sunglasses at the spa and informed them that I would return to pick them up after I had recurve a call or text that I had left them behind. As I was traveling for a few weeks. When I finally had a chance to stop by I was face with disregard, then I finally called since I didn't hear from the owner about a month later, I was told they had been discarded. Unfortunately, there was no notice given, and the conversation felt more argumentative than understanding. These sunglasses were sentimental to me, and while I understand that businesses may have policies, I was disappointed by the lack of care and communication around a client's personal belongings. This experience affected my trust and overall impression of customer care. A month is not enough to trow customer belongings away without calling them first and assuring that they'll stop by to pick them up and assume that they'll just be forgotten. This is not so much about the sentimental value of the sunglasses but about being respected and treated with dignity. I hate to have to leave a bad review for them as is sometimes I almost never like to do but given her mannerism and demeanor I cat let this happen to another person and to our community.

This is a beautiful shop with lovely merchandise. Leah is a wonderful facialist and the very nicest…read moreperson. From clothing to cosmetics to body products, this store has it all!

Absolutely divine pampering , Lelah makes you feel loved and beautiful , she uses the best skin…read morecare line by eminence and always seeks the best organic low foot print products , such a relaxing space and you leave feeling like a new person

An amazing full service skincare spa! The estheticians at this facility are incredibly…read moreknowledgeable on a variety of modalities, and after a thorough consultation, I feel they aligned my needs with the perfect treatment. I had the Glo2 facial, and I found the service to be a well- rounded experience that was both clinically treating my skin concerns and incredibly relaxing with massage included. The best of both worlds. I have a jaw line! The lymphatic massage de-puffed and revealed my true face shape, which was so wonderful to see. I feel like myself again! I had zero irritation, and I can tell my results will last. I'm so happy I found them.

I called last second and talked to Angeliese first and she got me in where others could not. My bad…read morefor last minute. Natalya did amazing and I learned about sugaring!! No torture!!! After years at EWC I'm switching! This is a must appointment!

Great place for an amazing massage. Just had one of the most amazing massages of my life here…read more They accommodated us after a hike by allowing us a shower. Now ready for a margarita!!!perfect start to a birthday weekend!!!

Very disappointing experience and even more disappointing customer service afterward…read more My sister and I specifically requested deep tissue massages with quiet technicians, one therapist talked loudly the entire 90-minute session about inappropriate personal topics that could be heard through the walls. My own therapist was chewing a throat lozenge during the massage and even dropped it on me. I was charged for a deep tissue massage even though the therapist confirmed she performed a Swedish massage. We were forced to overtip because the front desk didn't have change. This was our second bad experience here, last time the tech scrubbed so hard we left bleeding. Kim the owner promised to investigate and call me back, she never followed up despite my emails and calls. No resolution, no accountability. We will never be back

I can't say enough wonderful things about my facial with Rayna! In the lead-up to my wedding, she…read moreabsolutely spoiled me and made my skin look and feel so beautiful. The entire appointment was the perfect pampering treat before such a special day. Every detail was so thoughtful and personal, from the calming atmosphere at Refuge to the celebratory homegrown flowers surprise and the skincare gift she sent me home with. Her kindness and talent shine through in everything she does, and I left feeling not only refreshed and glowing but genuinely cared for. She combined gentle products with expert gua sha techniques to create an experience that was deeply soothing and left my skin feeling renewed. I'm so grateful for this slice of heaven and would recommend her to anyone looking for an incredible facial experience! I'll be back as often as I can for a little treat

Amazing facials! Rayna has so much grace and care in her…read morecraft and every time she begins I instantly feel so at peace and relaxed. Every step and detail of the facial is so thought out and she has such a gentle touch. I love all of the products she uses as they are all natural and to be honest, just smell heavenly!

(This is a way overdue review) We were visiting Ojai and found EarthTonics through Yelp. The…read morereviews were stellar so we made appointments right away. Darron called me back to schedule our treatments after I left a message. The space is quaint and the atmosphere is very relaxing. The smells of all the products filled the room (but it's not overpowering). I had a botanical back cleanse with Onella. The scurbs, lotion, and mask felt luxurious all over my body. There's a steam part and hot towels occasionally that felt amazing. There is a small massage and feet treatment that I didn't realize and was pleasantly surprised. There was one part it felt like she was painting this silky lotion (maybe mask) all over my back. I was so relaxed I think I did fall asleep at one point. Onella checked in to make sure the pressure and everything was good. My husband had the 60-minute customized Swedish massage with Emily. She asked him his pressure preference and what he wanted and she did everything just perfect. It was so relaxing that he did fall asleep! I definitely would recommend going here if you're visiting Ojai!

This is a really high quality line of products. The cleanser is awesome and nourishing! The…read moreMushroom Milk is my daily go to moisturizer and at night the heavier cream. Definitely worth exploring!

Denise Heller is a hair genius. I went in specifically…read morerequesting someone skilled in cutting fine, straight hair. Only 2 out of 5 hairdressers I saw knew how to cut my hair and the last haircut was a sad, confusing looking botch job. Densie not only transformed the cut into a sleek, pixie do but she replaced all the color I lost from both haircuts. She knew exactly what I wanted without me explaining it to her. One of the best hairdos I've ever had !

This is a cute little shop on the main row in Ojai that boasts fragrances, self care luxuries, and…read moreblow outs. We stopped in and moisturized + my friend purchased several bottles of fragrance and bath bombs for our group to feast on during our trip. The salon is in the back hidden from the street and regular shoppers, which I appreciate because the fewer people who see me with wet slicked back hair, the better.

The best skin care technician I've ever experienced, Candice delivers the best facial rhythmic…read moremassage technique on the planet, which she learned in Stuttgart, Germany. There aren't many skin care technicians out there that parallel her refined skill. She is now located at the Firebird Plaza on Ojai Avenue, after many years at the Herb Garden on Montgomery before relocating to 310 Fox Street, the former Ojai Icehouse and Warehouse. Give her a call if you want to experience the best in skin care. 805-646-9747 and 805-798-7950.

The facials here are amazing. I've been coming here for many years and it's like a little slice of…read moreheaven every time! Candice is so professional, nurturing and really knows her stuff. I have very sensitive skin and she customizes everything for my needs. I leave feeling relaxed, cared for & positively glowing.

My mother and I had the pleasure of having facials and massages at Mary's sun-filled cottage…read moredirectly adjacent to the Lavender Inn. This was the first time that I had ever gotten a facial before. It was a treat. The experience was not only rejuvenating but also informative. I learned a lot about the importance of sun protection and how to best care for my skin. Mary put the most soothing and cooling sea algae mask on me. My skin was (and still is) glowing after my treatment. Kali then gave me my Swedish body massage. Her knowledge about different body systems and modalities was extensive. I left feeling lighter and more at ease. She even gave me some tips on how best to alleviate pain in my wrist due to ongoing carpal tunnel syndrome that I've been experiencing. We were in such good hands with Mary and Kali.

Ann is a miracle worker! I've had so many massages in my day--probably in the hundreds--and I've…read morenever had a treatment from a fascia professional. She knew exactly where in my shoulders and back that I needed the most relief and put forth so much energy into releasing all of my built-up tension. When she initially said she has been a massage therapist for 40 years, I thought that for sure the exhaustion would have worn out her hands even just slightly, but I was completely wrong. She has more power and intensity in her body than anyone I've ever met. I knew Ann meant business when I mentioned having music or ocean waves on in the background, and she said I needed to concentrate and meditate. I've never had a silent massage, but then again, I've never had a massage quite like this before. I also liked that she put the control in my hands and emphasized that I'm running the show with what feels good and what doesn't. One hour was most certainly not enough time...though here I am, three days later, and the soreness (in a hurt-so-good way) of my Friday massage just kicked in! So I can only imagine with 90 minutes how I would be feeling! My friend had scheduled a facial with Mary at the same time and enjoyed her treatment as well. In fact, our self-care sessions were probably the highlight of our first-ever Lavender Festival weekend experience. Also, keep in mind that if you book at least a week in advance of your Lavender Inn & Spa reservation, you get 10% off services!

This provider is inexperienced, I am beyond unhappy with the results. I have one eyebrow higher…read morethan the other. She puffed out my cheeks like a chipmunk. When I requested my medical records, she refused to hand them over. She is an ICU nurse not a Med Spa nurse. Do not go to this woman, you will regret it.

Ojai Med Spa is an amazing asset to Ojai. Kelsey took her time to hear all my concerns and…read moreexplained everything. Kelsey customized my service for just what I needed. She is professional and a true expert in skincare. I'm so thankful we have this service in Ojai!